Southern Dodge Chrysler Jeep Ram FIAT - Service Center

I loved the service! ! It was fast and Cassandra was very polite she was very helpful with me while I was there for service. ! It was fast and Cassandra was very polite she was very helpful with me while I was there for service. More

Tina and Tim are the rock star service writer team. Tina always goes above and beyond to make sure my personal and work vehicles are fixed and back to me, quicker than any other dealership around. Tina always goes above and beyond to make sure my personal and work vehicles are fixed and back to me, quicker than any other dealership around. More

I brought my car in for a recall issue that was way overdue because of the lack of parts for the repair. Tina went above and beyond to get the part I needed. Not only was the repair done, she had my overdue because of the lack of parts for the repair. Tina went above and beyond to get the part I needed. Not only was the repair done, she had my car detailed (which it badly needed). That was a pleasant bonus that I did not expect. More

The best in Hampton Roads. Take all my Mopar vehicles there regardless where I bought them. Take all my Mopar vehicles there regardless where I bought them. More

Tina always takes care of all of our service vehicles; Tina and her team does an amazing job. Tina and her team does an amazing job. More

Service was slow and took longer than promised. Not all of the issues were corrected. Very disappointed. Not all of the issues were corrected. Very disappointed. More

Tina always lets me know up front cost and also makes me aware of maintenance that is due that I have missed, keeping me up to date. aware of maintenance that is due that I have missed, keeping me up to date. More

Every service I have ever completed has been quick and efficient. I felt well respected and like a priority. Every staff member was pleasant and helpful efficient. I felt well respected and like a priority. Every staff member was pleasant and helpful More

The service attendant did not notice the ruptured seal- which released all of the oil. They drove a long thick oil slick and then drove over the fresh oil slick as they attempted to find a parking spot. Th which released all of the oil. They drove a long thick oil slick and then drove over the fresh oil slick as they attempted to find a parking spot. This was done despite the owners frantic attempts to get the attendant to stop. Upon being told about the failure the attendant returned to the Fiat and intended to drive the completely oil free engine again. The incompetence is only matched by the failure for anyone in charge to take responsibility for the incident. I attempted to communicate with the shop- calling over 26 times. The service department was obviously too busy to respond but the many people that I spoke to on the phone also couldn't be bothered to get up from their chair- or take a message to the required human. Service- you must be kidding. I am only filling out the review because all attempts to be heard were ignored. More

Communication terrible. Called several times, received no call backs until the fifth time. Wasted weeks of time. Part came in but no notice. Once in the shop service was goo Called several times, received no call backs until the fifth time. Wasted weeks of time. Part came in but no notice. Once in the shop service was good. More