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Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center
Chesapeake, VA
2,253 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,253 Reviews of Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center
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Verified Customer
September 25, 2023
This dealership was friendly professional clean service was excellent they made me feel valued I'm pleased that I chose Southern Chrysler Jeep for my purchase was excellent they made me feel valued I'm pleased that I chose Southern Chrysler Jeep for my purchase More
by dlwaters4
Employees Worked With
Other Employees :
Cheryl Cornell
September 21, 2023
Customer service could use a little work on friendliness. Attitude shown towards customer when told you need additional services that are declined wasn't impressive - I can change my own air filters and not Attitude shown towards customer when told you need additional services that are declined wasn't impressive - I can change my own air filters and not pay the overcharged fees. Service didn't change out my oil change sticker or reset my computer and yesterday I got a reminder on dashboard to change oil soon - I was already changed or was it - seriously makes me wonder now!!!! I shouldn't feel like I have to personally watch to see if they change the oil or for that matter were those really my air filters or just decoys they use to upcharge a service?!?! Not impressed with this visit at all More
by elizabethsellsrva
Employees Worked With
Not filling out sales/admin/mgnt
September 21, 2023
Came in for oil change returned to Hispanic music blaring and a different rear tire and a different rear tire More
by calvinives717
Employees Worked With
September 19, 2023
I realized the night before my inspection was due that I only had the following morning to accomplish the task. My customer service rep Paul was able to make it happen efficiently and timely. only had the following morning to accomplish the task. My customer service rep Paul was able to make it happen efficiently and timely. More
by ggkiskinis
Employees Worked With
Paul McManuels
September 19, 2023
Service center could improve returning calls and answering phone. Work is excellent however. And they could pull car up when you pick it up. answering phone. Work is excellent however. And they could pull car up when you pick it up. More
by LDAVIES
Employees Worked With
Emily in service department
September 19, 2023
Made appt for two issues and specifically described both. Was told to go to the wrong location when the appt was confirmed. Then was told they didn't have enough workers to look at both issues and I would ha Was told to go to the wrong location when the appt was confirmed. Then was told they didn't have enough workers to look at both issues and I would have to come back. Brake noise was dismissed as something all cars have despite there being a TSB for similar years. Had my vehicle most of the day and never called or texted when they were done, but they claimed they did. One issue (warranty work) was done well. More
by mcauliffe.eamonn
Employees Worked With
Service dept
September 18, 2023
Very polite ,knowledgeable friendly people. .let's you know when have a recall all in all very good service.. .let's you know when have a recall all in all very good service.. More
by marywest176
September 16, 2023
You guys where great customer service was excellent very helpful you guys are the best helpful you guys are the best More
by jason112758
Employees Worked With
