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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.2
1,795 Reviews

1,795 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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November 07, 2021

Oil, filter, tire rotation & inspection went flawlessly. Dropped the Jeep off in the afternoon and it was ready the next day early AM. More

by lplatz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sales dept & Admin was not involved
Nov 08, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

November 04, 2021

Sam your service writer continues to provide great service. Great experience for service to my two cars. More

by DJCOOPER05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Ailstock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry. We are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!

November 04, 2021

Fast and professional service even handled a recall for the van on the same appointment. Thanks guys More

by juanpbuitrago78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

November 03, 2021

Tina is always a pleasure to work with and would recommend this dealership to anyone needing service More

by SBJEWELRY06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Dickinson
Nov 03, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your kind response! We always appreciate hearing positive feedback about your contact with our associates. We always ensure everyone in our organization has the same goal of providing the highest level of customer service possible. Have a great day!

November 03, 2021

Hello. My last trip in to Southern Dodge was for a recall on my vehicle. In short, my father had passed away and 2 weeks later we laid him to rest. On the day of his burial, I was very tired and I More

by fwheel95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Dickinson
Nov 04, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We appreciate your 5-star response! Thank you for your time and kind words. We will be here for any needs you should have in the future. Have a wonderful day!

November 02, 2021

Mr. Sam Vanderslice, my Service Writer, was friendly, professional, and knowledgeable. Sam kept me updated on the status of my repair. Sam was a pleasure to deal with. I will take my Jeep to Southern t More

by jeff@beachcommercial.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry. We are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!

November 01, 2021

Was second car in line for an "express oil change" at 6:45 a.m. They completed the oil changed and discovered my vehicle's wiper blades might need replaced, so they looked up the parts and the system lo More

by sandraloonam
Recommend Dealer
No
Employees Worked With
John Ailstock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to provide us with feedback. We know your time is valuable and do apologize if your wait time did not match your expectations with us. Please let us continue to work with you to turn this situation around. If you include your name, contact information, and nature of any concerns to social@drivingsouthern.com, we will have a team member speak with you directly. Hope to hear from you soon.

October 30, 2021

''''''''''''''''''''''''''My service adviser, Sam is the Best. He makes sure I get the required service and new problem areas repaired in a timely fashion. He makes the process easy. More

by CHITWOODS2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Vanderslic
Oct 30, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry. We are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!

October 28, 2021

Requested service was performed correctly in a reasonable time (waiting for vehicle). Scheduling online was simple. More

by CGDAVILA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Dickinson
Oct 28, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry. We are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!

October 21, 2021

Everything was nice, the salesman, all the way to the end until I received the vehicle and looked at the seats and the detailing of the car was not done good by the detail department. More

by BMAYFIELD02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Pridgen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to share your experience with us! If you feel that we can improve upon anything, do not hesitate to let us know and we will be happy to correct it. We look forward to seeing you again soon.

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