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Southern Dodge Chrysler Jeep Ram FIAT - Service Center
Norfolk, VA
1,657 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,657 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center
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September 26, 2018
Quick and easy service visit Sam is very helpful, I brought my car in for warranty work, and he was professional and knowledgeable. It is a true pleasure to have my car serviced h Sam is very helpful, I brought my car in for warranty work, and he was professional and knowledgeable. It is a true pleasure to have my car serviced here. More
by CALEABASH
Verified CustomerEmployees Worked With
Sam vanderslice, Cale Spafford
September 26, 2018
No resolution Dealership overcharged for price and labor to fix the issue with my car. The part that needs to be replaced and labor should be covered under the exte Dealership overcharged for price and labor to fix the issue with my car. The part that needs to be replaced and labor should be covered under the extended warranty that I purchased when I bought the car. More
by G
Employees Worked With
Glen
September 25, 2018
Service Dept I called to set up my appointment for a leak, lock/electrical issue with driver door, electrical issue with interior light, and fog lights not coming I called to set up my appointment for a leak, lock/electrical issue with driver door, electrical issue with interior light, and fog lights not coming on. I was told it would be a $129 “diagnostic fee” which would be applied to the bill, which is fine. When the service advisor called when the leak issue was assessed, he stated they would need the vehicle for a couple days because they need to fabricate the parts. I asked how much that would cost and it was approximately $1000. I have nothing that is aftermarket on my car. Why would it have to be fabricated? The advisor stated he was just passing the message because leaks are outsourced. So I then asked how much were the other issues going to cost. He stated they had not started on looking into those issues yet. Somehow got on the topic of the “diagnostic fee” which I was informed it is $129 per problem, not all together. This was not specified when I called originally. I said since it is going to be at least $390 before even knowing the problem I would just come back and pick it up. Since they only assessed the leaks and not all the other problems they would only bill me for that.... ok.... go to pay and it’s $150.... what happened to $129??? I give it 2 stars instead of 1 because Jay was considerate and respectful through the hole ordeal. To no fault of the employees I felt taken advantage of by the company itself. More
by Matt
Employees Worked With
Jamila Braxton
September 24, 2018
Prompt I never had to worry about waiting too long at this center. Very prompt service with a friendly staff. They have what they call Southern Hospitality s I never had to worry about waiting too long at this center. Very prompt service with a friendly staff. They have what they call Southern Hospitality service and they truly live up to the name. More
by UTPARKER
Employees Worked With
Carlton Little
September 24, 2018
2014 Chrysler 300 repair Brought our Chrysler 300 in for a State Inspection and to have an intermittently inoperative cruise control repaired. This was fixed in less than 2 ho Brought our Chrysler 300 in for a State Inspection and to have an intermittently inoperative cruise control repaired. This was fixed in less than 2 hours and now seems to work like new! Thanks to all. More
by joanne-ron
Employees Worked With
Sam Vanderslice and Joel Williams
September 20, 2018
Tire change Well I had a nail in my tire and I came to get it plugged. While waiting I was told that my oil need to be changed. So I had that taken care of too. E Well I had a nail in my tire and I came to get it plugged. While waiting I was told that my oil need to be changed. So I had that taken care of too. Everyone was nice and curtious. More
by LESHANNAH30
September 19, 2018
Service center great, sales rep great. Service is always nice and friendly. I went to see if I could get out of lease and my Salesperson JR was very nice and helpful, bad news turned into Service is always nice and friendly. I went to see if I could get out of lease and my Salesperson JR was very nice and helpful, bad news turned into great news. I was there very long though and the end with finance they trick you and try to talk you into things for their own benefit. 11k for finance charges is outrageous. Anyway, service and JR are great. More
by Monique
Employees Worked With
JR Staton
September 19, 2018
Coating of my jeep I bought the coating for my new jeep and the side step that I purchased with my new jeep needed put on as well. We got a rental car for the day very q I bought the coating for my new jeep and the side step that I purchased with my new jeep needed put on as well. We got a rental car for the day very quickly and picked up the vehicle the next morning just as quickly! Thanks Oksana! More
by Oh mom
Employees Worked With
Oksana
September 19, 2018
State inspection Had my car inspection done today. They are fast and reliable. Will use it all the time. Every time I call they are super effucie. Had my car inspection done today. They are fast and reliable. Will use it all the time. Every time I call they are super effucie. More
by xbrettclarkx
Employees Worked With
Williams Joel D
September 19, 2018
On time, very friendly, awesome experience . Great service, very friendly professionals who ask meif I could think of anything else , they should take a look at while I was there. No sooner had I Great service, very friendly professionals who ask meif I could think of anything else , they should take a look at while I was there. No sooner had I Gorton home from getting my loaner truck, I received a call and was told my truck is ready for pickup. Fastsaervice and it runs lit runs like a champ. I will recommend Southern to anyone looking for a Great Dealership when considering looking for a vehicle. More
by SHOWSE.SH
Employees Worked With
Simpson, salza
