Southern Chrysler Dodge Jeep Ram Newport News - Service Center

The staff in the service dept and body shop have been great. Very attentive, courteous and helpful great. Very attentive, courteous and helpful More

Jon, the service lane manager was very understanding of my complaint and he went above and beyond to make sure I was heard. 10/10 customer service! I will be coming back for sure! my complaint and he went above and beyond to make sure I was heard. 10/10 customer service! I will be coming back for sure! More

It honestly hurts me to make this post because I specifically chose this location because of a bad experience my wife and I had at another location. The first time we came to visit the service depar specifically chose this location because of a bad experience my wife and I had at another location. The first time we came to visit the service department everybody was beyond nice, extremely helpful and then yesterday was the complete opposite with this being our only car that is out of commission right now all I was trying to do was seek help because my special needs kids have appointments and we were just checking on the status of the car just to see if it’s even been looked at or we can get a loaner or something. The African-American lady who I encountered seemed like she was going out of her way to be rude. I understand everybody has a bad day, but at the same time I didn’t do it to you. This was my first time speaking with you today , and all I wanted to do was make sure that I am on the list to get a loaner and see if they can also fix the recall issue that was just emailed to us yesterday. I really hope this situation can be rectified because like I said, we love coming here. To add onto this review the car was towed in Monday. We didn’t have an appointment untill Tuesday which is fine we’re about to go on day three of it not even being with that we’ve also been trying to call for 6 days AND NO ONE ANSWERS or even text back hence the reason why I had to go up there twice to check on it. I called today and some person on the switchboard says yeah we’ve been trying to get in contact with them for a while everybody quit if that’s the case. Once again, the car is been sitting there since Monday why is nobody let me know that it’s going to be a long time Even Jeep corporate tried getting hold of them twice was on the phone on hold for 10 minutes. With corporate trying to get through to them just for them not to answer to corporate either. I bought this brand new car to be reliable and dependable all I’m trying to do is trying to get it serviced and get this problem with my engine fixed. It’s awfully inconvenient trying to reschedule two special-needs children’s doctors appointments because you don’t have a car not everybody has the money to sit here and get a loaner for weeks at a time Jeep’s only going to cover for 10 days of a rental Once again, the car is been sitting there six days we’re almost out of time we were told by a tech when we went up there that we’re on the loner list but honestly, I don’t have faith in that at this point in the car’s virtually stuck there because it won’t start and we can’t drive it somewhere else. More

Between Jermaine, Lafeyell and George they made my experience amazing. I dropped my vehicle off 02/27 had full communication between all three until I picked it up on 03/01. I dropped it off again thi experience amazing. I dropped my vehicle off 02/27 had full communication between all three until I picked it up on 03/01. I dropped it off again this morning 03/13 because they were able to fit me in once again. They’re fast, communication is great, and I trust all of George’s work + his recommendations. THANK YOU to Lafeyell, Jermaine and George. More