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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.3
1,461 Reviews
Call Service Center (757) 855-2277

1,461 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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January 30, 2022

I have been coming to Southern Dodge for at least 15 years and I have always been very satisfied. More

by chclen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Dickinson and Martin Jones
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Jan 31, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

How wonderful! We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

January 28, 2022

Although there was a delay in my delivery, this dealership went above and beyond to take care of me. Highly recommend this dealership. More

by jerrolbwallace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd, John and Melvin
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Jan 28, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you! We always ensure everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

January 26, 2022

Tina is great and did an excellent job taking care of me and my vehicle. Thank you Tina! More

by LOWEN_JOHNSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina
Report | Print
Jan 26, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you! We always ensure everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

January 26, 2022

SERVICE WAS GREAT; HOWEVER, I HAD TO WAIT APPROX 30 MIN. BEFORE ANYONE WAITED ON ME. I HAD AN APPT. AT 8AM AND WASN,T SEEN UNTIL 10:30AM More

by gr8ermnistry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
NO NAME
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Jan 27, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your rating and feedback. We will be happy to have you speak with our service leaders regarding your wait time. In order for the team to reach you successfully, please provide us with your full name, contact information, and nature of any concerns to social@drivingsouthern.com. Hope to hear back from you soon.

Jan 27, 2022 -

gr8ermnistry responded

JOHN HARRELL--757-472-4000

January 24, 2022

I was 7th person in line for service and was out of there pretty quickly. Unfortunately if I was any later the wait would have been much longer. Next time I will arrive even earlier than the 0700 open to be More

by TJOHNS526
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don’t know who is who
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Jan 24, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

January 24, 2022

I arrived at 8:30 they finished at 3:00 for a oil change. I was not happy. I was there the previous week and was told that they didn’t have a tech to do the oil change. I come from VB about a 40 minute drive More

by PUREPLAY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cynthia Rollins
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Jan 24, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your feedback. In order for our service leaders to get in touch with you successfully, please email us your full name, contact information, and nature of any concerns to social@drivingsouthern.com. Hope to hear back from you soon.

January 24, 2022

Love working with Rosie, always kind and responsive! Dealership is very quick and willing to get the job done in a timely manner! More

by ZACHARY.BANKSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie
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Jan 24, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you the customer. We look forward to seeing you again soon. All the best!

January 24, 2022

Tina is an excellent Service Advisor. Every time I visit Southern for work on my 2019 Ram 3500, she takes good care of me and my truck. More

by MSLONE0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Dickinson
Report | Print
Jan 24, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Have a great day!

January 23, 2022

They were great! Excellent customer service and service support! Thank you again for the help!! More

by JHOWARD1020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Dept
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Jan 24, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!

January 23, 2022

Service reps were courteous and knowledgeable. Service was efficient and timely. Service experience was pleasant, looking forward to return for routine maintenance. More

by FLSTITH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Lovell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Shaw
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you the customer. We look forward to seeing you again soon. All the best!

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