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Southern Dodge Chrysler Jeep Ram FIAT - Service Center
Norfolk, VA
1,431 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,431 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center
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July 02, 2018
Great work and they don't try to take advantage!! I took my jeep in for an oil change. I was expecting them to try to get me to purchase another service. They told me my tires would be due for a rot I took my jeep in for an oil change. I was expecting them to try to get me to purchase another service. They told me my tires would be due for a rotation the next time in and that everything else was good. When I talked to another dealer about my oil change, they told me two other things needed to be done and it would cost me about $500. More
by LHCARPEN
Verified CustomerEmployees Worked With
July 02, 2018
Service & Inspection When I reviewed my paper work, I noticed the oil listed was not what I have ALWAYS used ( see past record) Today I returned tithe dealership and was When I reviewed my paper work, I noticed the oil listed was not what I have ALWAYS used ( see past record) Today I returned tithe dealership and was advised " synthetic was used??! I returned to drop off "Recall Notice" As well as purchase rear window wiper which was not available at service date. More
by JOEROSENOWLAN
Employees Worked With
Service Advisor , shop mechanic Mike Leonard
July 01, 2018
Love Southern quick fast professional service all the time. Always love southern dodge everyone always friendly my oil change are always free I be glad when they start washing my car again. Prices are ok and if Always love southern dodge everyone always friendly my oil change are always free I be glad when they start washing my car again. Prices are ok and if you look online there is always a coupon to help you out. More
by NORFOLK700
June 30, 2018
oil change and state inspection Same great service as the many times before. Service advisor Sam provided up to date info of the condition of my car. Fast friendly service. Same great service as the many times before. Service advisor Sam provided up to date info of the condition of my car. Fast friendly service. More
by MOLLYMJW
Employees Worked With
Sam
June 30, 2018
Happy Mini Van Owner I really appreciated the support I get from Glenn our service writer. He listens and makes suggestions. He has been very helpful with follow up. Th I really appreciated the support I get from Glenn our service writer. He listens and makes suggestions. He has been very helpful with follow up. Thank you Glenn and the service department. More
by MINIVAN
Employees Worked With
Glenn
June 30, 2018
State inspection Check was fast and easy. Waiting area is comfortable and coffee/tea is free. Have dealt with this dealer for 5 years now and south military dealer fo Check was fast and easy. Waiting area is comfortable and coffee/tea is free. Have dealt with this dealer for 5 years now and south military dealer for 8 years. More
by MAXWELL-CLAN
Employees Worked With
Cashier.
June 30, 2018
Nasty attitude! Told me she didn’t really care! The service writer was nasty and had a bad attitude. She told me if I didn’t get a tire rotation and some other services I would forfeit my warranty. The service writer was nasty and had a bad attitude. She told me if I didn’t get a tire rotation and some other services I would forfeit my warranty. I asked if I could see that on the tablet she was reading from and she swiped the page to the signature page. She told me to sign here. I said wait, please explain this. She said I really don’t care if you get the service done or not, just sign. I walked away and went inside to find another service writer who would explain and answer my questions. She was giving me wrong information. She was rude. I had never experienced that at Soithern Dodge before. We have bought 5 cars and trucks from Soitheenband I have never been disappointed until now. Also, I came in on June 26th for an oil change and my inspection was due. She never asked me if I wanted an inspection. She was too busy being nasty and rude and didn’t provide me with good customer service. Now I have to come back. More
by Myjoy8198
Employees Worked With
I don’t know her name. .
June 29, 2018
Traveling from midwest VA Engine light came on, when in to dealership, told me they were busy and may not get to me for a couple hours, but able to have a technician review and Engine light came on, when in to dealership, told me they were busy and may not get to me for a couple hours, but able to have a technician review and within 30 minutes they had a good idea of the problem, offered to work on it, but knew it would be a couple days, and I was traveling, but they assured me I could get home and let another dealer check. The diagnostic they performed was pretty accurate, had issues with the local dealer getting resolved. More
by logantr
Employees Worked With
Did not get any names, but very professional staff
June 29, 2018
Very polite and fast Online scheduling was excellent able to get in and out Everyone had a great personality and it was a fast service and quality was great Online scheduling was excellent able to get in and out Everyone had a great personality and it was a fast service and quality was great More
by CRYSTALCARRINGTON.CC
Employees Worked With
June 29, 2018
Cant get right Take my car for oil change and they never reset the computer miles despite me reminding them and taking it back for another service and asking. There' Take my car for oil change and they never reset the computer miles despite me reminding them and taking it back for another service and asking. There's always another customers paperwork in my car when i return. Squeaky front passenger end my tire they don't include in diagnostic last time they did it. More
by KSS08
