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Southern Dodge Chrysler Jeep Ram FIAT - Service Center
Norfolk, VA
1,781 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,781 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center
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September 03, 2018
Vehicle recall (software update) They took my vehicle in as soon as I arrived and had my vehicle ready very soon afterward. They have taken great care of my vehicle as this was my sec They took my vehicle in as soon as I arrived and had my vehicle ready very soon afterward. They have taken great care of my vehicle as this was my second visit to their service department. The first was a scheduled oil change. My experience then was the same......fast and professional. More
by DALEJOHNSON67
Verified CustomerEmployees Worked With
Nancy (cannot remember the last name).
September 03, 2018
excellent until the end I came in for an inspection and I was immediately made aware that there was a recall and they would take care of that also. they made my reservation a I came in for an inspection and I was immediately made aware that there was a recall and they would take care of that also. they made my reservation and had enterprise pick me up for the rental. everything was fast and professional. the problem I had was when I came back to pick up my truck, after I was handed my keys and finished up with the cashier, I was told my truck should be parked out front but after not finding and coming back in twice to ask where it was parked, I received no help and walked around the whole building pressing the alarm until I heard the alarm and found my truck parked in the back. More
by KJOE02
Employees Worked With
don't remember
September 03, 2018
Quick oil change and fuel system cleaned. I received an email to remind me my oil change was due, that's awesome that they sent me a reminder. I stopped by had my oil changed & fuel system cle I received an email to remind me my oil change was due, that's awesome that they sent me a reminder. I stopped by had my oil changed & fuel system cleaned, all took less than 45min., So all I can say is awesome staff and service. More
by papaw1129
Employees Worked With
Amanda checked me in and did a great job.
August 31, 2018
Beatrice and the Collision Department My thanks and gratitude to Beatrice, the Collision and Service Teams, I took my car in for replacement part and servicing. The process went smoothly, My thanks and gratitude to Beatrice, the Collision and Service Teams, I took my car in for replacement part and servicing. The process went smoothly, no stress, no hidden cost and the service was superb. More
by astonegold
Employees Worked With
Taylor Jones, Jamila Braxton
August 30, 2018
Warranty item - Radiator Dissappointed with the level of service, attention and urgency. I had to follow up on my initial call twice, even though I was told I would be called Dissappointed with the level of service, attention and urgency. I had to follow up on my initial call twice, even though I was told I would be called back. Surprised at the unavailability of loaner vehicles and was told they had been unavailable for weeks which concerns me more about the reliability of the vehicles sold at the dealership in general. I have dealt with many dealerships over the last 30 years in Hampton Roads. Southern is my least favorite. More
by guseady
Employees Worked With
Nancy
August 30, 2018
Service Just a little slow on doing the oil change since its supposed to be Express service for oil changes. Other wise very nice and friendly Just a little slow on doing the oil change since its supposed to be Express service for oil changes. Other wise very nice and friendly More
by marniezeuner
Employees Worked With
Dan Jordan
August 30, 2018
Easy! I had to go in for two recalls. They provided me with a rental and made the process very easy. They had to order a recall part so they had to keep my I had to go in for two recalls. They provided me with a rental and made the process very easy. They had to order a recall part so they had to keep my van overnight. I would think since my appointment was booked in advance and they knew what I was coming in for, they would have ordered the part in advance. Despite that, they were very friendly and upfront about having to keep my van overnight, so I appreciated that. Everyone was very friendly and attentive. Great service dealership overall. Much better than I’ve had experiences with in the past. More
by AROBE046
Employees Worked With
Sean Vaught, Samuel Oni
August 29, 2018
Horrible Experience Amber made my experience horrible. From the time I got there and the two associates in service had me wait for 10 min. to check in while they went bac Amber made my experience horrible. From the time I got there and the two associates in service had me wait for 10 min. to check in while they went back and forth with each other over who was busier and didn't have time to check me in, until the end it was not good! I waited 3 hours for an oil change and when I asked her at the 2 hour mark how much longer she got an attitude and told me the wait was 3-4 hours. When I informed her I wasn't told about the wait or I would have come back another day her response was "I figured you heard me on the phone while you were waiting to check in". Then she came in with excuses of they were waiting on filters, etc and that if I wanted to come back she would offer me a free tire rotation?? But she had no problem asking me to give her 10's on the review, and when I told her that wasn't happening she ripped up her business card that was in her hand instead of giving it to me. Even though oil changes are included in my lease, I'm fairly certain I'll just take my vehicle elsewhere. More
by ANNABOYER11
Employees Worked With
Amber or Amanda...can't remember her name
August 29, 2018
A-1 service Good people, Great service, every time I visit! I was giving a time for the service to be complete and they were right on time. Good people, Great service, every time I visit! I was giving a time for the service to be complete and they were right on time. More
by MARSHALL91600
Employees Worked With
Brianna Livingston
August 28, 2018
Superb no-notice support Was in Norfolk for business when encountered a starting problem with my Charger. Southern's team led by Sean Vaught not only turned to on that proble Was in Norfolk for business when encountered a starting problem with my Charger. Southern's team led by Sean Vaught not only turned to on that problem but also knocked out a service requirement at the same time. Knowing I had a long drive back to northern VA they pressed a difficult electrical issue, solved it and had me on my way. If I were stationed in Hampton Roads Southern would top my list for servicing my vehicle on a regular basis as a result of this unplanned visit. Well done! More
by will.dossel
Employees Worked With
Sean Vaught
