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Southern Dodge Chrysler Jeep Ram FIAT - Service Center
Norfolk, VA
1,431 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,431 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center
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September 15, 2021
Great service, Tina was very helpful, polite, professional and very easy to work with. I didn’t have to wait too long for them to complete my service on oil changes and tires rotations. professional and very easy to work with. I didn’t have to wait too long for them to complete my service on oil changes and tires rotations. More
by peggydixon1951
Verified CustomerEmployees Worked With
Tina Dickinson
September 14, 2021
I was a bit disappointed in the turn around time for the completion of my vehicle repairs. I dropped my vehicle off on 8/2, it took about a week for the diagnosis and submission to my warranty company. Was completion of my vehicle repairs. I dropped my vehicle off on 8/2, it took about a week for the diagnosis and submission to my warranty company. Was told it would take about a week to complete. (Yes that's a total of 2 weeks without my car at this point) My warranty company granted me 12 days. Needless to say on day 12 my car still was not completed and that it would require a couple more days. The rate of renting a car on top of the deductible that had to be paid was ridiculous. I felt that because I was promised a week that Southern Dodge could have at least offered me a vehicle to drive since it was outside of their quoted time frame. It was an inconvenience, I work in the home health field and to not have transportation is a burden. I extended my rental out an additional 2 days and my car still was not ready so I had no other choice but to return it. (Yes that's 14 days of repair plus 5 days of diagnosing) I have dealt with other car companies that treat their customers with a bit more care and concern. This was my first time returning my vehicle here for repair. I am hoping and praying that I do not have to return for any more repairs. A tad bit of customer service goes a long way and this time Southern Dogde fell way short in the customer service department. More
by Maggielean779
Employees Worked With
September 13, 2021
Tina my service rep is always extremely accommodating and has great customer service skills. Tina even fit me in ahead of schedule to accommodate my needs. has great customer service skills. Tina even fit me in ahead of schedule to accommodate my needs. More
by MICHAEL.MASLOW
Employees Worked With
Did not work with any of the above people
September 10, 2021
My service was the same High quality I have come to expect from Southern Dodge Chrysler N military Hwy. Sam Vanderslick is my new service adviser since Glenn Farless is gone. Sam provided the same o expect from Southern Dodge Chrysler N military Hwy. Sam Vanderslick is my new service adviser since Glenn Farless is gone. Sam provided the same outstanding service I have had in the past. He cares for his customers and is a pleasure to work with. He is a TEN! More
by CHITWOODS2
September 10, 2021
Poor quality service. Very expensive kept my vehicle entirely too long. Service rep was rude and unprofessional. Would not recommend to anyone who needs service entirely too long. Service rep was rude and unprofessional. Would not recommend to anyone who needs service More
by cgreg716
September 10, 2021
Tina was very helpful and my car runs great now. The fuel pump relay, brakes, oil change, etc…. Feels like a new car. Thanks Team for fixing my baby Durango pump relay, brakes, oil change, etc…. Feels like a new car. Thanks Team for fixing my baby Durango More
by dagspice
Employees Worked With
Tina in Service
September 10, 2021
Great service and express line got everything I needed done in two hours . Lounge was comfortable and cool while I enjoyed looking at the new cars. done in two hours . Lounge was comfortable and cool while I enjoyed looking at the new cars. More
by DJNAVY88
Employees Worked With
Unknown
