Southern Chrysler Dodge Jeep Ram Newport News - Service Center

I brung my car in for a simple oil Change. They let me leave the lot without my cold air intake properly installed back on. They took the time to record a video to claim it was like that, but They let me leave the lot without my cold air intake properly installed back on. They took the time to record a video to claim it was like that, but didn't take the time to bring it to my attention. Poor customer service, don't care attitudes. More

thank you for fast speedy service. I will be back but I could use some coupons. To bring the price down. I will be back but I could use some coupons. To bring the price down. More

I engaged the service department for an oil change and state inspection. The costly recommended services in no way contributed to my state inspection. My vehicle failed inspection without a clear explanat state inspection. The costly recommended services in no way contributed to my state inspection. My vehicle failed inspection without a clear explanation. The reason listed was not consistent in the paperwork. Needless to say, this dealership has lost my trust. I own both a Jeep and a Dodge and have been loyal to the brand for years. However, I will not, nor can I recommend this dealership to friends and family. More

Service always does a quality service on my Jeep Gladiator , I trust their workmanship and their waiting guest room is awesome! Gladiator , I trust their workmanship and their waiting guest room is awesome! More

A person answered the phone and I was able to make an appointment. I dropped my auto off the night before and got it back by 3 pm the next day. I was able to talk to the mechanic and get all questions an appointment. I dropped my auto off the night before and got it back by 3 pm the next day. I was able to talk to the mechanic and get all questions answered. More

Service writer was very professional and informative. Vehicle was in and out in a timely manner Vehicle was in and out in a timely manner More

always fast and courteous I have been a customer here since 1997 would definitely recommend since 1997 would definitely recommend More

Great service, I was pleased with this location. Thank you for helping me with my car. Thank you for helping me with my car. More

Professional, clean and had part I needed. Quick turnaround. Friendly staff. A bit pricier but they got me in right away. Quick turnaround. Friendly staff. A bit pricier but they got me in right away. More

So happy that Jermaine is back ! !! This dealership had some very bad customer service issues . I had been trying since July 2024 to get a piece replaced on my jeep . I called Friday !! This dealership had some very bad customer service issues . I had been trying since July 2024 to get a piece replaced on my jeep . I called Friday morning spoke to the service manager and within 30 minutes i was at the dealership getting my oil changed and the piece replaced . Thank you Jermaine !!! Amazing customer service !! More