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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.3
1,439 Reviews

1,439 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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May 12, 2023

I arrived close to lunch at dealership was greeted rite away and told that a couple of customers were ahead of me. With that being said was still out of their in a short time More

by edwardgiovengo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 11, 2023

Speed of service and professionalism of the employee of whom I worked with. Her name is Haley. More

by Foedot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Spence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Haley
May 12, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to see you back with us again so soon!

May 10, 2023

Excellent customer service, waiting area for customers was clean and the service was fast and my service advisor was very friendly More

by suppo40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 09, 2023

awesome as always- they are overworked but you would never know it !!! all smiles all the time- very friendly and professional More

by JAVAJP123456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Ailstock
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to see you back with us! We appreciate your consistent and ongoing contributions.

May 08, 2023

Quick and fast service went early in morning before it got to late and wasn’t there for long loved it. More

by brown.dominique14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to see you back with us again!

May 05, 2023

My visit was shorter than expected. Matt explained everything to me ina way that I understood. He had a great personality and wonderful customer service. More

by JGILBERT768
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt from the service department’s
May 05, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 05, 2023

Tina in the maintenance department understand that I am hearing impaired and cannot use the phone. She is wonderful to text me appointment times. For years now, she has personally made things easier for me More

by judigodsey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Dickinson
May 08, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 03, 2023

Really trust the technician and service was fast, would recommend this service department to anyone. More

by westberryaj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Jones
May 03, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

May 01, 2023

Haley in the Service Dept took exceptional care of us. We were far from home and had hit part of an animal on the way there. They took care of us just like we were a longstanding customer! We were fixed More

by syseng_2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley More
May 01, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 30, 2023

I had waited a very long time for the parts for a recall (since last June) and Tina managed to come through for me and get the party needed. Not only did I get the recall done, she had my car detailed as More

by gaye_10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina - service department
May 01, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

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