Southern Chrysler Dodge Jeep Ram Newport News - Service Center

Great customer service. Intake was great and the service department contact me to explain the work that needed to be done Intake was great and the service department contact me to explain the work that needed to be done More

They really came through in an emergency situation. Very professional ( Germaine) and respectful. Best service I have had since you changed fromPomoco Very professional ( Germaine) and respectful. Best service I have had since you changed fromPomoco More

I feel like they didn’t really give the time for my car problem just ordered the radio to get us out their hair!!!!! The problem wasn’t only the radio, it was the climate it would also cycle through A/C problem just ordered the radio to get us out their hair!!!!! The problem wasn’t only the radio, it was the climate it would also cycle through A/C and heat just like it would cycle through the channels on the radio. Granted it hasn’t done it since the installation of nthe new radio, so I am very hopeful that they made the right choice…. More

explained the problem, technician solved the problem and explained how it happened and to where to find item in setting for correcting issue. Shanka Bellomy was very helpful and kept me informed as to explained how it happened and to where to find item in setting for correcting issue. Shanka Bellomy was very helpful and kept me informed as to progress and explained to me what the technician did; also showed me where things were in the car settings folders More

My 2020 RAM 1500 engine died at only 68000 miles. Needed a new engine. They worked with me and Chrysler to cover most of the cost to replace it. Wonderful job talking and working with the service rep Needed a new engine. They worked with me and Chrysler to cover most of the cost to replace it. Wonderful job talking and working with the service representative to make replacing the engine more affordable than I could have imagined. I have been taking my vehicles to the Southern family of dealerships in the area for years and always have a good experience with their service and sales teams. More

I greatly appreciated the updated that Jermaine provided me through his texts throughout the day - I was kept updated and he answered all my q me through his texts throughout the day - I was kept updated and he answered all my q More

Kept me informed about my vehicle, was most satisfied with the level of service. Thank you. with the level of service. Thank you. More

Great customer service they were quick to get my truck in the shop and out. the shop and out. More

Dropped off December 24th, took over a month, had it 2 days & returned it, still waiting days & returned it, still waiting More

Very professional and courteous to me. Jermaine took into consideration what I believe to be the issue with my vehicle and further confirm the issue as well as identifying a related issue Jermaine took into consideration what I believe to be the issue with my vehicle and further confirm the issue as well as identifying a related issue as a result of the initial problem. The respect he gave me in actually listening to me and not being dismissive of me was tremendously appreciated. More