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Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center
Chesapeake, VA
2,554 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,554 Reviews of Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center
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September 13, 2018
State Inspection Not did I have a state Inspection done, I also had a passive key entry light on my dashboard. That was taken care of and since it was close to time fo Not did I have a state Inspection done, I also had a passive key entry light on my dashboard. That was taken care of and since it was close to time for an oil change, they did that as well. More
by tammylc6
Verified CustomerEmployees Worked With
September 12, 2018
Service Issue My wrangler was dropped off on a Sunday evening for a Yearly inspection and oil change to be completed, we were the first vehicle in line. On Monday My wrangler was dropped off on a Sunday evening for a Yearly inspection and oil change to be completed, we were the first vehicle in line. On Monday afternoon I received a call about the lock for the wheels, which I told the person where they could find it. I never got a call back that day about my car being ready/completed. When I tried to call to check the status, they were closed. I called on Tuesday morning, and was told that my car was in fact completed on Monday and they did not know why I had not picked it up. WELL because nobody EVER called me to tell me it was ready!!!! I was without my vehicle for an extra day. This is the second time I have had this happen to me, their service advisors are not doing their jobs competently! More
by lmtlovette
Employees Worked With
i have no clue
September 12, 2018
service was prompt I came in for an Oil Change and State Inspection. Upon my arrival I was told that I needed an appointment for the inspection and i replied " When I ca I came in for an Oil Change and State Inspection. Upon my arrival I was told that I needed an appointment for the inspection and i replied " When I called to see if I did I was told by a service rep that I did not need an appointment". I was then told by Mr. Berry that he did have an opening if I could wait. I did and the service was very prompt. I was done before noon. More
by mariefrazier
Employees Worked With
Lamont Berry
September 11, 2018
Routine Maintenance This was the second time I have had Southern complete the maintenance for my 2018 JKU. The first one was with the Norfolk Service department and they This was the second time I have had Southern complete the maintenance for my 2018 JKU. The first one was with the Norfolk Service department and they refused to complete a five tire rotation because "it makes the tires make noise", my wife did not have time to have them correct the request and complete the five tire rotation. The second time I took it to the Chesapeake location, this time, even though it was written on the paperwork, they did not complete the maintenance. I had to point out that they incorrectly performed the maintenance. They told me that they had no bays available to correct the issue for an hour or so, until I said that this was the second time this has happened, then one of the Service Advisors said that he would get it done personally and it would be 15 minutes. The advisor corrected it and apologized for the error. More
by MSB
Employees Worked With
Service Department
September 10, 2018
Very good They called and told me exactly what the problem was and I think he made a honest mistake I called about 3:30 to find the status and he thought he had They called and told me exactly what the problem was and I think he made a honest mistake I called about 3:30 to find the status and he thought he had called me to tell me my vehicle had been ready honest mistake I feel More
by MARKSNAVY
Employees Worked With
Dont remember
September 10, 2018
Quick Oil Change Was in and out of the service department in 30 minutes. The oil filter for my 2012 Subaru Forester was there as promised. The staff was pleasant and Was in and out of the service department in 30 minutes. The oil filter for my 2012 Subaru Forester was there as promised. The staff was pleasant and very helpful...as usual. More
by WTPearson
Employees Worked With
Pat Callahan
September 10, 2018
atrocious I took my new car in for its first oil change and a safety recall. I was told the service should take 2 hours as I was waiting in the lounge. ((I live I took my new car in for its first oil change and a safety recall. I was told the service should take 2 hours as I was waiting in the lounge. ((I live nearly 3 hours from the dealership)) After 3 hours I asked my service advisor how much longer and he said they were completing a radio update, it would be another 20 minutes maximum. Another hour later, the service advisor informs me that I would be getting a rental car; that my radio was destroyed during the update. Needless to say I was distraught but drove home and after multiple calls to the dealership and zero returned calls, my husband gets a call that my car is ready ELEVEN DAYS LATER. More
by 10kmiles
Employees Worked With
Service manager John deuso
September 10, 2018
Service was great and would recommend Paul was good and and answered any concerns that I had. I brought the car in for a recall, and they informed me that it needed an oil & filter change, Paul was good and and answered any concerns that I had. I brought the car in for a recall, and they informed me that it needed an oil & filter change, state inspection and tire rotation. Got it all completed in just over 2 hours. More
by jmerrittva
Employees Worked With
Paul
September 08, 2018
Outstanding customer service. We have been using Southern Chrysler Jeep to purchase our new vehicles. We have had nothing but outstanding service. Our salesman is Eddie Macintosh a We have been using Southern Chrysler Jeep to purchase our new vehicles. We have had nothing but outstanding service. Our salesman is Eddie Macintosh and we highly recommend him in your purchase, of a new or used vehicle. Service department goes out of their way to help. More
by KLUOKKANEN
Employees Worked With
Edward McIntosh
September 07, 2018
REPLACE REARVIEW MIRROR THANKS TO EDDIE MACK, OUR SALES AGENT, HE RECOMMENDED PAUL AS OUR SERVICE REPRESENTATIVE. PAUL HAS BEEN GREAT TO WORK WITH. HE ARRANGED FOR THE WA THANKS TO EDDIE MACK, OUR SALES AGENT, HE RECOMMENDED PAUL AS OUR SERVICE REPRESENTATIVE. PAUL HAS BEEN GREAT TO WORK WITH. HE ARRANGED FOR THE WARRANTY WORK ON THE MIRROR. HE ESTIMATED AN HOUR FOR REPAIR AND FINISHED IT IN 50 MINUTES. More
by SUPERSNIPE76
Employees Worked With
SERVICE AGENT PAUL ., Edward McIntosh
