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Southern Dodge Chrysler Jeep Ram FIAT - Service Center
Norfolk, VA
1,790 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,790 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center
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March 19, 2019
Overall excellent service Excellent service with the shop who completed all the after purchase upgrades! They were friendly and did an awesome detailing job! I would have marke Excellent service with the shop who completed all the after purchase upgrades! They were friendly and did an awesome detailing job! I would have marked 4 stars because of the below but your organization has some off the wall perfection scoring and I don’t want their good service to be penalized. However, I have had one issue which has been with the finance department. I left 2 messages and was there in person to pickup my Jeep and asked to speak with someone. None of these requests have been followed up with a response. I was able to get the answer to one question however the information needed on how to make my first payment to the lease company remains unanswered. More
by Izzy
Verified CustomerEmployees Worked With
Jenny
March 11, 2019
Awesome I have purchased 3 vehicles from southern and I've always loved my experience .Thank you. This recently Jeep purchase was my dream car so I'm excited I have purchased 3 vehicles from southern and I've always loved my experience .Thank you. This recently Jeep purchase was my dream car so I'm excited . More
by MODEL2MODEL.KC
Employees Worked With
Hunter elms, Carlton Little
March 01, 2019
Would visit again Drove my Grand Cherokee up to the drive thru and was immediately greeted by the staff. They asked why I was there and even informed me of a recall on Drove my Grand Cherokee up to the drive thru and was immediately greeted by the staff. They asked why I was there and even informed me of a recall on my vehicle. More
by DION.PHILLIPS1991
Employees Worked With
Tina
December 05, 2018
Worst experience i have gone thru have been waiting for a gas tank for my 2016 ram 1500 for 2 months have contacted FCA there even worst to deal with have had 3 dates that mt tank was have been waiting for a gas tank for my 2016 ram 1500 for 2 months have contacted FCA there even worst to deal with have had 3 dates that mt tank was suppose to be in do you think anyone called to let me know that it did not come in H--- no FCA or the dealership i would just like to know who with this so called customer service group that can help me get my tank More
by caveman993
Employees Worked With
glenn
November 27, 2018
Bad fuel tank Have had a problem with my ram 1500 can not put fuel in it from a gas station pump had taken it to the dealer southern dodge in October was told it wa Have had a problem with my ram 1500 can not put fuel in it from a gas station pump had taken it to the dealer southern dodge in October was told it was a bad tank was told they would have a new tank by November 12 call the factory and they said it would be in by November 6 well no one called me to tell me that there was no tank tried to call the factory (ammie) case manager and never got a call back have tried most everything now its November 27 and still no tank and no one can tell me anything I will now be posting a video of how to put gas in a ram truck this has been the worst customer service I have ever seen in my life that's dodge More
by Caveman993
Employees Worked With
Glen
November 05, 2018
New to the Area I had been seeing a family mechanic since moving to VA. Brought my Jeep in for a recall repair. Met Sam, very nice and professional. I was given a lis I had been seeing a family mechanic since moving to VA. Brought my Jeep in for a recall repair. Met Sam, very nice and professional. I was given a list of repairs that needed to be done. Returened two weeks later to have a few things off the list repaired. Done in a timely manner, you can definitely tell repairs were made. I will be back to complete other repairs noted on the list. Thank you! More
by jazzy3892
Employees Worked With
Sam V
November 05, 2018
NO APPOINTMENT OIL CHANGE SHOWED UP ON FRIDAY AFTERNOON FOR AN OIL CHANGE...DID NOT WANT TO COME IN ON SATURDAY... IN AND OUT IN 27 MINUTES,FANTASTIC EXPERIENCE SHOWED UP ON FRIDAY AFTERNOON FOR AN OIL CHANGE...DID NOT WANT TO COME IN ON SATURDAY... IN AND OUT IN 27 MINUTES,FANTASTIC EXPERIENCE More
by gfob
Employees Worked With
DON'T REMEMBER NAMES
November 02, 2018
Team is courteous and efficient. Always a pleasure As stated before the team is very courteous. Fast And efficient, it's always a pleasure coming to this shop. I thought my appt was 9:30 am, but it As stated before the team is very courteous. Fast And efficient, it's always a pleasure coming to this shop. I thought my appt was 9:30 am, but it was 9 They took me in and did my work as though I was on time. Super customer service. More
by AMONDRIA
Employees Worked With
Can't remember their names , Brianna Livingston
November 02, 2018
Oil change and tire rotation Made appointment for oil change. After an hour and a half car was still not in shop. This is because they put my car in the no appointment line. Advis Made appointment for oil change. After an hour and a half car was still not in shop. This is because they put my car in the no appointment line. Advisor only checked in it after it was brought to my attention. Ending up spending close to three hours for this which should have been about twenty minutes. More
by BOLING.JASON09
Employees Worked With
Unknown female in service.
November 01, 2018
Not one bad experience. From the day I bought my Jeep to today, I’ve not had one bad experiences. Be it the purchase or bringing “Madison” in for service, (My other Jeep is From the day I bought my Jeep to today, I’ve not had one bad experiences. Be it the purchase or bringing “Madison” in for service, (My other Jeep is Dolly), ever visit has been a pleasure. Thank you. This kind of service is exactly why I’ll never own a Ford again. More
by GILTRAUTMAN
Employees Worked With
The new guy.... Carson?, Brianna Livingston
