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Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

Chesapeake, VA

4.4
2,514 Reviews

2,514 Reviews of Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

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April 04, 2024

Kept truck for approx 4 months , didn’t keep me updated got truck back and experienced same problem within two hours More

by jack.lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Emily
Apr 05, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

We value and appreciate your business, Jack. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

April 02, 2024

Paul was my service advisor and was spot on getting my appointment in a timely manner. He was also very knowledgeable in assisting with extended service contact. Jamie diagnosis discovered my vehicle prob More

by GARLANDCOOPER
Recommend Dealer
Yes
Employees Worked With
Paul and Jamie
Apr 04, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

March 29, 2024

Great Customer Service the girl I worked with was very professional did her job ask if I need anything else AND called me and let me know when my car was done and was ready for pick up and when I got to t More

by Steve1
Recommend Dealer
Yes
Apr 04, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

March 29, 2024

Best ever perfect jeep Salesman was the best Jeep is the best car ever Salesman was very professional More

by sylvester4444
Recommend Dealer
Yes
Apr 04, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

March 29, 2024

Major concern not fixed after having car 2 days. I was told the wrong parts were received twice. My appointment was made 1 month in advance. I was disappointed that this issue was not related to me u More

by twinky1959
Recommend Dealer
Yes
Employees Worked With
Barbara
Apr 04, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepgreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 28, 2024

Fast, easy oil change and multi point inspection. They inform you of any needed maintenance, but don't pressure you. More

by SHEENA757
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Mar 28, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

March 25, 2024

Great customer service True professionals who know how to treat customers I would recommend this dealership to my friends More

by Dominic Gray
Recommend Dealer
Yes
Employees Worked With
Laura
Mar 26, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

March 24, 2024

The express lanes sign states that I may get certain services done but this is not the case when I came. They sent me back with out honor the express lane policy. It written on a big sign at the service More

by BD Knowles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t see her name
Mar 26, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

"BD Knowles" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepgreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 23, 2024

Always professional courteous and gives me knowledgeable information about my vehicle anytime I go always a pleasure More

by JONESERYKA
Recommend Dealer
Yes
Employees Worked With
Paul
Jul 03, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

March 20, 2024

They always take good care of me and my truck and give me options on work to be done they have never done me wrong More

by dshirley3
Recommend Dealer
Yes
Employees Worked With
Barbra
Jul 03, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

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