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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.3
1,433 Reviews
Call Service Center (757) 855-2277

1,433 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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December 11, 2021

Terrible work. Had a headlight replaced and it was replaced wrong; there was condensation in it afterwards More

by WRUDOLPHMD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tina
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Dec 11, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for bringing this to our attention. We will be happy to work with you to fix your headlight and ensure that you are completely satisfied. We have included your feedback to our service team for review; in order for them to get in touch with you successfully, please include your name, contact information, and nature of any concerns to social@drivingsouthern.com. Hope to hear back from you soon.

December 10, 2021

The dealership is wonderful , fast and easy and the GM Cameron even came to speak to my wife and I when we were getting our free oil change and state inspection More

by PETEGUESSFORD59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Lovell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam in service
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Dec 11, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your kind response! We always appreciate hearing positive feedback about your contact with our associates. We always ensure everyone in our organization has the same goal of providing the highest level of customer service possible. Have a great day!

December 10, 2021

Awesome staff. Fast, reliable and stress free service. Will highly recommend to friends. Three thumbs up 👍 👍👍 More

by Matt & Yla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Could not remember names
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Dec 11, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

December 09, 2021

Great Dealership. Angela was very helpful and professional. Ian did a great job. I am a repeat customer and am always pleased with the service. More

by DEANGELIS_JIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Ailstock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angela and Ian.
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Dec 10, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry. We are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!

December 09, 2021

Like the way they are very helpful in getting in and back out on the road again. More

by JEANETTEB1959
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Dickinson
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Dec 10, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We appreciate your 5-star response! Thank you for your time and kind words. We will be here for any needs you should have in the future. Have a wonderful day!

December 08, 2021

6 hours to get an inspection and an oil change. This is the last car we buy from Southern!!!!!!!!!!!!!!!!1 More

by SDAG28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
not a clue
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December 08, 2021

Fast service, friendly and professional staff, they are always willing to listen and go out of their way to help. More

by dannie.dunbar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Pridgen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 08, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

December 08, 2021

My experience with this dealership was very excellent, and the service provided was done in a quick and timely manner. I truly appreciate how my car was serviced and keep up the great service that you pro More

by Rubbersolo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Pridgen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 08, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

How wonderful! We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

December 08, 2021

This dealership provides friendly, professional service that is performed in a timely manner and at a reasonable cost. I will bring my vehicle to them for any of my mechanical needs. More

by npaxson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lowen Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 08, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry. We are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!

December 07, 2021

Prompt and quick service. Friendly staff. Not thorough on the service performed though. But helpful More

by hernandezile5.22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Didn’t work with anyone on the list
Report | Print
Dec 07, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry. We are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!

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