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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.2
1,664 Reviews

1,664 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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September 11, 2018

Inspection and recall Brought my wife’s truck in for inspection and get a recall updated. Very fast service will continue to enjoy fast, prompt service. Thank you More

by RAROWE63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
Oct 17, 2018 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service and will be happy to hear that you left Southern Dodge Chrysler Jeep Ram satisfied. Please let us know if there's anything else we can do for you. Best regards, Cameron Shaw, Vice President, cshaw@drivingsouthern.com

September 11, 2018

Sun Roof Drains Pluged Sam of the service department went above and beyond the call yesterday helping us get our drains unpluged before this big storm Florence comes our way More

by WILLIAMSJESSIE67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Oct 17, 2018 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear Sam and our team were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Best regards, Cameron Shaw, Vice President, cshaw@drivingsouthern.com

September 11, 2018

Oil change Was there when doors open and was taken care immediately. Wait was about 2 hours and was out the door. Everyone was great from start a to finish. More

by MAXWELL-CLAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Did not get names.
Oct 17, 2018 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for the great feedback! We're very happy that our team was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best regards, Cameron Shaw, Vice President, cshaw@drivingsouthern.com

September 11, 2018

Great customer service I dropped off my jeep To have some recalls repaired! They provided a rental Car and my car was ready before 5pm the same day! Nancy was very informa More

by xdafied
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy
Oct 17, 2018 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Best regards, Cameron Shaw, Vice President, cshaw@drivingsouthern.com

September 10, 2018

Great Service The Service department has made me happy again. The team performed an oil change, tune up, replaced all wipers and did a state inspection on my 2012 More

by Naomi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glenn in Service
Oct 17, 2018 -

Southern Dodge Chrysler Jeep Ram FIAT responded

This review was a pleasure to read. The Southern Dodge Chrysler Jeep Ram service center works hard to provide every guest with exceptional service. Hearing that we are reaching this goal is a huge compliment! We look forward to seeing you for your next scheduled maintenance! Best regards, Cameron Shaw, Vice President, cshaw@drivingsouthern.com

September 10, 2018

Service The service team, the mechanics and the porters are all amazing at Southern’s Airport Store! I recommend the body shop, service department & sales to More

by navywife4601
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas (Mechanic)
Oct 17, 2018 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for the marvelous feedback! One of our top priorities is exceptional customer care and we are proud that this was offered to you during your recent visit. Best regards, Cameron Shaw, Vice President, cshaw@drivingsouthern.com

September 07, 2018

Recall Scheduled service for recall and oil change. Came in to leave vehicle early Friday evening. I received call from service by 5pm everything was compl More

by JODANSKIN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nancy Showers
Oct 17, 2018 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle needs and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Best regards, Cameron Shaw, Vice President, cshaw@drivingsouthern.com

September 06, 2018

Helpful and efficient Everything was great. The only thing that was missed was the resetting of the oil life. The rental car was also awesome I had no idea I was eligible More

by bryan.rono
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cale Spafford
Oct 17, 2018 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Best regards, Cameron Shaw, Vice President, cshaw@drivingsouthern.com

September 06, 2018

Overall good experience! Nancy and young man were both greatl! I recommend the service center work on acknowledging each and every customer when they come in the door. A sim More

by rama326
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy and another young male how seen how frustrated I was after waiting for someone to help me for over 15 minutes.
Oct 17, 2018 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We appreciate you for letting others know about your experience at Southern Dodge Chrysler Jeep Ram. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best regards, Cameron Shaw, Vice President, cshaw@drivingsouthern.com

September 06, 2018

Good Service I appreciate the service that I received on my 2016 RAM. Each time I have visited the sales / service department, it's always with a smile! More

by back_in_it2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Vaught, Taylor Jones
Oct 17, 2018 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best regards, Cameron Shaw, Vice President, cshaw@drivingsouthern.com

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