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Southern Chrysler Dodge Jeep Ram Newport News - Service Center
Newport News, VA
643 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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643 Reviews of Southern Chrysler Dodge Jeep Ram Newport News - Service Center
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Verified Customer
August 15, 2025
Service was great, no issues. Communication was poor. Not informed on when the vehicle was complete and chat/phone call did not help at all Communication was poor. Not informed on when the vehicle was complete and chat/phone call did not help at all More
by reedcj
Employees Worked With
August 14, 2025
I should not have had any issues with the jeep compass especially the batteries ,And I should have been offerd a car to drive in , but u was not . especially the batteries ,And I should have been offerd a car to drive in , but u was not . More
by viami02
Employees Worked With
August 13, 2025
They truly seemed to care about what I had going on and did all they could to ensure my time was well spent. They also ensured I was clear on the steps and kept in contact with me the entire time. I'm BIG did all they could to ensure my time was well spent. They also ensured I was clear on the steps and kept in contact with me the entire time. I'm BIG on communication. More
by Armoredingrace
Employees Worked With
Jermaine Johnson in service and Ms Ann in the rental dept.
August 12, 2025
Fast check in, waiting area is nice, was nice to get the text updates and truck was washed prior to returning it to me text updates and truck was washed prior to returning it to me More
by rj97flhri
Employees Worked With
August 12, 2025
Shaneka got me scheduled and taken care without any issues! I can’t complain about the service I received! Once my baby was done I received a text message! I love the fact that they stay in contact wit issues! I can’t complain about the service I received! Once my baby was done I received a text message! I love the fact that they stay in contact with me via text! More
by nricks1986
Employees Worked With
Shaneka Bellomy
August 12, 2025
The work was completed quickly and the warranty items were submitted by Southern. Jermaine Johnson was very polite and helpful and kept me updated on progress. He responded quickly to my text messages an were submitted by Southern. Jermaine Johnson was very polite and helpful and kept me updated on progress. He responded quickly to my text messages and provided clear feedback and helpful guidance. More
by Keith Denny
Employees Worked With
Jermaine Johnson
August 12, 2025
I arrived at the dealership at 7:30 AM . They opened at 8 AM . Jermaine came out before 8 AM to assist with getting me started by putting my ticket in for the service I was there for. I can They opened at 8 AM . Jermaine came out before 8 AM to assist with getting me started by putting my ticket in for the service I was there for. I cannot remember the last time I was at a business that actually opened their doors early to take care of their customers. Jermaine and southern you are doing amazing work keep it up! I cannot say enough good things about my experience with your dealership that day. More
by MAHONEYCRYSTAL
Employees Worked With
Jermaine service dept.
August 11, 2025
The Souhtern group is a great organization to work with Cleon is the reason I have hope in amazing customer service! Stellantis is the worse manufacturer I’ve ever had. Their customer service is the disa Cleon is the reason I have hope in amazing customer service! Stellantis is the worse manufacturer I’ve ever had. Their customer service is the disappointing and I will never by a Dodge product again!!! The Ram truck still doesn’t function properly. More
by louhughes2003
Employees Worked With
