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Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center
Chesapeake, VA
2,489 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,489 Reviews of Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center
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October 26, 2018
Not impressed Two trips so far and cant get a simple door squeek fixed. First time, guy told me to go to auto zone and buy my own lube. If they put as much effort Two trips so far and cant get a simple door squeek fixed. First time, guy told me to go to auto zone and buy my own lube. If they put as much effort in follow up service as they do in trying to sell those ridiculous protection packages, I might come back. More
by CAMPBELL.VANCE
Verified CustomerEmployees Worked With
October 26, 2018
Paid what I expected and got my vehicle back when I expected Emily made sure my part was ordered and installed in the time frame and price range I was expecting. Kept me informed of options, costs and progress. Emily made sure my part was ordered and installed in the time frame and price range I was expecting. Kept me informed of options, costs and progress. More
by Me&MyRide
Employees Worked With
Emily Gaitie
October 25, 2018
Great My experience was great as normal. Lamont is always very thorough when I get my car serviced. Each time I have pu My experience was great as normal. Lamont is always very thorough when I get my car serviced. Each time I have purchased a vehicle, Kevin has always done an awesome job. More
by Happy customer
October 25, 2018
Excellent service by Emily Gaite I came to get my annual inspection in my car and when I checked in Emily let me know it would be about an hour and a half. I told her that was longer I came to get my annual inspection in my car and when I checked in Emily let me know it would be about an hour and a half. I told her that was longer that I had expected based on the appointment I made online and that I can never get in to utuilize my free oil changes because it takes so long at the dealership to have that completed and I can never reach anyone in the service department. Emily gave me her personal number so that I can contact her directly and schedule my services with her. Furthermore she got my car moved up faster than expected for its inspection and I was done in less than an hour. She was extremely friendly and great to work with! Thanks Emily! More
by CDH
Employees Worked With
Emily Gaite
October 25, 2018
2017 Dodge Journey repair Our Dodge Journey rear heat/AC controls stopped working. Made an appt and before we could drop it off, the car developed an airbag light. Added that Our Dodge Journey rear heat/AC controls stopped working. Made an appt and before we could drop it off, the car developed an airbag light. Added that to the ticket. Used the after hours drop. We were called the next day to let us know parts needed to be ordered. Repairs should be completed the bext day. They arranged a rental car which was very nice. They also repaired/replaced a recall item. With the warranty period ending in s few months, they did a bumper to bumper check and oil change as well. Very pleased with the service we received. More
by BILLCURTISEMAIL
Employees Worked With
Service manager
October 24, 2018
Excellent service personnel who work in the service area. Good experience each time.I've called to make a appointment for oil. Only negative is you can't be seen the same day. who work in the service area. Good experience each time.I've called to make a appointment for oil. Only negative is you can't be seen the same day. More
by CJONES60
Employees Worked With
Larry Askew
October 24, 2018
Professional Everyone there took there time to make sure that everything was correct with my van before I left their premises. The staff and technicians were very Everyone there took there time to make sure that everything was correct with my van before I left their premises. The staff and technicians were very professional and caring. More
by CBEARTRAPP
Employees Worked With
Lamont in service
October 23, 2018
Excellent service center Overall very satisfied with the customer service here. Emily in service is awesome. She ensured I got in a loaner for the day even when their rental d Overall very satisfied with the customer service here. Emily in service is awesome. She ensured I got in a loaner for the day even when their rental department was out of cars. I also was very happy with her communication during the day as that is an area most service departments are terrible at. Definitely recommend! More
by Felix22369
Employees Worked With
Emily Gaite
October 23, 2018
Profanity between a mechanic and Supervisor wearing all blac I brought my vehicle in for a state inspection, and oil change. I was greeted by Emily who was very professional, and took great care of me. While wa I brought my vehicle in for a state inspection, and oil change. I was greeted by Emily who was very professional, and took great care of me. While waiting on my vehicle outside the garage, with my grandson, a mechanic was using profanity, toward his supervisor. He told the mechanic to watch his mouth as they were walking to the other building. The supervisor was dressed in all black, he was a heavy set white man, and I thought this was not the southern hospitality that this dealership was known for. More
by RBILLIPS
Employees Worked With
Emily
October 23, 2018
Came in for an oil change was taken right away service was g Chuck condor 40 minutes to get it all done the only thing that I ask is for them to check the air in the tires and that wasn't done but as far as I kn Chuck condor 40 minutes to get it all done the only thing that I ask is for them to check the air in the tires and that wasn't done but as far as I know the 23-point inspection the rest of it was done. More
by DEBRACOX6
Employees Worked With
Nicholas Lockwood
