Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

Well , where should I start . I had my Dodge Ram towed to the dealership because it would not start , even after AAA put a new battery . That was on Monday morning . I waited and I had my Dodge Ram towed to the dealership because it would not start , even after AAA put a new battery . That was on Monday morning . I waited and waited and waited to be called . Tuesday passed and still no call . I did call the dealership and left a voicemail , cause no one would answer the phone . Still no call back . Wednesday morning , I called and spoke to the service manager . He got the ball rolling cause I got two calls back asking me how they could help . I explained the situation and finally after 3 days of waiting , Chris called me back and told me they had checked my truck and found that it indeed needed a new battery . He quoted me a price of a little over $400 for the battery . I know you have to make a profit , but really $400 for a battery . I agreed to the quote , had very little choice at this point . Waited another day to be called to let me know that my truck was ready . I finally called and got Chris on the phone . He told me the truck was ready and he had been trying to call me . I explained that even if I had not been home , which I was , I had an answering machine and there was no message on it from him . Finally on Friday , I picked up my truck and paid the bill . Let it be known , that I was NOT a happy camper over the entire ordeal . Only good part about the entire ordeal was that the cashier was very nice and gave me a senior discount . I have had issues with this dealership in the past , but since I bought the truck there , I have used them for my service . Guess , I might have to rethink that . Thanks for reading this . I hope that it leads to better service for your customers . Martin Nicely More

Originally made an appointment for September 11th at 7:45am called through out the day and was getting no response , called a few days after and didn’t hear anything until Thursday . Agreed to get the p 7:45am called through out the day and was getting no response , called a few days after and didn’t hear anything until Thursday . Agreed to get the problem fixed , but wasn’t able to get my vehicle due to me having to get a procedure done and that was explained , so when I was able to get my car after paying $545.00 my car wouldn’t start . I was told it was because of my battery and it wasn’t my battery wasn’t even a month old and then I was told , it was because my car was sitting for two weeks when that shouldn’t have been the case my car literally got fixed! So in all reality after paying that , my car wasn’t really fixed until after paying the amount I paid and then my car got fixed . My front light was also damaged and I reached out to the tow company and was advised my light didn’t look like that in their care when my car was getting towed to southern . I’ve asked southern about it and no explanation only we can take a look at it More

Mr. Chris B, Kevin J, and the Sales department has been an amazing guide when assisting with my car helping me do what needs to be done. an amazing guide when assisting with my car helping me do what needs to be done. More

Paul was great getting my parts and taking care of me. Thank you really 15 words Thank you really 15 words More

Barbara is the best and always friendly. She gets my Durango in quickly to get fixed. She gets my Durango in quickly to get fixed. More

no comments ,due to limited/short interaction. Service only took about, three hours from drop off to pickup. The cost was very reasonable. Service only took about, three hours from drop off to pickup. The cost was very reasonable. More

Did a very good job and taking care of my vehicle in a timely manner timely manner More

Dealership was very professional, dealership was very thorough, my experience was completely satisfying and complete thorough, my experience was completely satisfying and complete More

My family has trusted Southern for many years and have purchased several vehicles from them as well. Everyone is very nice and helpful. purchased several vehicles from them as well. Everyone is very nice and helpful. More