Southern Chrysler Dodge Jeep Ram Newport News - Service Center

Service I requested and was charged for was not performed. I asked for a tire rotation and balance. My tires were rotated, but the full size spare that was rotated to the back drivers side was not performed. I asked for a tire rotation and balance. My tires were rotated, but the full size spare that was rotated to the back drivers side was not full with air. How can a rotation service be done without that being seen? I drove of the lot with out noticing that all tires were at 41 and the tire that had never been used before the rotation was at 28. More

My oil change was fine. The three hour wait time for an appointment big problem. The three hour wait time for an appointment big problem. More

Love that it's close by and good mechanics Reason prices It's easy to drop off and go home It's easy to drop off and go home More

Great experience and love that diesel service is separate from gas’s service center ! In and out in no time!!! from gas’s service center ! In and out in no time!!! More

Everybody was professional. Everyone took care of the situation tanika and I think his name was not Calvin but I don't remember Corbin or Calvin or something like that. They hel Everyone took care of the situation tanika and I think his name was not Calvin but I don't remember Corbin or Calvin or something like that. They helped me out when they first came in and the driver Corey I remembered him. He was great. He dropped me off and he picked me up. So all is good. All is well thank you More

I like the Service of the southern jeep,ram the technician is very knowledgeable and courteous,. technician is very knowledgeable and courteous,. More

Speedy service…would have been nice to have a vacuum after spending $1790.00. Very friendly. Good experience after spending $1790.00. Very friendly. Good experience More

They fix the problem, but there were some nuts that were left loose that I had to tighten left loose that I had to tighten More

Jermaine at the service desk was great! Also, the mechanic Tee! I thank them both for their excellent customer service! Also, the mechanic Tee! I thank them both for their excellent customer service! More

Initially worked with Ms. Feaster who assisted in ordering the hardtop and wiring harness. It came in ahead of schedule so we brought my jeep in for a hard top and wiring harn Feaster who assisted in ordering the hardtop and wiring harness. It came in ahead of schedule so we brought my jeep in for a hard top and wiring harness install on Wednesday May 28, 2025 we arrived at 0800 for a 0915. Ms Feaster told me she would call me when it was ready. We were hoping to pick it up later that afternoon. No call, no update. Thursday no call no update Friday no call no update Saturday no call no update Monday I received a v/m from Cleon letting me know the wiring harness didn't come in and that there would be additional charges. He also asked if I wanted them to throw the canvas top and frame away! I immediately called him to let him know that the wiring harness was to come from their parts department and that I had already paid for it. I also told him to fold the top up neatly and put it in the back of the jeep.....do not throw anything away! He called me back and confirmed that the wiring harness was paid for and would be there first thing the next morning Tuesday no call no update I finally called on Tuesday and spoke with Ms Feaster who told me that Felix was working on the top and would be finishing up on the harness. Most likely it would be tomorrow (Wednesday the 4th) that she would call me. So on Wednesday afternoon about 3:30 Ms Feaster called to tell me the jeep was ready for pick up. What took so long? Why didn't they get to my jeep at my appointment time? Why didn't they call and update me? I have more to say but this text is quite lengthy already More