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Southern Dodge Chrysler Jeep Ram FIAT - Service Center
Norfolk, VA
1,756 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,756 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center
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July 26, 2019
Professional even after the sale I got my car on this Wednesday and the team was still working together on Thursday to find me a even better value for my car after the sale. Reubin an I got my car on this Wednesday and the team was still working together on Thursday to find me a even better value for my car after the sale. Reubin and Steve Swift worked together to find additional reductions in my monthly payment. I was so excited to hear this good news that I immediately came that same day to make sure the deal was sealed!!!! And we work with one of the friendliest and funniest Financial managers there that helped us work through and maneuver the ins-and-outs of completing the deal!!! Thank you Michael Douglas for all your help and support!!! :) We will be coming here from now on to buy all of our vehicles!!!! More
by Nitabee
Employees Worked With
Reubin Houston, Steve Swift
July 24, 2019
Unsatisfied Customer It took the service department over a month to complete repairs on my vehicle. I was initially told repairs would take approximately a week to comple It took the service department over a month to complete repairs on my vehicle. I was initially told repairs would take approximately a week to complete, however, it took considerably longer. The delay cost me over $1000 in rental car fees. I first spoke to Nancy in the service department about compensation of my rental fees only to be told there was nothing that could be done. Later, I spoke to Shawn Elza and he said he would reach out to the Chrystler Rep to see if they would compensate me. Shawn later informed me on the phone and in person that I would receive a refund but he was unable to let me know when. I've called Mr. Elza several times since that conversation over the last 3 weeks to follow up and he has not returned my call. I returned to the service department yesterday because my engine light is on only to be told it's not the engine but the radio. I've spent over $7000 in repairs plus I purchased a new used vehicle from this business last week. I would expect to have been treated like a valued customer but unfortunately I was not. Twyla Crouch More
by TCROUCH_51
Verified CustomerEmployees Worked With
Shawn Elza and Nancy in service
June 06, 2019
Best Experience Hands Down Made the usual lengthy process of purchasing a vehicle seemingly short and definitely a worthy buy. Originally came in for service and left with a dam Made the usual lengthy process of purchasing a vehicle seemingly short and definitely a worthy buy. Originally came in for service and left with a damn near new vehicle. More
by cvyoung32
Employees Worked With
Alexandra, Reubin Houston
May 29, 2019
Service Reuben performed excellent customer service and made it a very easy process on purchasing my 2019 Dodge Charger scat pack. Thank you to the sales team Reuben performed excellent customer service and made it a very easy process on purchasing my 2019 Dodge Charger scat pack. Thank you to the sales team at Southern dodge, I will be sending everyone I know who’s interested in buying a car to you guys. More
by Cjennings21
Employees Worked With
Reubin Houston
May 16, 2019
Before and After The buying experience was great. Kevin was the best salesman on the floor by far. Getting through all the paperwork was easy and they helped me with a The buying experience was great. Kevin was the best salesman on the floor by far. Getting through all the paperwork was easy and they helped me with all questions asked. AFTERWARDS WITH ALL THE EXTRAS I SPENT CLOSE TO 6500.00 OVER THE PRICE OF THE CAR. NO BIGGIE....... The work that i had done to the car was the worst work I've ever seen. Taking it back to be re done. Undercoat was ridiculous. Not professional at all. Interior cleaning theres silicone all over the fabric seats. The paint guard was applied to a dirty surface so they buffed the dirt into the paint. Theres more tint wasn't done that i paid for then they tell me i have to get a voucher and go somewhere else to get it done. Just very unsatisfying to say the least. If they dont fix this i will not buy another car from this dealership. More
by MUSICSTREET77
Employees Worked With
May 10, 2019
everyone is friendly and very attentive I suggest this dealership over all of them, clean, nice and responsible. I could not imagine going anywhere else. thank you all for a wonderful expe I suggest this dealership over all of them, clean, nice and responsible. I could not imagine going anywhere else. thank you all for a wonderful experience Regards Katie church More
by KCHURCH03
Employees Worked With
Alannah Gurecki
March 19, 2019
Overall excellent service Excellent service with the shop who completed all the after purchase upgrades! They were friendly and did an awesome detailing job! I would have marke Excellent service with the shop who completed all the after purchase upgrades! They were friendly and did an awesome detailing job! I would have marked 4 stars because of the below but your organization has some off the wall perfection scoring and I don’t want their good service to be penalized. However, I have had one issue which has been with the finance department. I left 2 messages and was there in person to pickup my Jeep and asked to speak with someone. None of these requests have been followed up with a response. I was able to get the answer to one question however the information needed on how to make my first payment to the lease company remains unanswered. More
by Izzy
Employees Worked With
Jenny
March 11, 2019
Awesome I have purchased 3 vehicles from southern and I've always loved my experience .Thank you. This recently Jeep purchase was my dream car so I'm excited I have purchased 3 vehicles from southern and I've always loved my experience .Thank you. This recently Jeep purchase was my dream car so I'm excited . More
by MODEL2MODEL.KC
Employees Worked With
Hunter elms, Carlton Little
March 01, 2019
Would visit again Drove my Grand Cherokee up to the drive thru and was immediately greeted by the staff. They asked why I was there and even informed me of a recall on Drove my Grand Cherokee up to the drive thru and was immediately greeted by the staff. They asked why I was there and even informed me of a recall on my vehicle. More
by DION.PHILLIPS1991
Employees Worked With
Tina
December 05, 2018
Worst experience i have gone thru have been waiting for a gas tank for my 2016 ram 1500 for 2 months have contacted FCA there even worst to deal with have had 3 dates that mt tank was have been waiting for a gas tank for my 2016 ram 1500 for 2 months have contacted FCA there even worst to deal with have had 3 dates that mt tank was suppose to be in do you think anyone called to let me know that it did not come in H--- no FCA or the dealership i would just like to know who with this so called customer service group that can help me get my tank More
by caveman993
Employees Worked With
glenn
