Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Traveling from midwest VA Engine light came on, when in to dealership, told me they were busy and may not get to me for a couple hours, but able to have a technician review and Engine light came on, when in to dealership, told me they were busy and may not get to me for a couple hours, but able to have a technician review and within 30 minutes they had a good idea of the problem, offered to work on it, but knew it would be a couple days, and I was traveling, but they assured me I could get home and let another dealer check. The diagnostic they performed was pretty accurate, had issues with the local dealer getting resolved. More

No follow through I got my oil changed and for the third time explained to the service department that there is corrosion on one of my wheels. They were not sure if my I got my oil changed and for the third time explained to the service department that there is corrosion on one of my wheels. They were not sure if my bumper to bumper warranty or separate corrosion warranty would cover that, are you kidding me? Corrosion on any part of my $37,000 Jeep after just one year better be covered. Anyway, they sent me to the body shop who looked at it and said they'd have to look into it. After a couple weeks of hearing nothing from either department, I sent an email to Amanda Kelly...no response. Great sales department but service is a fail. More

Probably the worst service and customer service dealerships I dropped my jeep wrangler off there with a broken clutch, ball joints were broken and my traction control was not working. My advisor was Sam and I t I dropped my jeep wrangler off there with a broken clutch, ball joints were broken and my traction control was not working. My advisor was Sam and I told him to fix my jeep asap. Everything should have been covered under warranty considering my jeep only had 15k miles on it. They told me it would take 5 days so I got a rental car. A week later, I call for an update, and Sam tells me they haven't started it. Apparently he never got the "green light" to fix it. Whatever, I tell him I want it fixed. 2 weeks later, I call and speak to the manager. She tells me it is all ready for pick up. I drive over only to hear from Sam that they still never got the green light to fix it. A day later, it's fixed, charged me 3,000 dollars for a job that was 3 weeks late. Told me it would take 5 days max. I played 3,000 for a new clutch and 1300 for a rental. No reimbursement. No help. Would highly recommend hall dealership. Southern doesn't care about you. Thanks sam and poor management! More

Inspection and oil change Great service department. Will be a repeat customer. Just make sure they put your inspection sticker on before you leave. Or than that great service Great service department. Will be a repeat customer. Just make sure they put your inspection sticker on before you leave. Or than that great service. More

Best dealership I have ever dealt with, sales and seri. Very helpful, friendly, and the service department is quick and efficient. I love the express service. Average wait time is 30-45 minutes. Faster than Very helpful, friendly, and the service department is quick and efficient. I love the express service. Average wait time is 30-45 minutes. Faster than anywhere else I have been for service. More

My Survey of recent service received The new technology being used in expedited service to my vehicle and the print out of the service plan for my PT Cruiser. I really don't know what el The new technology being used in expedited service to my vehicle and the print out of the service plan for my PT Cruiser. I really don't know what else to add to my comment. More

Recall Factory Warrenty I'm all about Time I had an appointment 7:30am they took my car right away, gave me a rental thinking I needed it for the day not less than 2 hrs they I'm all about Time I had an appointment 7:30am they took my car right away, gave me a rental thinking I needed it for the day not less than 2 hrs they called me and my vehicle was ready. I was pleased about that! More

Polite, friendly I always leave feeling my vehicle is fixed and I don't worry. Service personnel are polite and friendly. I have been coming to this dealership for y I always leave feeling my vehicle is fixed and I don't worry. Service personnel are polite and friendly. I have been coming to this dealership for years and I have never had any problems. More

Home Run Every Time !!! With Sam and Mike Leonard, all my vehicles I have serviced there come out flawless. Mechanical failures are to be expected but this team have the kno With Sam and Mike Leonard, all my vehicles I have serviced there come out flawless. Mechanical failures are to be expected but this team have the knowledge and skill set to tackle any automotive dilemma and get it right the first time. These men are a core asset to the success of your team. More