Southern Chrysler Dodge Jeep Ram Newport News - Service Center

New car purchase and wanted to have Jeep look over our Cherokee to ensure we had a great vehicle! Lafeyell and team were very thorough and knowledgeable to ensure we knew about our vehicle. He even provid Cherokee to ensure we had a great vehicle! Lafeyell and team were very thorough and knowledgeable to ensure we knew about our vehicle. He even provided pictures and videos so we aware of any current issues to watch out for. He even assisted to see if the car warranty would cover repairs through our purchase company. More

Jermaine is the service representative I worked with. Very professional and talked me right through the process of what was wrong with my Ram. Very great with the customers. Very professional and talked me right through the process of what was wrong with my Ram. Very great with the customers. More

Good service good customer care and a pleasant experience. Got in early and was able to get out in a timely manner experience. Got in early and was able to get out in a timely manner More

Great service and multi point inspection revealed marginal tire tread and marginal brake wear. I’ll definitely be back! marginal tire tread and marginal brake wear. I’ll definitely be back! More

Excellent service, short wait and great price Lafayette was the service advisor and did an excellent job getting me in and out and providing updates along the way was the service advisor and did an excellent job getting me in and out and providing updates along the way More

Very easy to set up appointment, quick, fast, and no hassle. Vehicle was completed ahead of scheduled time. hassle. Vehicle was completed ahead of scheduled time. More

Quick work made of my repair. Actually cheaper than one of the other dealerships I had requested the work from! Actually cheaper than one of the other dealerships I had requested the work from! More

Toke my 2010 Wrangler in because of a knocking noise it was making. Service Techs did a diagnostic test and turned out to be the lifter's. The Tech who replaced the lifter's ended putting them in not oiled was making. Service Techs did a diagnostic test and turned out to be the lifter's. The Tech who replaced the lifter's ended putting them in not oiled up. My motor was blown because of that. The manager of the service department tried to say my Jeep came in like that. The Jeep has been there over a month and you now want to say the motor has been blown all along. Don't think so. This past month there has been little to no commutation. Every time we get told our car will be ready the day comes and goes and no word. We have to reach out just to be told it will be another week. Can not get ahold of the General Manger or Service manager. Every time we call all they want to do is try and put me in a new car! I will not buy a car from this place. Save your money and your time. More

It was a nightmare to get an appointment, then the service department claimed several faults on inspection, at least two of which where false. They said my battery was bad and needed to be replaced (I service department claimed several faults on inspection, at least two of which where false. They said my battery was bad and needed to be replaced (I had it tested and it is fine) and they said my left taillight is out when it isn’t! I will NEVER take a vehicle to get serviced here again and I believe this dealership deliberately tries to charge customers for work that doesn’t need to be done. More

The folks treated me great as usual. Out the door pretty quick. Very personable. Glad I bought my truck there Out the door pretty quick. Very personable. Glad I bought my truck there More