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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.3
1,432 Reviews

1,432 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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September 24, 2021

Really good experience; Service Advisor was thorough and attentive, ensured a software update that I didn't even know about was performed. I've never had anything but 5-Star experiences at this service depa More

by UNCLESTONE2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Destiny Neal
Sep 24, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you!

September 23, 2021

Good people great service with they had complimentary water or snacks while waiting but overall good More

by andrenay.gorham16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you!

September 23, 2021

Had gotten a screw in my tire.Called to make sure I had tire road hazard on my 2021 Jeep trailhawk. Got a run around from service department said they couldn't say weather I had coverage or not.So hung up More

by gbu10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Destiny
Sep 24, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for the nice comments about Destiny, she is one of our best! We have addressed the phone issue and we have hired additional staff to handle the increased call volume.

September 23, 2021

Very satisfied with personnel and services providers. Phone call prior to visit answered my questions regarding times available and what to expect. More

by cameslang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you!

September 23, 2021

No comment no comment no comment no comment no comment no comment no comment no comment More

by CHESCA3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not remember the name
Sep 24, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you!

September 22, 2021

It was a very quick and easy process. Very happy with my experience. I will come back More

by shelby.salpas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember her name
Sep 23, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you!

September 22, 2021

Alot of dedication , time and appreciation goes to Ant C. for helping me ( and my husband) fall in love with my car. I love it , thank you !!! More

by roderickbly26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Carey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you!

Sep 23, 2021 -

roderickbly26 responded

great person to help you get a car i would recommend him to anyone that needs a car

September 22, 2021

Customer Service was great and very good at what he do just great Service all around More

by NCEAGLES22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you!

September 21, 2021

The service department was professional and the service was efficient and effective. The check in and check out process was also streamlined well. More

by mgarretto7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Pridgen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you!

September 21, 2021

Every time I have received service for an oil change, my expectations are exceeded. Fast and efficient! Friendly staff that get the job done. Thank you! More

by GREGORYSL87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Sep 23, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you!

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