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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.3
1,432 Reviews
Call Service Center (757) 855-2277

1,432 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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November 11, 2021

Service was good. They took care in servicing my truck. Was in and out in no time. Forgot employee name. I think it was Tina More

by ECUNNINGHAM12
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tina
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Nov 12, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

November 10, 2021

Tina always provides great service for me. She is professional, genuine, and cares about my comfort. More

by SUSAN.DOZIER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Dickerson
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Nov 10, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Have a great day!

November 09, 2021

From the time I drove into the service port to the time I checked out, everyone was so pleasant and helpful. What a great team in the service department! More

by Toni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
don't remember names!
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Nov 09, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Have a great day!

November 09, 2021

Place was great. Clean. People friendly and service to my jeep was quick. Will be returning for my next service More

by kallik777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Lovell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Fridel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean O'Hara
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Nov 09, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We appreciate your 5-star response! Thank you for your time and kind words. We will be here for any needs you should have in the future. Have a wonderful day!

November 09, 2021

Employees never seem happy, they never seem to want to help would rather you just go away as well did $1800 worth of service and left and found out I had a headlight out which is a part of the check for o More

by HESSD2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Angela was ok
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Nov 09, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for providing us with feedback. We do apologize if your expectations did not match your experience with us recently but we are here to help turn this situation around with you. Please include your name, contact details, and nature of any concerns to social@drivingsouthern.com and we will have one of our team members address any concerns with you to ensure you are fully satisfied. Hope to hear from you soon.

November 09, 2021

The service at Southern Dodge Chrysler Jeep Ram FIAT was outstanding as always. They took great care in servicing my automobile. More

by billmesta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marion "David" Dantzler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We appreciate your 5-star response! Thank you for your time and kind words. We will be here for any needs you should have in the future. Have a wonderful day!

November 08, 2021

Great customer service from Tina in the service department and John Ailstock in the sales department More

by MANDES09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Ailstock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tina
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Nov 08, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your kind response! We always appreciate hearing positive feedback about your contact with our associates. We always ensure everyone in our organization has the same goal of providing the highest level of customer service possible. Have a great day!

November 07, 2021

Oil, filter, tire rotation & inspection went flawlessly. Dropped the Jeep off in the afternoon and it was ready the next day early AM. More

by lplatz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sales dept & Admin was not involved
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Nov 08, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

November 04, 2021

Fast and professional service even handled a recall for the van on the same appointment. Thanks guys More

by juanpbuitrago78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

November 04, 2021

Sam your service writer continues to provide great service. Great experience for service to my two cars. More

by DJCOOPER05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Ailstock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry. We are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!

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