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Southern Dodge Chrysler Jeep Ram FIAT - Service Center
Norfolk, VA
1,431 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,432 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center
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Verified Customer
September 20, 2021
Great employees,everyone was courteous.courtesy service was excellent very timely service. Truthful service advisors was excellent very timely service. Truthful service advisors More
by damond.carr73
September 19, 2021
The service that my car needed was completed and was appreciated. The communication between my service advisor and myself was subpar. I made an appointment for 0800am on a Tuesday. I sat around most of appreciated. The communication between my service advisor and myself was subpar. I made an appointment for 0800am on a Tuesday. I sat around most of the day waiting for the completion. I did not receive any information for 7 hours. At 3pm the same day, I went to the service desk and asked for an update on my vehicle and my advisor said it was now a 2 day job. I called all day Thursday with no response from my advisor. I took an Uber to the dealership at 4pm to receive my car and my advisor informed me that he was still waiting on part authorization. He then made a call to enterprise to get me a rental but there weren’t any rentals available. Thankfully, someone returned their car and I was able to get a rental. I understand the process of waiting for the parts to be authorized and etc. But the advisor did not do a good job of communicating what happening. More
by GeorgeG
Employees Worked With
Sam
September 16, 2021
Service was outstanding, personal were very friendly. Will gladly recommend this dealership. Thank you so much Will gladly recommend this dealership. Thank you so much More
by WRDJAD87
September 16, 2021
Repaired my front camera with new parts under warranty 5550 miles.Fast timely work performed after part order and received. 5550 miles.Fast timely work performed after part order and received. More
by gbu10
Employees Worked With
September 16, 2021
The service was great. I heard they had a number of mechanics call in sick, yet they still serviced my vehicle in a timely manor. mechanics call in sick, yet they still serviced my vehicle in a timely manor. More
by DELTAVILLE226
September 16, 2021
Tina was very personable, and accommodating. Everything was done as promised. I will be back for the Southern Experience. was done as promised. I will be back for the Southern Experience. More
by kenwecht
September 16, 2021
Miss communication and Over charging. Hostile toward customer requests. Excuses for lengthy waits and lack of parts - failure to return calls. customer requests. Excuses for lengthy waits and lack of parts - failure to return calls. More
by B1MISFIT
Employees Worked With
Tina was my "Sales Rep" and I was not allowed to work with anyone else despite asking
