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Southern Dodge Chrysler Jeep Ram FIAT
Norfolk, VA
3,264 Reviews
Southern Dodge-Chrysler-Jeep-Ram-FIAT and Southern Alfa Romeo of Norfolk have a lots of new and used vehicles. When you buy from Southern, you get Lifetime Oil and Filter Changes, Lifetime VA State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits with our Exclusive Southern Hospitality Buyers Program. Southern Dodge-Chrysler-Jeep-Ram-FIAT and Southern Alfa Romeo are part of the Southern Auto Group...Serving the Hampton Roada community for over 40 years. Before You Buy, Give Southern A TRY!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 3,264 reviews
January 15, 2026
Confusion on original invoice, but corrected action taken soon after. Hard to replace Sam Vanderslice. He was the consummate service representative. soon after. Hard to replace Sam Vanderslice. He was the consummate service representative. More
by davidmbrown1
Verified CustomerEmployees Worked With
Samantha Marichino
January 12, 2026
When a quick lame employee tells you one thing to resolve your situation, only to make your situation worst. Upon return to the dealership to the service department your told that the first repair from the q your situation, only to make your situation worst. Upon return to the dealership to the service department your told that the first repair from the quick lane was shoddy. The best that can be done now for me is temporary and unconventional and not safe. However it's done and I'm told to be careful. The staff and customer reps were amazing and calming. . More
by NAVY_BLUE_US
Employees Worked With
Nobody
January 12, 2026
Great service during this holiday season. Sam was nice and respectful and was able to complete our requests in a very timely manner. We appreciate this dealership and all the quality work the Sam was nice and respectful and was able to complete our requests in a very timely manner. We appreciate this dealership and all the quality work they have done for us. More
by scott.mahone
Employees Worked With
January 12, 2026
The receptionist was rude and argued that there wasn't a recall on my vehicle and yet there was. So I left without having a job completed and may have to no bring it back due to her refusing to verify there recall on my vehicle and yet there was. So I left without having a job completed and may have to no bring it back due to her refusing to verify there was indeed a repair because of a recall. More
by jahiem.isaiah
January 11, 2026
The low rating has everything to do with the extremely poor communication with service advisor. I dropped my Jeep off for a recall Thursday evening for a Friday appointment. I left 6 messages requesting s poor communication with service advisor. I dropped my Jeep off for a recall Thursday evening for a Friday appointment. I left 6 messages requesting status but received no call. I called again Saturday, leaving 5 more messages and still no call back. So I just went in to service and found out then that my Jeep was not ready and wouldn’t be ready until Monday. The person in service that spoke to me when I went in was very nice and apologetic but I shouldn’t have to come back in a day and a half later to find out the status of my Jeep. I also have no idea who my service advisor is since she didn’t introduce herself when I dropped it off. More
by matthewschecter
Employees Worked With
Unknown
January 10, 2026
I have to problem with the service,I have some questions about the care that was given why didn't they use a paper floor mat instead of leaving a muddy foot print? about the care that was given why didn't they use a paper floor mat instead of leaving a muddy foot print? More
by tasted2000
Employees Worked With
Michelle B.
