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Southern Chrysler Dodge Jeep Ram Newport News - Service Center

Newport News, VA

3.5
88 Reviews

88 Reviews of Southern Chrysler Dodge Jeep Ram Newport News - Service Center

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July 07, 2014

"we're all busy around here" Had an appointment to have my oil changed. I stood in the service entry area for 10 minutes while one service manager checked someone in and the othe More

by jakesabin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dennis brousseau
Jul 17, 2014 -

Southern Chrysler Dodge Jeep Ram Newport News responded

Mr. Sabin, Our Service Manager (Bobby Bowen) has trying to contact you by phone to discuss this matter and to apologize for your inconvenience. As you mentioned, this is not at all how our customers should be and have been treated (by the prior reviews). We take our customers' reviews very seriously and please give us the chance to apologize properly by contacting Bobby at 757-369-3565. Pomoco has built a reputation in the Hampton Roads area above our competitors for our prompt and competitive service and I do hope you will give us another opportunity to prove this to you. Thank you, Jim Blankenship Pomoco Auto Group

December 27, 2013

Highly recommend Pomoco of NN for any of your service needs for your Chrysler group vehicles. They went above and beyond what a normal dealership would do to fix my 2014 Jeep Cherokee and get me back on More

by Abkshelby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Brousseau, Dennis Brousseau
March 30, 2013

Outstanding service and very professional. Great prices on cars and service (parts and labor). Very friendly and most definitely helpful. Work completed on time. Keep up the good work. More

by Ibcrip
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TobyJordan, Chris Setterholm, Dave Lawson, Dave Lawson, Toby Jordan, Chris Setterholm
March 29, 2013

Excelent experience!! Beyond great customer service. The body sop manager was extremely helpfull!! The end results of my repairs were excellent!! Overall........ i will not go anywhere else from now on!! Th More

by Justinspatt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Body shop manager, Jane Saunders
March 22, 2013

I never have a bad experience at this service department. I bought my SUV there when it was a Lincoln dealership in 2003 and it is the only place I have had it serviced at. Just because they don't sell Linco More

by Hugegibman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee, Lee Higgs
March 08, 2013

I worked with Toby as I have been doing for over 10 years. He is the reason I use POMOCO. I have had terrible experiences with 5 star folks and wil not use them on the road. Toby has always done exc More

by Poqprince
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toby, Rick Starr and the friendly lady at vehicle pick up. , Toby Jordan, Rick Starr
March 07, 2013

I had occasion to visit the Pomoco Newport News Dealership on February 28, 2013. Dealing with cars is not my forte. However, I appreciated the fact that Mr. Brousseau explained the work to be don More

by LS31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Brousseau, Dennis Brousseau
March 06, 2013

I thought Tim was very professional. My truck required several items - Oil change, Inspection, and 50,000 Maintenance. In the past this work had been completed before noon (if I brought a vehicle in by 8 More

by grant32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim
March 04, 2013

Pomoco's body shop is first rate. I decided to add a custom hood and spoiler to my 2011 Dodge Challenger and entrusted the Pomoco body shop with the task. The results were timely, perfect, and reaso More

by rayputnam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jane Saunders & Chase, Jane Saunders
March 02, 2013

Rick Oram provides outstanding maintenance and repair on my vehicle and has done so for many years. I know he cares about my vehicle. Rick is very professional and courteous. I wouldn't take my vehicle t More

by gwen12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Oram
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