Southern Dodge Chrysler Jeep Ram FIAT - Service Center

They were very shortly staffed, had to wait in a line for 2 hrs, they had over 40 cars that morning Service sucks there too 2 hrs, they had over 40 cars that morning Service sucks there too More

Dealership was clean and well organized, however one of the supervisors there really ruined the experience. She was incredibly rude to me, acted bothered even though I had an appointment, and said absolute the supervisors there really ruined the experience. She was incredibly rude to me, acted bothered even though I had an appointment, and said absolutely nothing when I walked in. More

I had an apt for 830 oil change and tire rotation. I requested the apt 3 weeks ahead of time, with a rental required. No rental was reserved. I went to work, and arrived back at the dealership at approx requested the apt 3 weeks ahead of time, with a rental required. No rental was reserved. I went to work, and arrived back at the dealership at approximately 130pm. My vehicle was still not taken into the garage. I finally got my vehicle and left at approximately 330pm. More

My service rep, Sam, is awesome. He is always courteous and helpful. I was not happy with being charged over $50 for my fluids to be topped off. I thought that was the whole point of the Southern Hospita and helpful. I was not happy with being charged over $50 for my fluids to be topped off. I thought that was the whole point of the Southern Hospitality program. Also, the clerk refused my one time complimentary service coupon and also refused to honor the 10% discount coupon I had received for my birthday. I understand it's no longer my birth month, but my oil wasn't due to be changed during my birth month and I wasn't aware I would be charged for required automotive fluids. More

This particular service appointment was by far the worst. I had never been so insulted, berated and undermined by a service consultant like I was after arriving Southern Dodge Chrysler Jeep Ram Fiat. Mr. Sam I had never been so insulted, berated and undermined by a service consultant like I was after arriving Southern Dodge Chrysler Jeep Ram Fiat. Mr. Sam Vanderslice approached me with the rudest attitude, after I was instructed to complete check in via the Mobile Check-In app which states “ when you arrive please park in an available spot near our service department entrance. Upon arrival, please enter the service ice area and drop off your keys with our Concierge. Your keys will be delivered to your advisor who will be in contact with you to review any further details or recommendations. Please inform the concierge if you have any immediate questions for your advisor. Thank you for choosing “Dealer Name”. My wife spoke with Mr. Vanderslice to bring to his attention the fact we followed the instruction sent to us via email, and his response to her “everyone in front of you had an appt too”. I was not trying to jump any line, we parked and walked up to the service areas as instructed. Mr. Vanderslice had no right to be accusatory or rude, he addressed everyone else in the service area completely different than he had myself. I hope there is some sort of training in place for staff to correct this sort of behavior, because this should not be the voice of customer service with the service department. This encounter has forever changed my views towards the service department at Southern. More

Sam was doing the best that he could as the only Service Advisor on Saturday, 28 August. He had a long line of people waiting to process in and I waited 30 minutes passed my appointment just to get the cons Advisor on Saturday, 28 August. He had a long line of people waiting to process in and I waited 30 minutes passed my appointment just to get the consult. I don't know why the dealership even offers appointments when they don't honor them. The service coupons offered on the dealer website are worthless due to all the restrictions in the small print. The dealership forgot to perform the State Inspection that was requested at the Service check-in. More