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Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

Chesapeake, VA

4.3
2,412 Reviews
Call Service Center (757) 424-4600

2,412 Reviews of Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

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February 11, 2024

Serious lack of two way communication. Serious lack of two way communication, no one answers the phones, no one responds to phone messages. More

by billharrell1
Recommend Dealer
No
Employees Worked With
Alex Murphy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Murphy
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Feb 13, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for bringing this to our attention, Bill. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

February 11, 2024

Great customer service. Not a long wait time as I was quoted. This dealership gets you in & out with no hassle More

by cssimons44
Recommend Dealer
Yes
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Feb 13, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

February 11, 2024

good and fast The service was good and fast, they don't make any issue just to replace parts More

by skin_acdc
Recommend Dealer
Yes
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Feb 13, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

February 11, 2024

Was quick and great customer service. Everyone was very nice and helpful. Nice lobby area! More

by Tmovingon15
Recommend Dealer
Yes
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Feb 13, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

February 11, 2024

The service manager was great. Kept me inthe loop on all findings. Service was done well. Pickup was easy. More

by Rossqi
Recommend Dealer
Yes
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Feb 13, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

February 10, 2024

A few sentences wouldn't even start with all the issues Had my car for a month. Lack of communication Was hung up on. More

by candylady_6
Recommend Dealer
No
Employees Worked With
Emily. Also Joe, Gen manager
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Feb 13, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

"Candylady_6" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepgreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

February 10, 2024

Easy to work with, great communication, great experience Very happy with my experience Will return More

by Billyd3989
Recommend Dealer
Yes
Employees Worked With
Emmalee
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Feb 13, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

February 10, 2024

Prompt, professional, knowledgeable and always willing to help me Prompt, professional, knowledgeable and always willing to help me More

by Matthew.c.rivera
Recommend Dealer
Yes
Employees Worked With
Barbra! The best and I look forward to working with her every time I go to Southern
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Feb 13, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

February 10, 2024

Went for my state inspection, got charged for it despite having lifetime state inspections on my car, called the service department and didn't get a follow up call or a voicemail More

by carolinekjarvis
Recommend Dealer
No
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Feb 13, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

We value and appreciate your business, Caroline. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

February 10, 2024

I told her I was told to see the cashier, she glared at me and said 'yourname'? And then rolled her eyes, as if I should have known that was the information she needed to find my car. I dont work there and More

by jemory54
Recommend Dealer
No
Employees Worked With
The cashier in service department
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Feb 13, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

"Jemory54" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepgreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

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