Southern Chrysler Dodge Jeep
Lufkin, TX
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Would like to Thank Russell Suggs for the exceptional help he gave us in trading out of our 2021 Ram 1500 into a new 2024 Ram 2500. He followed thru being sure the additional accessories were added and c help he gave us in trading out of our 2021 Ram 1500 into a new 2024 Ram 2500. He followed thru being sure the additional accessories were added and contacted us as soon as they were completed. He has worked with us every step of the way. Also Thanks to Finance Manager Bud Allen. and the rest of Southern Dodge team. More
My New Car experience Drove into Southern Chrysler to LOOK at a car. The salesman pretty much threw himself in front of my car to get me to stop. But, I gave him a chance. Drove into Southern Chrysler to LOOK at a car. The salesman pretty much threw himself in front of my car to get me to stop. But, I gave him a chance. I had a 2011 GMC Yukon, 58K miles Great condition, (it had a few dings nothing major). I was looking at a 2014 Dodge Charger. I brought my husband back to look at the car (he was leery of this dealership) started making a deal. The salesman came back and said that my Yukon was clean and a great vehicle according to the sales manager who drove it and he wouldn't mind having it for himself. They told us that they would give us $20K for it because that's what the blue book price had it listed at. WRONG!!!!!!! They had it listed at trade-in $25K - $27K! LIE #1! The Charger was stickered at $30K. and they told us that they had come off the price $4000. LIE #2! Come to find out after the deal that was the buyer incentive rebate. THEY didn't come off anything! They said that they would throw in having my windows tinted and a special spray that protect the inside and outside. All we would finance would be $4000. Okay it all LOOKED good on paper once they moved around a few numbers. I took the car into have the spray and the windows tinted. My car was there ALL day. They only did the spray on protectant. I was told they ran out of time and they would call me to let me know when to bring it back for the tint. I HAD TO CALL THEM!!! After a week. We have 3yr old twins and they took our car seats out themselves after I ask them if I need to remove them when I had the windows tinted. "Oh no, they don't need to be removed". LIE #3. They removed them did not tell me and did not secure them back when they put them back in the car. So I am driving down the highway and a truck pulls out in front of us I slam on my brakes to keep from hitting him and my children come flying to the front seat. I did not look at the car seats when I picked the car up because I was told they did not need to be removed. Had I of known that they had been removed I would have checked to make sure they were secured correctly. My children's SAFETY may not be important to Southern Chrysler Dodge. But it is to me! Now almost 5 weeks after we have bought the car we still have NO license plates or registration. I will NEVER send anyone to this dealership. I am MAD!!!!!!!!!!!!!!!!!!!!!!!!! I feel Cheated!!!!!!!!!!!!!!!! They LIED to us!!!!!!!!!! Oh, by the way they had my trade-in on their lot after a week for sale for $29K. REALLY it was only worth $20K according to them. A almost $10K profit, must be nice to screw people over like that! More
Southern Chrysler Dodge took exteme advantage of my elderly father(89) confusing him with prices and terms he did not understand and they Took his truck with only 30,000 miles and sold for 15,000. The elderly father(89) confusing him with prices and terms he did not understand and they Took his truck with only 30,000 miles and sold for 15,000. The salesman wrote up several sales papers on cars just to confuse him with nos. They never explained terms like upside down and how he lost his down payment from truck Want to know the whole story and how they left him. call me 936 238 9930 More