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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.2
1,796 Reviews
Call Service Center (757) 855-2277

1,796 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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March 01, 2022

Everyone is always polite and respectful. They always work quickly and relay information about needed items for service, without trying to get us to do unnecessary work. More

by amberlrolls
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Sarrazola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Nichols
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Mar 01, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

March 01, 2022

Everyone is so efficient and I’ve noticed every customer is treated like a VIP. Service is also great. I highly recommend your business to all my friends and coworkers. More

by GESPINOSA1031
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emily - Service Dept.
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Mar 01, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!

March 01, 2022

Great service all the time that we come here. Fast service, quality service, my go to place More

by INFO97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Krystal
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Mar 02, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

February 28, 2022

Fast and efficient service. All questions answered. They are friendly, nice, respectful and courteous. They get you out in a timely manner. More

by jeannejennings7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina
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Feb 28, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you! We always ensure everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

Mar 17, 2023 -

jeannejennings7 responded

The service was outstanding and fast

February 28, 2022

I was able to get an appointment in a timely matter. Once there it took about an hour to do my oil change. More

by stlcardinals4ever76
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
I don't remember the name
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Feb 28, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

February 28, 2022

Super friendly and got my truck in and out, waiting for parts for repair! Will not take truck anywhere else! More

by dcraver78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyrone Houston
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Feb 28, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Have a great day!

February 28, 2022

Always friendly, informative employees, would not take any where else for service. Bought it there and take both cars there for service. More

by ellispr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Samuel Vanderslice
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Feb 28, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

February 27, 2022

The service department was very friendly and immediately helped me resolve the issue with my vehicle. More

by recollins27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam in the service department
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Feb 28, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our associates. Have a fantastic day!

February 26, 2022

Its clean a safe. I do not talk a lot. there for take what you got. More

by Wolfllc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not know a name.
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Feb 26, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

February 25, 2022

Service is ok but could be better. Reps are nice though. Hard getting through to someone More

by MRSNLD38
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Cameron Shaw
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 25, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your feedback. We will be happy to assist you in connecting with our service team. Unfortunately, we were not able to locate your information in our system by entering your DealerRater user name (MRSNLD38). To help our service leaders reach you, please provide us with your full name, contact information, and nature of any concerns by emailing social@drivingsouthern.com or responding directly to this review. Hope to hear back from you soon.

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