Back

Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.2
1,664 Reviews

1,664 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Sort by
September 05, 2018

Oil Change The service department was very fast, they got my car in and out very quickly and did a great job love going to that particular shop. More

by LDUNLAP56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Verena Eissinger, Carlton Little, Capt. Antar Wilson, Ed Mclean, Sean Vaught, Taylor Jones, Jamila Braxton, Larry Floyd, Samuel Oni, Axel Peterson
Oct 17, 2018 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for reaching out! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Best regards, Cameron Shaw, Vice President, cshaw@drivingsouthern.com

September 03, 2018

Oil change I was in and out really fast. They made sure that they reviewed any issues or possible issues that I need to get fixed in the future. More

by MARY.T.TUCKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I'm not sure of his name but he was the only service person that was working on Saturday Sept 1st
Oct 17, 2018 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We appreciate the kind words, Mary. We look forward to seeing you again in the future! Best regards, Cameron Shaw, Vice President, cshaw@drivingsouthern.com

September 03, 2018

Highly recommended! Excellent service, we have always used David G. as our mechanic for the last15 years. From the sales team through to the service department, they are More

by RONACKERMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Vanderslice
Oct 17, 2018 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that David was able to consistently satisfy that. Don't hesitate to reach out if you have any further questions or needs. Best regards, Cameron Shaw, Vice President, cshaw@drivingsouthern.com

September 03, 2018

Vehicle recall (software update) They took my vehicle in as soon as I arrived and had my vehicle ready very soon afterward. They have taken great care of my vehicle as this was my sec More

by DALEJOHNSON67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy (cannot remember the last name).
Oct 17, 2018 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for writing about your visit with us! I am happy to hear that our service team was able to provide you with the fast and professional customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Best regards, Cameron Shaw, Vice President, cshaw@drivingsouthern.com

September 03, 2018

excellent until the end I came in for an inspection and I was immediately made aware that there was a recall and they would take care of that also. they made my reservation a More

by KJOE02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
don't remember
Oct 17, 2018 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! Best regards, Cameron Shaw, Vice President, cshaw@drivingsouthern.com

September 03, 2018

Quick oil change and fuel system cleaned. I received an email to remind me my oil change was due, that's awesome that they sent me a reminder. I stopped by had my oil changed & fuel system cle More

by papaw1129
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda checked me in and did a great job.
Oct 17, 2018 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We look forward to seeing you again. Best regards, Cameron Shaw, Vice President, cshaw@drivingsouthern.com

August 31, 2018

Beatrice and the Collision Department My thanks and gratitude to Beatrice, the Collision and Service Teams, I took my car in for replacement part and servicing. The process went smoothly, More

by astonegold
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor Jones, Jamila Braxton
Oct 17, 2018 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Beatrice and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Best regards, Cameron Shaw, Vice President, cshaw@drivingsouthern.com

August 30, 2018

Warranty item - Radiator Dissappointed with the level of service, attention and urgency. I had to follow up on my initial call twice, even though I was told I would be called More

by guseady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nancy
August 30, 2018

Service Just a little slow on doing the oil change since its supposed to be Express service for oil changes. Other wise very nice and friendly More

by marniezeuner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Jordan
Oct 25, 2018 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your review! We're glad that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Best regards, Cameron Shaw, Vice President, cshaw@drivingsouthern.com

August 30, 2018

Easy! I had to go in for two recalls. They provided me with a rental and made the process very easy. They had to order a recall part so they had to keep my More

by AROBE046
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Vaught, Samuel Oni
Oct 17, 2018 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We’re delighted to hear of your positive experience at our dealership. We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Best regards, Cameron Shaw, Vice President, cshaw@drivingsouthern.com

...
152
...