Southern Dodge Chrysler Jeep Ram FIAT - Service Center
Norfolk, VA
1,797 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center
Excellent customer service . The work I needed done to my truck was in a timely fashion was able to drop my vehicle off the same day pick up the same day .Good quality work frien The work I needed done to my truck was in a timely fashion was able to drop my vehicle off the same day pick up the same day .Good quality work friendly environment. More
Awesome professional staff! Love the first come, first served on weekends. I was out within an hour. Thanks for the change. Love the first come, first served on weekends. I was out within an hour. Thanks for the change. More
Came in at 5 am for oil change. They won’t give out appointments, it’s first come first served. After waiting 3 hours I saw my car parked in front. Oil change had been completed They won’t give out appointments, it’s first come first served. After waiting 3 hours I saw my car parked in front. Oil change had been completed but no one told me. After waiting an additional 40 minutes I went to office and told Sam I wanted keys as my car was done. Sam was completely overwhelmed and overworked. It wasn’t his fault. Need to have more staff on floor on Saturdays. Need to run courtesy vehicle on Saturdays More
Brought my Jeep in for warranty work. The representative never submitted the request for warranty work and actually lost the paperwork. Had to bring the Jeep back twice to be reevaluated. The representative never submitted the request for warranty work and actually lost the paperwork. Had to bring the Jeep back twice to be reevaluated. Representative never returned phone calls. Terrible communication and customer service. More
Love coming here! The guys are fast and efficient but most important then listen to my concerns and my needs concerning my vehicle. Thanks guys! The guys are fast and efficient but most important then listen to my concerns and my needs concerning my vehicle. Thanks guys! More
This was the worst experience I’ve ever had with a dealership. I was given the run around Lied to ,and overcharged. To make matters worse this is the dealership I purchased the vehicle from. Working w dealership. I was given the run around Lied to ,and overcharged. To make matters worse this is the dealership I purchased the vehicle from. Working with the staff was a nightmare. I sent several emails and never got a response. I was going to trade in the vehicle but I could not think of anything worse. More