Southern Chrysler Dodge Jeep Ram Newport News - Service Center

Bad experience I bought a used Ford truck and within the month the motor broke. They asked me to take it to Bowditch Ford for the diagnostic and was told two cylinde I bought a used Ford truck and within the month the motor broke. They asked me to take it to Bowditch Ford for the diagnostic and was told two cylinders weren't working by Bowditch .They took the heads off and sent to the machine shop and it was determined a valve was broke. There was metal in the engine and they recommended a new engine. The extended warranty company AUL stated it was carbon build up and they wouldn't cover it ?! Go figure. Imagine that. The warranty company knows more than the machine shop. Fell back on POMOCO. The first engine sent to Bowditch was sent back because it wasn't secured in the back of the delivery truck and was damaged. Next call I get from Bowditch is the truck is ready. The repair sheet states replaced engine with junkyard motor provided by third party.They replaced oil pan,oil cooler, fuel rails two plugs and coils. POMOCO never called me in the whole 81 days! Never asked if I needed a car or offered to help with the payments I was making on the vehicle. I spoke with the used car sales manager and head service manager at the same time and told them how disappointed I was with the dealership.Guess what? I still haven't been contacted by anyone. When I said I don't know if I can keep the truck with with this junkyard motor in it, they suggested drive it a couple of weeks then maybe come in and see the sale man if I wanted to trade it in. Ok thanks for all your help. I'm thinking the five star rating I gave you on the sales experience was a mistake. I would like to give kudos to Bowditch Ford for keeping me informed though. Straight shooters More

Traded 2013 Chrysler Town/Country for 2015 Ford F-150 I had a terrible experience with Priority Chevrolet of NN last year and quite frankly didn't think to much of car salesmen. That changed today with a I had a terrible experience with Priority Chevrolet of NN last year and quite frankly didn't think to much of car salesmen. That changed today with a great experience with Mark Greenauer and Jeff Pelfrey at POMOCO of NN. Mark had a no pressure sales approach and was honest and transparent with the whole process. When something needed to be done, he explained it before hand and afterwards and was open to suggestions or counter offers. He made sure the truck I bought was exactly what I wanted and everything on it met my approval. He assured me on the vehicle inspection/operation, that anything not working would be fixed, repaired or replaced. Jeff was also honest and up front about everything during the finance procedure and never pushed anything on me.Any extra warranties or packages were explained without being pressured, and the decision left up to me.If you felt like it would be something you wanted down the road, then that was okay also.I would highly recommend POMOCO of NN to anyone interested in getting an honest and transparent deal without the pressure.l More

excellent service The car still starts!! But the Denbigh Blvd bridge rings the chime at 40 mph. The car runs fine. But it takes to warm up around 3 minutes. The car still starts!! But the Denbigh Blvd bridge rings the chime at 40 mph. The car runs fine. But it takes to warm up around 3 minutes. More

excellent customer service! Rosean is great to work with! Customer service is excellent! Always follows up to make sure I was happy with the service! I never have to wait very lo Rosean is great to work with! Customer service is excellent! Always follows up to make sure I was happy with the service! I never have to wait very long to get my vehicles back! More

Professional, customer oriented & go the extra mile! All those I interacted with are true POMOCO Professionals in the truest sense of the word... fro the moment I walked in the dealership until I left I All those I interacted with are true POMOCO Professionals in the truest sense of the word... fro the moment I walked in the dealership until I left I felt like I was the only customer ther ... what a breathe of freshair ... Thank You! More

Excellent customer service Got me in and out in a good amount of time and very helpful. Appreciate there care with my car and provided a special for my next two oil changes. L Got me in and out in a good amount of time and very helpful. Appreciate there care with my car and provided a special for my next two oil changes. Look forward to my next visit. Thanks for your professionalism. More

Always treated well when I get service at pomoco Great service fast and friendly reminded of survey by John Spatz surveys are great but should have more than a 2 day window opportunity for reply... Great service fast and friendly reminded of survey by John Spatz surveys are great but should have more than a 2 day window opportunity for reply... More

Great to work with Your Service Dept at Pomoco at Jefferson Avenue has helped me on short notice and when I am in a pinch I care for my 96 yo daddy’ in Williamsburg so Your Service Dept at Pomoco at Jefferson Avenue has helped me on short notice and when I am in a pinch I care for my 96 yo daddy’ in Williamsburg so I am there the bulk of most days. Have had some issues with the car and /or timely inspections They have always been able to work me in Must run now again to daddy’s to care for wounds after a recent fall More

Great Professional Service I bought my Jeep Grand Cherokee from this dealership two years ago, and everything from the salesman Angelo to the lady at the front desk, to the peop I bought my Jeep Grand Cherokee from this dealership two years ago, and everything from the salesman Angelo to the lady at the front desk, to the people in the service department, to the ladies who accept payments—all friendly, professional, and easy to deal with. More

Listens to me! He listens to me and always helps whenever he can. I have never been disappointed by the service. Thanks, it’s hard to find someone like RpSean! He listens to me and always helps whenever he can. I have never been disappointed by the service. Thanks, it’s hard to find someone like RpSean! More