Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Not one bad experience. From the day I bought my Jeep to today, I’ve not had one bad experiences. Be it the purchase or bringing “Madison” in for service, (My other Jeep is From the day I bought my Jeep to today, I’ve not had one bad experiences. Be it the purchase or bringing “Madison” in for service, (My other Jeep is Dolly), ever visit has been a pleasure. Thank you. This kind of service is exactly why I’ll never own a Ford again. More

Your customer service after purchase is horrible. Hello, My name is Anthony Gutierrez and I recently purchased a 2019 Ram 1500 Bighorn. BLUF: Your customer service after purchase is horrible. Ther Hello, My name is Anthony Gutierrez and I recently purchased a 2019 Ram 1500 Bighorn. BLUF: Your customer service after purchase is horrible. There is terrible or no communication between your sales reps and service. I was told 2 days for work to be completed, only to not get my truck until after 1 week, and still not complete. I will give you a timeline of my purchase and service I had done. September 29 - Purchased Oct 1st -Ordered Leather October 16th - Dropped truck off to get Leather and Pro-Pack done October 25 - Received Truck back. Not all complete I purchased my truck late Saturday night(29Sep). I understood that it was late and I wouldn't be able to order the leather until Monday morning. Arrived and put leather on order monday afternoon. Was told it would tale about a week to receive. Original drop off date was October 15th, but after failed attempts to hear back and confirm work from sales rep, I didn't drop off until Tuesday(Oct16). I was told it would take 1 day, 2 days max. I called Wednesday afternoon and was told it was still being worked on. I called Thursday(18th) was told it was still being worked. Friday I drove to dealership to ask about my truck. After my sales rep running around trying to get information on my truck, I am told that my truck was never started and I would have to reschedule the leather install AND the Pro-Pack. I will add that NO ONE could give me a solid update only truck this entire time. There is no tracking system set in place to track where vehicle are after the owner drops it off. I left the truck there and told that it would be started on Tuesday. As nothing had been going to plan, I stopped in on tuesday afternoon to ask about the status. First, I'm told that it was taken the night before and started the following morning but wasn't back yet, I ask about the Pro-pack and they couldn't tell me wether it was completed or not. After I ask to speak to a manager, something I should have done long before, The rep goes into the manager's office, then come out and corrects himself and says it was not taken last night, that it was actually taken TUESDAY AROUND NOON. Knowing that cussing and arguing would not get anything accomplished, I tried to explain my frustration to the manager, only for him to try and give me 2 free gas tank refills and a truck detail. I tried to explain that I didn't want "free" things, but I wanted to know what kind of system they had and why no one could give me an accurate status of my truck. It went in one of his ears and out the other. He said he would personally take over my truck and make sure it was completed. When I asked for a completed date, he said maybe Wednesday late afternoon, but definitely Thursday(25th). I called Thursday (because the manager never called me with an update) around noon and was told that the keys were up front at the desk and that NOW they would start the Pro-Pack and it would take 4 hours. I show up at 4pm to pick up my truck and don't find the sales rep, nor the manager. I finally get my truck ONLY to find out that the Linex bedlinen was never done. SO now I have to reschedule so they can put on the Linex. I feel that once I purchased the truck, all customer service went out the window. Instead of asking what my opinions were, or what I saw as the issue, I get offered free things in an effort to change my mood. I regret referring my friend to Southern, he purchased a Laramie from southern a week after I bought my truck, and will not be referring anymore of my friends to this place. I can hope that future service is fixed and I when the time comes to get my truck serviced, everything will go smooth. I had a $500 lower price for the same truck from Hall dealership, had I known I would experience what I've experienced at Southern I would've gone to hall. If this is read by a General Manager that actually cares about ensuring customers are happy, please contact me so we can talk. I can give you more details and names of the Sales rep and Manager if needed. More

Excellent service I went in expecting a couple of hours for my state inspection with it being less than an hour. Excellent service. I will continue to go to this servic I went in expecting a couple of hours for my state inspection with it being less than an hour. Excellent service. I will continue to go to this service location for all my needs. More

Not happy! I have to use this dealership for all service to my car because of location but I am never happy with the service. Here are the reasons why: 1. It ta I have to use this dealership for all service to my car because of location but I am never happy with the service. Here are the reasons why: 1. It takes forever for someone to answer the service line 2. I am often disconnected with and have to call back multiple times 3. People are rude and short on the phone 4. Communication with the service department is difficult because they are too busy to hear my concerns and hurry me along as though I am not important. 5. The work on the car gets done very well, but the customer service is TERRIBLE!!!!! More

Customer Service I was not given good customer service by Service Advisor. My car has been service at this dealership for over 2 years for the same problems that was I was not given good customer service by Service Advisor. My car has been service at this dealership for over 2 years for the same problems that was not fixed. More

Excellent service My truck broke down. I was able to drop it off at the dealer. They identified the problem that day and the following day had the part in and repaired. My truck broke down. I was able to drop it off at the dealer. They identified the problem that day and the following day had the part in and repaired. I have been taking my truck to Southern Dodge for at least 13 years and have always been treated a valued customer. The service has always been exceptional. More

Service My vehicle was in need of a routine oil change and state inspection sticker. I requested that Mike Leonard service my vehicle because he has always My vehicle was in need of a routine oil change and state inspection sticker. I requested that Mike Leonard service my vehicle because he has always treated my vehicles with the upmost respect and first class maintenance. I have been going to this same dealership since 2001 and as long as they have mechanics of Mike's caliber, I will continue to be a customer.. More

Fast and efficient I couldn't ask for better service they were fast it was done right the first tim. Every one was friendly I can't complain I couldn't ask for better service they were fast it was done right the first tim. Every one was friendly I can't complain More

Poor communication, poor service My car was towed there. AAA confirmed that it arrived at arrived at 5:15. I was assured that "I would get a call once my vehicle arrived." Nothing. I My car was towed there. AAA confirmed that it arrived at arrived at 5:15. I was assured that "I would get a call once my vehicle arrived." Nothing. I called at 5:30. Service stated 'nobody dropped off a car.' Asked if someone could physically verify if my car was there. No one could 'find the time' to look in the parking lot. Finally spoke to a Manager (I believe he was Sales) to verify my car's physical presence. I at least got that assurance from him. As far as the service, I never received a call with an update; all calls were initiated by me. Before coming to pick up the vehicle, I spoke to the service advisor, he said the battery was changed, and everything was fine. With the myriad of indicator lights when I brought it in, I asked if all codes were cleared. He said "yes." Finally picked up the (unwashed) vehicle, and CEL was still on. "Oh, I was thinking of a different car." Took it back to have techs clear the code, they couldn't do it (I wouldn't have picked up the car had I known that.) I was assured "Oh, you could drive it to Kalamazoo, as long as the CEL isn't flashing." The car started sputtering before it even made it off the lot. Made it home, then died again; didn't quite make it to Kalamazoo. In short, ZERO communication from Service, and techs couldn't find the issue. Unimpressed. Issue finally resolved at a local auto electric establishment. Skim error, which is something that I would like to think that the dealership could have identified. More

Tire Issues Had a nail in my tire, turned out it did not penetrate through, also thought my appointment was at 9:00 it was actually 10:00, they were still able to Had a nail in my tire, turned out it did not penetrate through, also thought my appointment was at 9:00 it was actually 10:00, they were still able to accommodate me anyway. Kudo's More