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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.3
1,474 Reviews
Call Service Center (757) 855-2277

1,474 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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March 15, 2024

Tire balancers training was extremely inadequate. Had to make 3 trips to the dealership to get the job done right. More

by htysmd1
Recommend Dealer
No
Employees Worked With
Tire balancer
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Mar 15, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

"Htysmd1" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 15, 2024

Professional experience. Great communication. Tina was a Rockstar throughout the entire experience. From setting the appointment and following up as needed. More

by JASON.RODGERS
Recommend Dealer
Yes
Employees Worked With
Tina
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Mar 19, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

March 15, 2024

Outstanding Service and Yani made my experience very pleasant! I will tell other people to come to Southern Jeep if they would like to purchase a vehicle! More

by coolbreeze15
Recommend Dealer
Yes
Employees Worked With
Yani Adams
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Mar 19, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

March 14, 2024

Very professional staff and they took great care of my vehicle. I recommend them for your service needs. More

by jeff.a.moen
Recommend Dealer
Yes
Employees Worked With
Haley More
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Haley More
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Jul 03, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

March 14, 2024

The service went beyond simple customer service. 10 star service. They were able to take care of my issue at closing with 2 cars in front of me. Awesome!! More

by lilgees
Recommend Dealer
Yes
Employees Worked With
Heather Druin
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Mar 14, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

March 13, 2024

Oil change and state inspection Express service was a fast way to get required work/service More

by cameslang
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Service department
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Mar 13, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

March 11, 2024

Service is always excellent. I have purchased 4 vehicles in the last twenty years and been very pleased More

by Jbgriffi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Griffin
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March 08, 2024

While the oil change was done quickly a sign needs to be put out so customers know oil changes have moved to the other end of the building I was in line 45 minutes before the shop opened only to be told go More

by DRBUNORA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Katie Vanostrand
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 08, 2024

My experience with the dealership is that the Wes very polite and very courteous And very timely manner More

by peggydixon1951
Recommend Dealer
Yes
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March 06, 2024

Sam was a man of his word and got the job done Thank you Marshall More

by WINDOWSBYMO
Recommend Dealer
Yes
Employees Worked With
Sam
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Mar 06, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

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