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Southern Chrysler Dodge Jeep Ram Newport News - Service Center
Newport News, VA
87 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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87 Reviews of Southern Chrysler Dodge Jeep Ram Newport News - Service Center
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March 21, 2020
Dishonest The Service Department at Pomoco Chrysler is dishonest, incompetent, and borderline fraudulent. Between trying to charge increased prices for services The Service Department at Pomoco Chrysler is dishonest, incompetent, and borderline fraudulent. Between trying to charge increased prices for services they quoted to charging me for parts that were covered under warranty, I will never be returning. I brought my car in for two issues. One that could not be replicated, nor have I had another issue with and the other that turned out to be a blend air actuator. Two codes were pulled, but neither were serious and did not affect the vehicle performance. While there, I also got an oil change and was quoted $80 over the phone. When I received the bill, it was $110 for the oil change. While the price was adjusted overall, I am very certain this was intentional as the service representative, Jeff, was reading prices for other services at the time. It did not appear he was going from memory or did not have access to the price. After receiving my car, a dash light started blinking. I brought the car back to have the code pulled. A third code was pulled that had to do with the AC system. Jeff was very insistent that the Service Department was at not fault. However, we both agreed that this code was not present before. My belief that fell on deaf ears was during the diagnostic of my first issue, the part was broken. Pomoco would not take responsibility that it was indeed their fault. For whatever reason, my service representative was change to Amanda. To fix my AC system, she first quoted $1100 before looking into my warranty. After warranty, she then quoted about $180 which including the deductible and parts that were supposedly not covered by my warranty. However, my warranty indicates I only pay $100 for repairs including parts. After speaking to Mopar, it became clear that Pomoco was trying to have both my warranty and myself pay for parts, effectively double dipping and being paid twice for the same item. I was then told I had to pay for a diagnostic test which would be two payments of about $70. This fee is tacked on to the final payment if you decide not to get the repairs done at Pomoco. I was. After contesting this, I was then transferred to Bobby, the supervisor. After speaking with him, he claims to have called my warranty provider in order to get the two diagnostic tests waived and the $80 part waived (even though my warranty already covered it). My ending payment was what it should have been $100. I had to wait four days for the part to come in for the repairs to be completed. No phone call was given to me when the parts were delivered. I found out the parts were delivered when I called back after more than four days had passed. While not rude, Amanda was unfriendly and frankly stand-offish when I finally dropped my car off for the repairs and seemed to be totally unaware of the reason I was dropping the car off, the parts needed, and how much it was going to cost. Pomoco kept the car for two days as another part had to be ordered which it already should have been ordered when I brought it in the second time. Generally speaking, throughout my visits the service representatives and even supervisor would not return phone calls and during physical visits it seemed as I was inconveniencing them all by being there. Overall, my interaction with Pomoco of Newport News and previous interactions with their fellow dealership in Hampton have jaded my hope that they can provide good, honest service. Furthermore, if Chrysler is comfortable having dealerships such as Pomoco servicing and selling their product, I will choose a different car brand in the future. More
by Richard H.
Employees Worked With
Bobby Bowen, Jeff Anton
December 24, 2019
Knowledgible, friendly & professional. I have a 1995 & 2010 Jeep Grand Cherokee. Both cars have been equally maintained in perfect operating condition due to the knowledge and professional I have a 1995 & 2010 Jeep Grand Cherokee. Both cars have been equally maintained in perfect operating condition due to the knowledge and professional service provided by Jeff Anton and his service team. There will be no other dealership to provide service and/or sales in my families future than POMOCO Jeep. Thanks for many years of worry free & safe driving. More
by jpgreg2
Employees Worked With
Jeff Anton
December 23, 2019
Excellent Engine light on again so stopped by to see if they could evaluate how urgent is was. Immediately came out and assessed with the computer and as luck Engine light on again so stopped by to see if they could evaluate how urgent is was. Immediately came out and assessed with the computer and as luck would have it a technician was standing there as well and explained some technical things. Not sure name of person that helped me, but is was the blue team on Thursday dec 19th. Jean Eddy More
by jeanandbrewer
Employees Worked With
Don't know
December 22, 2019
Terrible customer service. Service Manager Bobby Bowen is one of the worst people I’ve ever dealt with. Forced to use a Service I didn’t want. Copied email asking General Manager for help...nothing. Do is one of the worst people I’ve ever dealt with. Forced to use a Service I didn’t want. Copied email asking General Manager for help...nothing. Do not go to this dealership. More
by Nathanniccum
Employees Worked With
Bobby Bowen, Melissa Taylor
December 22, 2019
I get the "Starr" treatment.. I get the Rick "Starr" treatment every time I bring my Dodge Ram in for service. Rosean and Bobby make it happen as well. Great group to work with. I get the Rick "Starr" treatment every time I bring my Dodge Ram in for service. Rosean and Bobby make it happen as well. Great group to work with. More
by rob.fallon
Employees Worked With
Bobby Bowen, RoSean Kemp, Rick Starr
December 22, 2019
Outstanding I have dealt with Pomoco Services for over 20 years. The outstanding service, personal attention and professional service has been nothing but outstan I have dealt with Pomoco Services for over 20 years. The outstanding service, personal attention and professional service has been nothing but outstanding. I would recommend to any one , take your vehicle there for any type of service. More
by leonard.cole.9
Employees Worked With
Dave Lawson, Bobby Bowen, Jim Hassell, Kevin Steele, Angelo Argyropoulos, Evan Lewis, RoSean Kemp, Jeff Anton, Rick Gallaer, Leroy Jackson
December 22, 2019
Outstanding Experience Rick Starr, the Gold Team, Jeff Anton and John Spatz have provided an outstanding, accurate, and rapid experience -- a satisfied customer for over 35 Rick Starr, the Gold Team, Jeff Anton and John Spatz have provided an outstanding, accurate, and rapid experience -- a satisfied customer for over 35 years!! More
by dan.roper
Employees Worked With
John Spatz, Jeff Anton, Rick Starr
September 06, 2019
Bad experience I bought a used Ford truck and within the month the motor broke. They asked me to take it to Bowditch Ford for the diagnostic and was told two cylinde I bought a used Ford truck and within the month the motor broke. They asked me to take it to Bowditch Ford for the diagnostic and was told two cylinders weren't working by Bowditch .They took the heads off and sent to the machine shop and it was determined a valve was broke. There was metal in the engine and they recommended a new engine. The extended warranty company AUL stated it was carbon build up and they wouldn't cover it ?! Go figure. Imagine that. The warranty company knows more than the machine shop. Fell back on POMOCO. The first engine sent to Bowditch was sent back because it wasn't secured in the back of the delivery truck and was damaged. Next call I get from Bowditch is the truck is ready. The repair sheet states replaced engine with junkyard motor provided by third party.They replaced oil pan,oil cooler, fuel rails two plugs and coils. POMOCO never called me in the whole 81 days! Never asked if I needed a car or offered to help with the payments I was making on the vehicle. I spoke with the used car sales manager and head service manager at the same time and told them how disappointed I was with the dealership.Guess what? I still haven't been contacted by anyone. When I said I don't know if I can keep the truck with with this junkyard motor in it, they suggested drive it a couple of weeks then maybe come in and see the sale man if I wanted to trade it in. Ok thanks for all your help. I'm thinking the five star rating I gave you on the sales experience was a mistake. I would like to give kudos to Bowditch Ford for keeping me informed though. Straight shooters More
by Ruckus
Employees Worked With
unk
May 18, 2019
Traded 2013 Chrysler Town/Country for 2015 Ford F-150 I had a terrible experience with Priority Chevrolet of NN last year and quite frankly didn't think to much of car salesmen. That changed today with a I had a terrible experience with Priority Chevrolet of NN last year and quite frankly didn't think to much of car salesmen. That changed today with a great experience with Mark Greenauer and Jeff Pelfrey at POMOCO of NN. Mark had a no pressure sales approach and was honest and transparent with the whole process. When something needed to be done, he explained it before hand and afterwards and was open to suggestions or counter offers. He made sure the truck I bought was exactly what I wanted and everything on it met my approval. He assured me on the vehicle inspection/operation, that anything not working would be fixed, repaired or replaced. Jeff was also honest and up front about everything during the finance procedure and never pushed anything on me.Any extra warranties or packages were explained without being pressured, and the decision left up to me.If you felt like it would be something you wanted down the road, then that was okay also.I would highly recommend POMOCO of NN to anyone interested in getting an honest and transparent deal without the pressure.l More
by Ruckus
Employees Worked With
Jeff Pelfrey, Mark Greenhauer
April 07, 2019
excellent service The car still starts!! But the Denbigh Blvd bridge rings the chime at 40 mph. The car runs fine. But it takes to warm up around 3 minutes. The car still starts!! But the Denbigh Blvd bridge rings the chime at 40 mph. The car runs fine. But it takes to warm up around 3 minutes. More
by willismumford
Employees Worked With
RoSean Kemp
