Southern Dodge Chrysler Jeep Ram FIAT - Service Center
Norfolk, VA
1,664 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center
Break job, tire rotation, air filter My rating is based on the outstanding service and performance that I received. They did an excellent job on the break job that I received. My rating is based on the outstanding service and performance that I received. They did an excellent job on the break job that I received. More
Great timely service Was in and out in less than two hours. Very professional. Vehicle was clean, pulled into the lane and ready to go when completed. Very pleased. Was in and out in less than two hours. Very professional. Vehicle was clean, pulled into the lane and ready to go when completed. Very pleased. More
Didn't do the state inspection I took my Durango in for 2 recalls, an oil change and state inspections. The state inspection was not done, but during the 15 point courtesy inspectio I took my Durango in for 2 recalls, an oil change and state inspections. The state inspection was not done, but during the 15 point courtesy inspection, they notice my license plate bulbs were out, and wanted to charge $174 to change them both (Advance has the bulbs for $8.50 each). I couldn't spend another hour in driving for a new appointment for the state inspection. When I got in my car to leave, the steering wheel was so covered in dirt and grease, I had to stop before I left the service bay to wipe it down with a baby wipe. Very disappointed in the service, I expected much more considering how nice everyone was when I purchased the vehicle there. I thought the car would have at least been run through the car wash, but maybe that is not standard with Southern dealers? More
Oil Change The service crew were so helpful when I arrived. They promptly retrieved my information and keys, gave me an estimate on how long the job would take, The service crew were so helpful when I arrived. They promptly retrieved my information and keys, gave me an estimate on how long the job would take, and even finished a whole 30 minutes prior to their quoted time. They definitely deserve 5 stars for working diligently on a busy Wednesday afternoon! More
Satisfied The personal was very professional and courteous and did the work in reasonable time. Keep up the great job and I look forward to the next time. The personal was very professional and courteous and did the work in reasonable time. Keep up the great job and I look forward to the next time. More
Excellent experience with Southern RAM Service! This is my third time in to Southern for service on my Winnebago Travato based on a RAM Promaster 3500 chassis. Another first class experience! Glenn, This is my third time in to Southern for service on my Winnebago Travato based on a RAM Promaster 3500 chassis. Another first class experience! Glenn, my Service manager, always takes time to greet me with a smile and understand exactly what is needed. Keeps me informed during and completely explains when finished. The work was accomplished quickly and professionally. And the waiting room has great coffee and wireless! These are the only people I trust to work on my Travato! Very glad to have found them. More
Excellent I took my car in for its annual inspection after 10am and was impressed that I was out before noon. Great job, thank you impressive I took my car in for its annual inspection after 10am and was impressed that I was out before noon. Great job, thank you impressive More
Always great service! Fast but very efficient service on my car! This is my second Jeep with Southern and I’m glad I chose them, I recommend them to all my friends! Fast but very efficient service on my car! This is my second Jeep with Southern and I’m glad I chose them, I recommend them to all my friends! More
Friendly and fast service Was told it might take 2hrs car was fininshed within an hour great timing i would like to give this service an 10 i love my lifetime warranty Was told it might take 2hrs car was fininshed within an hour great timing i would like to give this service an 10 i love my lifetime warranty More
Service is dependable and on time The service at Southern has always been very dependable. The staff is always pleasant and very attentive to your needs. Nancy in service did a great j The service at Southern has always been very dependable. The staff is always pleasant and very attentive to your needs. Nancy in service did a great job explaining everything and getting my rental to me very quickly. The only reason it’s not 5 stars is the last 3 times I have used the service department my floor mats and drivers seat have had grease or oil on them. I understand the mechanics are working hard to get our vehicles turned around quick, but need to pay attention to cleanliness of the vehicle being serviced. More