Southern Dodge Chrysler Jeep Ram FIAT - Service Center

IF IM THE OWNER OF SOUTHERN ID ASK MYSELF What is the cost of BAD CUSTOMER SERVICE? WHAT IS THE VALUE OF GOOD CUSTOMER SERVICE? I looked at several dealerships across Hampton roads this weekend that had cost of BAD CUSTOMER SERVICE? WHAT IS THE VALUE OF GOOD CUSTOMER SERVICE? I looked at several dealerships across Hampton roads this weekend that had NEW WRANGLERS in stock. I found one (2020) I was willing to test drive at 4pm on a Football Sunday, as I was seriously considering buying it. Credit Score around 800, I had 3-5000$ I could put down that day in hand. Sticker was 45,145 (as shown). Dealer Add ons Tires/lift we’re not disclosed until negotiations were started which was upsetting to say the least (Total 49,312$). HERES WHERE YOU LOST A CUSTOMER: So as they came back with what the price would be with those items, I politely asked what’s the best you could do for me so we can get a deal done today? Floor Manager John’s Answer: This is our best price and we are not going any lower 49,312 final... At that moment, I realized they were not trying to earn my business. Not a penny off. No explanation why, just I can’t do anything for you. After all it’s late on a Sunday and I suspected people want to go home, watch football. I politely made my way to the exit. I’m in construction working on $190,000,000 project in Williamsburg, wife is a Virginia Beach Public Schools teacher. We will not be recommending Southern in our community and to our co workers. Our experience was not good and felt the dealer was not interested in our sale on Sunday 10/25/20. Every dealership I visited this weekend wanted our business offering up to employee discount rates on some vehicles however did not have a WRANGLER we wanted. Southern had a vehicle and lost a customer yesterday and potential future customers. If you have a credit score of 750 or higher stay away. If interested in Trucks or Wranglers as I am, (I drive a 2016 Dodge Ram) I do not recommend Southern. If you have a business, or have a fleet of vehicles as my company does, I would not recommend Southern. I would have bought the vehicle at 48,500. What is the cost of bad customer service? More

Very disappointed in the current developments. For the past nearly three years, my wife and I have scheduled our oil changes and had our van that we purchased brand new detailed during the same appointmen past nearly three years, my wife and I have scheduled our oil changes and had our van that we purchased brand new detailed during the same appointment. We have also received a cleaning package to take home at every visit to keep our leather and carpet treated between visits. I was informed when I bought the van that this would be available as long as we owned the van. Now, I'm being told that the detail was never part of my purchase and that the oil change is no longer by appointment, and I am unable to get a loaner car while they have my van. That is unacceptable, seeing that it is our family vehicle and I have to go to work. I suppose that things change and customer service changes when people change out. The salesman that I worked with to purchase my vehicle, Mr. Carlton Little, is honest and a very good salesman. I would purchase from him again, IF he were working for another dealership. Breaking agreements, even verbal agreements, is bad for business. I will be looking elsewhere when it comes time to purchase another new vehicle. More

Unsatisfied Customer It took the service department over a month to complete repairs on my vehicle. I was initially told repairs would take approximately a week to comple It took the service department over a month to complete repairs on my vehicle. I was initially told repairs would take approximately a week to complete, however, it took considerably longer. The delay cost me over $1000 in rental car fees. I first spoke to Nancy in the service department about compensation of my rental fees only to be told there was nothing that could be done. Later, I spoke to Shawn Elza and he said he would reach out to the Chrystler Rep to see if they would compensate me. Shawn later informed me on the phone and in person that I would receive a refund but he was unable to let me know when. I've called Mr. Elza several times since that conversation over the last 3 weeks to follow up and he has not returned my call. I returned to the service department yesterday because my engine light is on only to be told it's not the engine but the radio. I've spent over $7000 in repairs plus I purchased a new used vehicle from this business last week. I would expect to have been treated like a valued customer but unfortunately I was not. Twyla Crouch More