Southern Chrysler Dodge Jeep Ram Newport News - Service Center

I had an amazing experience with the service department! The communication was excellent throughout the process, and my service advisor was outstanding—friendly, knowledgeable, and attentive. Highly recomme The communication was excellent throughout the process, and my service advisor was outstanding—friendly, knowledgeable, and attentive. Highly recommend! More

Had an appointment for state inspection. Shaneka saw me pull in and had my paperwork ready for me to sign. It took no time for my car to be ready Shaneka saw me pull in and had my paperwork ready for me to sign. It took no time for my car to be ready More

The software update was not done properly and I had to bring the car back the next day to have it corrected. My problem was not with Keith if he is the one who checked in my car. My complaint is with the bring the car back the next day to have it corrected. My problem was not with Keith if he is the one who checked in my car. My complaint is with the person who performed the work, More

Excellent service, however I think your price to pull a code of $2xx dollars is disappointing and seems to be a desperate move on your organization part. Such a simple task to charge that much. If this is code of $2xx dollars is disappointing and seems to be a desperate move on your organization part. Such a simple task to charge that much. If this is an industry, oh well, but if not, no more purchasing vehicle from your dealership. More

Staff was nice and friendly . They had it finished in a timely manner. I would surely recommend them. They had it finished in a timely manner. I would surely recommend them. More

My “representative “ was wonderful. However, I had a 10:00 a.m. appointment and waited until after 12 noon before my car was ready! It was just for an oil change and tire rotation. I ne However, I had a 10:00 a.m. appointment and waited until after 12 noon before my car was ready! It was just for an oil change and tire rotation. I never got any updates on my phone either! When you call the recording says, “if you just need an oil change, etc. just stop by. You don’t need an appointment”. Makes it sound like it will be quick. Hmmm, can’t imagine how much longer that would have taken without an appointment! More

I believed that the mechanics were not knowledgeable about my car. They asked me to locate the horn, but they were unable to connect the fob of my key to the car, and they overcharged me. The man who dr about my car. They asked me to locate the horn, but they were unable to connect the fob of my key to the car, and they overcharged me. The man who drove me home was the most wonderful experience. Despite the service management giving me a discount for not being able to connect the flop to my key, I felt like I was overcharged for the services since all they did was reconnect the horn, which costing $199. More

This dealership is absolutely beautiful. Major improvement from what was there before. Also very great service Major improvement from what was there before. Also very great service More

Vehicle was ready before promised time. Service manager was very friendly and good to work with. Service manager was very friendly and good to work with. More

They took care of the oil change even though it was close to quiting time. to quiting time. More