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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.3
1,439 Reviews

1,439 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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May 23, 2023

Despite having two very long lines, they were still able to get my vehicle inspected and get the oil changed by the afternoon. Great service and very personable people to deal with. More

by DALEJOHNSON67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember her name
May 23, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to see you back with us again!

May 23, 2023

The check in process is ridiculous cars being checked in before one that were already in line when telling techs they ignore you when you speak to the service manager he stated it is a problem when a soluti More

by DRBUNORA
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager
May 23, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We can appreciate the ambiguity that DealerRater offers users but that does not allow us to properly assist an actual customer with a real need. If you happen to be a customer that would like us to help you with an issue you are experiencing, please provide us with your full name, contact information, and the nature of any concerns by emailing social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 22, 2023

Thank you for the quick turnaround! Your attention to our plight was quite quick and helpful! More

by GUS.ROLDANCASTILLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina in Service
May 23, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to hear from you again so soon, Gustavo!

May 22, 2023

Excellent customer service every time we have to bring our car in. Never have any issues that Southern Dodge can’t fix for us. We have been buying all of our cars from Southern Dodge for a long time. More

by patriciaharvey777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

May 19, 2023

Dealership did a very good job. Truck was service were completely in a timely manner More

by ed_196150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Pridgen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 19, 2023

On Time, took me right in. Checked in with me later in the day. Ensure I got a loner and out the door promptly. Very polite staff and the truck was returned washed. More

by PATRICK.ASHLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Dickinson
May 23, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 17, 2023

Everyone was very polite and professional. The work was completed in the time it was promised. The lady that greeted me in the service center is very friendly and helpful. More

by Karen O
Service Time
Recommend Dealer
Yes
Employees Worked With
Matt Hood
May 17, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 16, 2023

Very very appreciative service friendly courteous variative to service needs. In a timely matter. Perform good service More

by CHERYLJACOBS413
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
May 17, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to see you back again!

May 15, 2023

The service writer was personable and engaging. Service was timely and complete. The cashier was pleasant. Waiting area was clean and the Wi-Fi was nice to have. All in all 5 stars as always. More

by OBXVEALS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown Service Personnel
May 15, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 14, 2023

Tina (service advisor) always does a good job. can't complain. friendly and customer service oriented. More

by JESSEGZAPATA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
tina - service advisor
May 15, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

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