Southern Chrysler Dodge Jeep Ram Newport News - Service Center
Newport News, VA
88 Reviews of Southern Chrysler Dodge Jeep Ram Newport News - Service Center
"we're all busy around here" Had an appointment to have my oil changed. I stood in the service entry area for 10 minutes while one service manager checked someone in and the othe Had an appointment to have my oil changed. I stood in the service entry area for 10 minutes while one service manager checked someone in and the other sat there flipping through paperwork. Never once was I greeted or asked if I had been helped. Another customer came in and he hesitantly assisted him. After seeing this I figured I needed to help myself if I wanted help. I asked if he was busy our could he cheek me in. His rude response was that they were all busy. I asked if he coold check me in as was now 10 after my appt. He reluctantly did check me in and my simple oil change took an hour to complete. After reading all the rave reviews, I expected better. More
Highly recommend Pomoco of NN for any of your service needs for your Chrysler group vehicles. They went above and beyond what a normal dealership would do to fix my 2014 Jeep Cherokee and get me back on needs for your Chrysler group vehicles. They went above and beyond what a normal dealership would do to fix my 2014 Jeep Cherokee and get me back on the road. Thanks to Dennis and the Blue Team for the great work they did on my Jeep. More
Outstanding service and very professional. Great prices on cars and service (parts and labor). Very friendly and most definitely helpful. Work completed on time. Keep up the good work. on cars and service (parts and labor). Very friendly and most definitely helpful. Work completed on time. Keep up the good work. More
Excelent experience!! Beyond great customer service. The body sop manager was extremely helpfull!! The end results of my repairs were excellent!! Overall........ i will not go anywhere else from now on!! Th body sop manager was extremely helpfull!! The end results of my repairs were excellent!! Overall........ i will not go anywhere else from now on!! Thank you!! Very happy!! More
I never have a bad experience at this service department. I bought my SUV there when it was a Lincoln dealership in 2003 and it is the only place I have had it serviced at. Just because they don't sell Linco I bought my SUV there when it was a Lincoln dealership in 2003 and it is the only place I have had it serviced at. Just because they don't sell Lincoln's there anymore I will continue to have my car serviced there. More
I worked with Toby as I have been doing for over 10 years. He is the reason I use POMOCO. I have had terrible experiences with 5 star folks and wil not use them on the road. Toby has always done exc years. He is the reason I use POMOCO. I have had terrible experiences with 5 star folks and wil not use them on the road. Toby has always done excellent work and I trust him to be honest with me on what I need. Rick Starr provided a car for use during the repair. He is an exceptional employee that cares deeply about the outcomes at POMOCO. Knowing that we were looking for a small car, he allowed us to use the Fiat. If I were 20 years younger it would have been a player. More
I had occasion to visit the Pomoco Newport News Dealership on February 28, 2013. Dealing with cars is not my forte. However, I appreciated the fact that Mr. Brousseau explained the work to be don Dealership on February 28, 2013. Dealing with cars is not my forte. However, I appreciated the fact that Mr. Brousseau explained the work to be done in a clear and concise manner - in layman's terms! It turns out a part had to be ordered and they kept me well informed every step of the way. Every one was quite pleasant even down to the courtesy shuttle drivers. I was highly satisfied with the service and will continue to do business with Pomoco! More
I thought Tim was very professional. My truck required several items - Oil change, Inspection, and 50,000 Maintenance. In the past this work had been completed before noon (if I brought a vehicle in by 8 several items - Oil change, Inspection, and 50,000 Maintenance. In the past this work had been completed before noon (if I brought a vehicle in by 8:30). On 5 March it wasn't done until 1:30 P.M. That may not have been excessive since I don't know what problems may have been found, but we have always taken a vehicle in and then done scheduled business and shopping and then picked the vehicle up. At noon Tim advised the vehicle would be finished about 2:00 P.M. Since my wife has COPD we decided it best go home and let her rest and then go back to pick up the truck when it was ready. The problem was - that entailed another 30 mile round trip. Otherwise I cannot find anything to which I could make a complaint. John Grant More
Pomoco's body shop is first rate. I decided to add a custom hood and spoiler to my 2011 Dodge Challenger and entrusted the Pomoco body shop with the task. The results were timely, perfect, and reaso custom hood and spoiler to my 2011 Dodge Challenger and entrusted the Pomoco body shop with the task. The results were timely, perfect, and reasonably priced. The parts look as if they were painted and installed at the factory! Jane the shop manager is great to work with and Chase is the best painter in the business, bar none! I personally recommend them for any upgrades or repairs - you will not be disappointed! Ray Putnam More
Rick Oram provides outstanding maintenance and repair on my vehicle and has done so for many years. I know he cares about my vehicle. Rick is very professional and courteous. I wouldn't take my vehicle t my vehicle and has done so for many years. I know he cares about my vehicle. Rick is very professional and courteous. I wouldn't take my vehicle to any other location. More