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Southern Dodge Chrysler Jeep Ram FIAT - Service Center
Norfolk, VA
1,790 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,790 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center
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October 20, 2020
Very disappointed in the current developments. For the past nearly three years, my wife and I have scheduled our oil changes and had our van that we purchased brand new detailed during the same appointmen past nearly three years, my wife and I have scheduled our oil changes and had our van that we purchased brand new detailed during the same appointment. We have also received a cleaning package to take home at every visit to keep our leather and carpet treated between visits. I was informed when I bought the van that this would be available as long as we owned the van. Now, I'm being told that the detail was never part of my purchase and that the oil change is no longer by appointment, and I am unable to get a loaner car while they have my van. That is unacceptable, seeing that it is our family vehicle and I have to go to work. I suppose that things change and customer service changes when people change out. The salesman that I worked with to purchase my vehicle, Mr. Carlton Little, is honest and a very good salesman. I would purchase from him again, IF he were working for another dealership. Breaking agreements, even verbal agreements, is bad for business. I will be looking elsewhere when it comes time to purchase another new vehicle. More
by opendoorent
Employees Worked With
Carlton Little, Jenny Biles
December 18, 2019
Terrible. Inquired about a service and price only to be told Two hours later if they aren’t able to do it we would be out $325.00 when it was previously stated they could. told Two hours later if they aren’t able to do it we would be out $325.00 when it was previously stated they could. More
by Dodge customer
Employees Worked With
Tina Dickinson, Sam Vanderslice
December 17, 2019
Terrible The 2 hour estimated time for service turned into 5 hours. I inquired as to why there was a $69 disposal fee on my bill; after waiting another 15 mins The 2 hour estimated time for service turned into 5 hours. I inquired as to why there was a $69 disposal fee on my bill; after waiting another 15 mins I still was not given an explanation for this extreme padding of the bill. I was tired of being jerked around and left. I will never set foot in this establishment again. More
by freedom48
Employees Worked With
Sam Vanderslice
August 01, 2019
Great experience Sales person had great knowledge of product and competitive pricing. The service was great, hospitality was great and I was pleased with the overall s Sales person had great knowledge of product and competitive pricing. The service was great, hospitality was great and I was pleased with the overall service that I was given. More
by GJONES_FOSTER
Verified CustomerEmployees Worked With
Branden Roney, Sterrick Frasier
July 26, 2019
Professional even after the sale I got my car on this Wednesday and the team was still working together on Thursday to find me a even better value for my car after the sale. Reubin an I got my car on this Wednesday and the team was still working together on Thursday to find me a even better value for my car after the sale. Reubin and Steve Swift worked together to find additional reductions in my monthly payment. I was so excited to hear this good news that I immediately came that same day to make sure the deal was sealed!!!! And we work with one of the friendliest and funniest Financial managers there that helped us work through and maneuver the ins-and-outs of completing the deal!!! Thank you Michael Douglas for all your help and support!!! :) We will be coming here from now on to buy all of our vehicles!!!! More
by Nitabee
Employees Worked With
Reubin Houston, Steve Swift
July 24, 2019
Unsatisfied Customer It took the service department over a month to complete repairs on my vehicle. I was initially told repairs would take approximately a week to comple It took the service department over a month to complete repairs on my vehicle. I was initially told repairs would take approximately a week to complete, however, it took considerably longer. The delay cost me over $1000 in rental car fees. I first spoke to Nancy in the service department about compensation of my rental fees only to be told there was nothing that could be done. Later, I spoke to Shawn Elza and he said he would reach out to the Chrystler Rep to see if they would compensate me. Shawn later informed me on the phone and in person that I would receive a refund but he was unable to let me know when. I've called Mr. Elza several times since that conversation over the last 3 weeks to follow up and he has not returned my call. I returned to the service department yesterday because my engine light is on only to be told it's not the engine but the radio. I've spent over $7000 in repairs plus I purchased a new used vehicle from this business last week. I would expect to have been treated like a valued customer but unfortunately I was not. Twyla Crouch More
by TCROUCH_51
Employees Worked With
Shawn Elza and Nancy in service
June 06, 2019
Best Experience Hands Down Made the usual lengthy process of purchasing a vehicle seemingly short and definitely a worthy buy. Originally came in for service and left with a dam Made the usual lengthy process of purchasing a vehicle seemingly short and definitely a worthy buy. Originally came in for service and left with a damn near new vehicle. More
by cvyoung32
Employees Worked With
Alexandra, Reubin Houston
May 29, 2019
Service Reuben performed excellent customer service and made it a very easy process on purchasing my 2019 Dodge Charger scat pack. Thank you to the sales team Reuben performed excellent customer service and made it a very easy process on purchasing my 2019 Dodge Charger scat pack. Thank you to the sales team at Southern dodge, I will be sending everyone I know who’s interested in buying a car to you guys. More
by Cjennings21
Employees Worked With
Reubin Houston
May 16, 2019
Before and After The buying experience was great. Kevin was the best salesman on the floor by far. Getting through all the paperwork was easy and they helped me with a The buying experience was great. Kevin was the best salesman on the floor by far. Getting through all the paperwork was easy and they helped me with all questions asked. AFTERWARDS WITH ALL THE EXTRAS I SPENT CLOSE TO 6500.00 OVER THE PRICE OF THE CAR. NO BIGGIE....... The work that i had done to the car was the worst work I've ever seen. Taking it back to be re done. Undercoat was ridiculous. Not professional at all. Interior cleaning theres silicone all over the fabric seats. The paint guard was applied to a dirty surface so they buffed the dirt into the paint. Theres more tint wasn't done that i paid for then they tell me i have to get a voucher and go somewhere else to get it done. Just very unsatisfying to say the least. If they dont fix this i will not buy another car from this dealership. More
by MUSICSTREET77
Employees Worked With
May 10, 2019
everyone is friendly and very attentive I suggest this dealership over all of them, clean, nice and responsible. I could not imagine going anywhere else. thank you all for a wonderful expe I suggest this dealership over all of them, clean, nice and responsible. I could not imagine going anywhere else. thank you all for a wonderful experience Regards Katie church More
by KCHURCH03
Employees Worked With
Alannah Gurecki
