Southern Dodge Chrysler Jeep Ram FIAT - Service Center

I had checked in online and was told to give my keys to a service associate named Sam. I was immediately greeted by a nice woman from the express desk and I told her I had checked in online and was supposed service associate named Sam. I was immediately greeted by a nice woman from the express desk and I told her I had checked in online and was supposed to see Sam, she pointed him out and said he would be with me next. When he was through he came over, I told him the same and he dismissed me and told me the express lane woman would take care of me. She then was with someone else. I found his behavior rude and unacceptable since I had just driven an hour for an oil change on the 50k vehicle I just bought from your dealership! Looks like we could use another course in customer service! More

I purchased a 2013 Jeep wrangler a month ago from Southern Norfolk Airport Dodge Chrysler Jeep Ram FIAT with extended warranty for 3 years that I have been told on multiple occasions covers everythin Southern Norfolk Airport Dodge Chrysler Jeep Ram FIAT with extended warranty for 3 years that I have been told on multiple occasions covers everything on the jeep "bumper to bumper" regardless of issue. Brought my car into service 2 weeks after my purchase to check out a problem of it stalling out since I've had it and was finally told 2 weeks later that it doesn't cover this issue (vacuum pump and sensor failed) and I would have to pay $1000 or not get it fixed. Very Frustrating because on numerous occasions, even as recent as Tuesday 6/29 that yes warranty covers it and but service dept. claims it doesn't and at this point is very frustrating, annoying and a complete 180 from the customer service this dealership prides itself upon. Horrible customer service. My mother also co-signed and was present during all the paper work and was told the same thing I have been told. More

Very disappointed in the service department. We took our Fiat in to figure out why the break light would turn off and on while driving. They told us it was a sensor and replaced it. We took the car home a Fiat in to figure out why the break light would turn off and on while driving. They told us it was a sensor and replaced it. We took the car home and that didn't fix the issue. They didn't even check to see if that fixed the problem before having us take it home! When we contacted them they said to bring it in again. We brought the car back and they said "must be a loose wire, Sorry" 🤷. Soooo they replaced a sensor that didn't need to be replaced and didn't fix the issue I took it in for. $600 later and nothing is fixed. What a joke. More

4th in line at 6:20 and it took them 40 minutes just to get me checked in. Cars that were behind me got checked in before me. Had one service tech ask me what I was here for said oil change and he said s get me checked in. Cars that were behind me got checked in before me. Had one service tech ask me what I was here for said oil change and he said she will take care of you. After waiting for the women to finish drinking her coffee she came over and asked what I was here for, told her oil change then she told me to follow her and fill out their COVID paperwork. This could have been given out while we waited in line not to mention I was given the same clipboard and pen as everyone else without it being wiped down. More

I arrived a little after nine to get my annual inspection and oil change. I was armed with my iPad and ready to wait the customary two hours to have it done. Tina of customer service told me they were only d and oil change. I was armed with my iPad and ready to wait the customary two hours to have it done. Tina of customer service told me they were only doing drop off service after five at this time. This meant I would have to drop it off and pick up after 5. Being alone I had no way to do this. I have never had to do this before and I will not be going back to them. More

IF IM THE OWNER OF SOUTHERN ID ASK MYSELF What is the cost of BAD CUSTOMER SERVICE? WHAT IS THE VALUE OF GOOD CUSTOMER SERVICE? I looked at several dealerships across Hampton roads this weekend that had cost of BAD CUSTOMER SERVICE? WHAT IS THE VALUE OF GOOD CUSTOMER SERVICE? I looked at several dealerships across Hampton roads this weekend that had NEW WRANGLERS in stock. I found one (2020) I was willing to test drive at 4pm on a Football Sunday, as I was seriously considering buying it. Credit Score around 800, I had 3-5000$ I could put down that day in hand. Sticker was 45,145 (as shown). Dealer Add ons Tires/lift we’re not disclosed until negotiations were started which was upsetting to say the least (Total 49,312$). HERES WHERE YOU LOST A CUSTOMER: So as they came back with what the price would be with those items, I politely asked what’s the best you could do for me so we can get a deal done today? Floor Manager John’s Answer: This is our best price and we are not going any lower 49,312 final... At that moment, I realized they were not trying to earn my business. Not a penny off. No explanation why, just I can’t do anything for you. After all it’s late on a Sunday and I suspected people want to go home, watch football. I politely made my way to the exit. I’m in construction working on $190,000,000 project in Williamsburg, wife is a Virginia Beach Public Schools teacher. We will not be recommending Southern in our community and to our co workers. Our experience was not good and felt the dealer was not interested in our sale on Sunday 10/25/20. Every dealership I visited this weekend wanted our business offering up to employee discount rates on some vehicles however did not have a WRANGLER we wanted. Southern had a vehicle and lost a customer yesterday and potential future customers. If you have a credit score of 750 or higher stay away. If interested in Trucks or Wranglers as I am, (I drive a 2016 Dodge Ram) I do not recommend Southern. If you have a business, or have a fleet of vehicles as my company does, I would not recommend Southern. I would have bought the vehicle at 48,500. What is the cost of bad customer service? More