Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

Great customer Care Service Great customer care service from Paul McManuels during my last visit for a small oil leak. Other issues found that were taken care of in a warm and Great customer care service from Paul McManuels during my last visit for a small oil leak. Other issues found that were taken care of in a warm and professional manner. Paul is a great asset to the Southern Chrysler Team and a person who knows what customer care is all about. Way to go Paul!. More

finally technicians who can repair a vehicle after having carolina chrysler in elizabeth city nc.ruined the steering on my wifes 2013 chry 200, i took the car to southern chrysler in chesapeake v after having carolina chrysler in elizabeth city nc.ruined the steering on my wifes 2013 chry 200, i took the car to southern chrysler in chesapeake va. bill newell and his technician david immediately diagnosed the steering problem (bad steering rack the carolina chrysler ruined) and immediately took the car in for repairs because they said it was unsafe to drive and affected the proper repair of the vehicle. i really appreciate their concern and prompt action and recommend anyone to seek southern chrysler out for car service. More

Great Service! Have bought several Jeeps over the years from this dealership. Sales and service personnel always courteous and helpful. Selection of inventory was al Have bought several Jeeps over the years from this dealership. Sales and service personnel always courteous and helpful. Selection of inventory was always great at time of purchase. The service team is great to work with and keep you update on status of repair. More

Annual FREE inspection I took my 2001 Sebring in to get an oil change and annual inspection in August. They passed everything but the windshield. They said that I needed a I took my 2001 Sebring in to get an oil change and annual inspection in August. They passed everything but the windshield. They said that I needed a new one. t I had to get out of the car to find it - it was about an inch and a half in the left hand driver's seat. I had this repaired with a silicone caulk over three years ago by a windshield company and Chrysler passed my car for two years before this year. I couldn't even see it while in the driver's seat, if the crack had spread across and hampered my vision I would have replaced it. I went to 3 inspection stations and they ALL said that it should never failed inspection!!! I am still sporting my rejection sticker. More

In for oil change - out with favorite jeep ever! Pat Callahan is awesome! Husband took our 3rd jeep for an oil change and we got the best deal ever out of the 3 jeeps we have bought at this dealersh Pat Callahan is awesome! Husband took our 3rd jeep for an oil change and we got the best deal ever out of the 3 jeeps we have bought at this dealership over the last 10 years. We were due. I had 100K miles on my jeep. We currently have 3 jeeps and couldn't be happier. Our previous salesman left the area. EXTREMELY happy with Pat!!!!#### More

They didan awesome job on my Durango! I will be coming back again for the next oil change, and when i buy my next jeep. back again for the next oil change, and when i buy my next jeep. More

Horrible service center. They told me i had a manifold exhaust leak when I got a $65 diagnostic check. My husband told me to go in and see what they say and then he could fix it. When I drove up they tol exhaust leak when I got a $65 diagnostic check. My husband told me to go in and see what they say and then he could fix it. When I drove up they told me it sounded like an exhaust leak and I told them no it did not. I have had multiple exhaust leaks and this did not sound like one. They indicated that I had an exhaust manifold leak and indicated it would be over $1,500 to fix it. My husband took off the exhaust manifold and searched for a leak. None found. After reading multiple chat forums, he then dropped the oil pan and found broken pieces of a piston. Turns out it was the engine. The dealership did not run any type of diagnostic check AT ALL!!! I wasted my money. I wrote multiple letters to the dealership letting them know that their service department needed to be retrained and that they performed below par. I received no response. Maybe buying a car there would be o.k., but do not take your vehicle to be serviced there. I was thoroughly disappointed by their performance and do not recommend taking any vehicle to be serviced by them. I hope this helps others out there. More

Worst experience ever. They say they give you free oil changes for life. Every time I go in to get my "free" oil change, they list a number of problems that must get fixed immediately. Today I came in for changes for life. Every time I go in to get my "free" oil change, they list a number of problems that must get fixed immediately. Today I came in for my appointment to get my state inspection, oil change, and tire rotation. It has been 2 hours and I am still waiting on my vehicle! I had to wait about 15 minutes before someone even helped me because A was on the phone with a customer. I'm sorry but my version of customer service says help the customer in front of you first while you put your caller on hold!!! This is ridiculous. Every time I bring my car in, it runs worst after I get it back. More

By far the worst service department I have seen. By far the worst service department I have seen. Years ago, Greenbriar Jeep had good mechanics and good service representatives. Unfortunately, th By far the worst service department I have seen. Years ago, Greenbriar Jeep had good mechanics and good service representatives. Unfortunately, those days are gone. I have a problem with the alarm and it preventing the vehicle from starting. The technician (mechanic) told the service representative that there were too many aftermarket parts to work on the vehicle. I called the service rep and explained that everything was all the same equipment from the factory the same way I purchased it new from Jeep. I was told a senior technician will now help this new technician. After two weeks, nothing was fixed and I was told they would work on it in between other vehicles. Every time I called the service rep, you are sent to email or back to the receptionist. This went on for a hour each time until I get frustrated and hang up. I ask for supervisors and get voicemail. Paging any of these service reps is also a nonstarter since they do not answer pages. They also will not call you back if you leave a message to do so. I finally ask for the personnel at the payment counter in order to get a status on my vehicle. In the morning at 8am, I finally told them to give it an inspection and forget working on it. I tried to get someone again to check if the Jeep was ready. I never could get anybody but the receptionist each time the phone was routed back to her. I gave up and drove to the dealer. After an hour more of waiting, I got my Jeep and left. After getting to the stop light, I noticed that the hood was not latched. I pulled over to find that the technician did not close the hood. If I had started down the interstate, the hood would have flown up probably causing me to wreck. I can’t say anything good about the service I did not receive. I was considering trading in the old Jeep for a new one. Luckily, the service department helped me make the decision to go with anything else that Southern Chrysler Jeep does NOT sell. More

The level of incompetance from the service writer, service technician & the service director was almost uncomprehensible. It took the best part of two days to complete a state inspection in which the service technician & the service director was almost uncomprehensible. It took the best part of two days to complete a state inspection in which the brake system was deemed unpassable after numerous hours of frustration and the installation of a master cylinder (which wasn't the problem) the cause was determined by the customer (me) to be the height adjustment for the brake & accelerator pedals. This was articulated to the service director who mantained that the pedal still went to the floor even though thru obvious measurement was not true, with an excess of 6 inches before the floor ws even realized. The amount of deception and flat out lying was unaccepatble. This dealership needs to reevaluate the individuals they employ and retraining is needed. When a mistake is made honesty is the best cure which this dealership does not abide by apparently. If the ownership of this dealership where aware of the deception and lying that is abundant within the service department they would definately take some type of action. I understand they are going to make a profit, however, to do so with lies and deception is a disgrace to the community in which they make a living. More