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Southern Dodge Chrysler Jeep Ram FIAT - Service Center
Norfolk, VA
1,361 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,361 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center
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July 30, 2018
Excellent Over all the service was excellent.. there was really no waiting time..everyone treated me with respect and a smile.. Great Job all around.. Thanks to Over all the service was excellent.. there was really no waiting time..everyone treated me with respect and a smile.. Great Job all around.. Thanks to everyone More
by kyb59
Verified CustomerEmployees Worked With
Helpful July 27, 2018
Quick, knowledgeable, & friendly We took our Durango in for recall work. The team fixed all of the recalls and our vehicle was ready as promised. Nancy from service called me after th We took our Durango in for recall work. The team fixed all of the recalls and our vehicle was ready as promised. Nancy from service called me after they noticed the Durango’s inspection was due at the end of month and asked if I would like them to do the inspection. I greatly appreciate the service team going above and beyond by completing my inspection. It saved me a trip back. Excellent customer service!!! More
by EDRON73
Employees Worked With
Nancy
July 27, 2018
Great Service I’ve been a costumer since 2013 and can honestly say that the quality of service has improved dramatically. I’m very pleased with the staff at the ser I’ve been a costumer since 2013 and can honestly say that the quality of service has improved dramatically. I’m very pleased with the staff at the service center More
by mjavier09
Employees Worked With
Nancy
July 25, 2018
Satisfaction? Mostly satisfied, but confused with answer on my request. Still waiting for a satisfactory answer. Spoke with service advisor who has yet to get bac Mostly satisfied, but confused with answer on my request. Still waiting for a satisfactory answer. Spoke with service advisor who has yet to get back to me. More
by HAACK4021
Employees Worked With
Sam ?, Oksana Brand, Jennie ?
July 25, 2018
Great Experience Brought my car in for oil change & inspection, which required additional work in order to pass the inspection. The service people, especially Nancy, w Brought my car in for oil change & inspection, which required additional work in order to pass the inspection. The service people, especially Nancy, were great! More
by MCBUNN
Employees Worked With
Nancy
July 25, 2018
great and quick service . the service advisor Sam was very helpful and my car was finished within two hours. would recommend southern jeep Chrysler for all your automotive need the service advisor Sam was very helpful and my car was finished within two hours. would recommend southern jeep Chrysler for all your automotive needs More
by BILLHATCH117
Employees Worked With
service rep sam
July 25, 2018
Not a pleasant experience It was virtually impossible to get a hold of anyone just t get an update , phone would ring forever without anyone answering and texts would not get a It was virtually impossible to get a hold of anyone just t get an update , phone would ring forever without anyone answering and texts would not get answered in a reasonable time or would not get answered at all. Messages would not get returned. I’m not sure what happened, I received excellent service in a timely manner the first time I took my vehicle there for repair. It was a totally opposite experience this time around... I will not recommend or take my vehicle back for any type of service. More
by alexe1956
Employees Worked With
Quincy
July 24, 2018
State Inspection Brought my vehicle in on Saturday at 1 pm for a state inspection. The first thing I was told by a junior staff member was "You're a little late, you Brought my vehicle in on Saturday at 1 pm for a state inspection. The first thing I was told by a junior staff member was "You're a little late, you will probably have to wait until Monday." Not the best greeting I would offer. Fortunately, I was able to leave my vehicle with Glen, a more friendly, familiar, and senior staff member, until Monday afternoon, so it worked out. In addition, upon completion of the inspection, Glen offered recommendations for future service, but did not attempt to pressure or manipulate, which was appreciated. More
by peggy.roberts
Employees Worked With
W/F young, blonde; & Glen LNU
July 24, 2018
Oil change Work was done fast and quality was great very friendly staff spoke with the techand had some questions he explained everything that I asked will retur Work was done fast and quality was great very friendly staff spoke with the techand had some questions he explained everything that I asked will return More
by PITSBRGFAN73
Employees Worked With
Glen farless and Randy johnson
July 24, 2018
Oil change & tire rotation service I usually hang out and hog the computer in the customer waiting lounge but I had arranged for a ride and dropped my Jeep off because I was getting my I usually hang out and hog the computer in the customer waiting lounge but I had arranged for a ride and dropped my Jeep off because I was getting my tires rotated this time around along with my awesome free oil change. I thought it would take longer, but I had a ride so it wasn’t a rush anyhow. The lady (she gave me her business card and I still lost it) so either her name is Amanda or Ashley, was professional and cool, and definitely informative about recommended services, wait times, pick up cut off times, etc. Long story short, I received a phone call within an hour or so and I was in awe how fast they serviced my car! Thanks, Southern Jeep! More
by C_MARTIR
Employees Worked With
Amanda (I think... sorry!) with service dept
