Back

Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.3
1,433 Reviews

1,433 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Sort by
November 26, 2021

Over all service I received was very good, there were times that the vehicle was washed, I guess that service is no longer available. Thanks. More

by MISTER.MAGIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We appreciate your 4-star response! We will be here for any needs you should have in the future. Have a wonderful day!

November 24, 2021

Tina of the service department was very helpful at getting necessary items repaired for my disabled son in Norfolk and my ownership of the same PT Cruiser long distance from Brevard, NC... CGG More

by juggerard
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tina Dickson
Nov 24, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We appreciate your 5-star response! Thank you for your time and kind words. We will be here for any needs you should have in the future. Have a wonderful day!

November 22, 2021

Excellent service. Drove from Richmond and I was in and out. Great people, great place. More

by SHANE ESTRELLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
Nov 22, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We appreciate your 5-star response! Thank you for your time and kind words. We will be here for any needs you should have in the future. Have a wonderful day!

November 22, 2021

The person that checked me in and took care of me was very nice and helpful. More

by ONE.GR8.SNIPE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service advisor
Nov 22, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you the customer. We look forward to seeing you again soon. All the best!

November 22, 2021

The service lady was not overly friendly. I also thought it took too long for a key and an oil change. We were wandering around the property and saw our Wrangler sitting in a parking spot. We went in and we More

by ncarlile0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for bringing this to our attention. We are very sorry to hear that you did not receive the top-level customer service that you deserve from us and for that, we do apologize. We have already forwarded your feedback to our executive team for review and correction. If you can include your name, contact information, and nature of any concerns, we can get in touch with you sooner. Hope to hear from you soon.

November 22, 2021

When we first bought our 2018 Dodge Grand Caravan. We had issues getting approved. But Mark. The finance manager did everything in his power to help us. We got a great warranty which we have used for a trans More

by b1ueyeking
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry. We are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!

November 22, 2021

Waited three hours for oil change, need more mechanics on site to speed up services More

by TREVALSENIOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina
Nov 22, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We are very sorry for any inconvenience that has occurred as a result of your lengthy service with us recently. We have forwarded your concern to our executive team for review and correction so we can avoid an instance of this in the future. If you can include your name, contact information, and nature of any concerns to social@drivingsouthern.com, we will have our team address any concerns with you. Have a great day!

November 22, 2021

A very professional service department. Everything was performed as scheduled. A special thanks to Tina More

by Greg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina was 150%. The guys in the parts department were very good
Nov 22, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Have a great day!

November 21, 2021

The customer service I received was amazing. They work with me to make sure my vehicle needs was take care of in a professional manner. Recommended More

by erjones30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Dickinson
Nov 22, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Have a great day!

November 18, 2021

Very quick and friendly service representative who listened to my needs and provided it in a timely manner More

by JOHN_CLIFT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The service rep
Nov 18, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

...
105
...