Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

My vehicle was towed to Southern Dodge Ram of Greenbrier on July 14th where it was in their possession until 9/11/21 to make repairs after it was stolen. There was constant lack of communication on part of on July 14th where it was in their possession until 9/11/21 to make repairs after it was stolen. There was constant lack of communication on part of the service department. Calls and emails were frequently unanswered. We were advised that during a test drive they noticed the vehicle stopped accelerating & would need to correct this and once done our vehicle would be ready. We picked up the vehicle on 9/11/21 and on the evening of 9/14/21 my teenage son broke down in the middle of a fast food restaurant drive thru when the vehicle failed to accelerate or go in neutral. This is just a portion of the horrendous service we received from this dealership's service department. There should be a call to action for their lack of ability to perform essential job functions and the danger my son was placed in driving an ill-repaired vehicle that resulted in over $2400 being paid to them for service surely not completed competently. More

Excellent service every time I leave my truck for any type of repair or just simple service. Will always use this group.. type of repair or just simple service. Will always use this group.. More

Great to deal with. Service was excellent. Been going there a while for routine service and employees know me by name. there a while for routine service and employees know me by name. More

The dealership was professional and very helpful with getting my Vehicle fixed in timely manner. getting my Vehicle fixed in timely manner. More

Very quick and easy to work with. Timely and efficient. Great communication. We appreciate bringing our vehicle to you Great communication. We appreciate bringing our vehicle to you More

Two weeks for an oil change and inspection on my business van. We asked for a quote for all new tires from our service adviser. No quote. After six. Once mails yo the service manager, he promised to check in van. We asked for a quote for all new tires from our service adviser. No quote. After six. Once mails yo the service manager, he promised to check in my vehicle. Nothing. I emailed the general manager, nothing. We called ahead and asked for our van back since they had it for two weeks. We got there snd no one would go get it. We had to walk all around their lot and found it in the back. They really do not care. More

Very help you can tell they are one of the best everyone has a positive attitude towards then at all time I highly recommend getting a car from southern has a positive attitude towards then at all time I highly recommend getting a car from southern More

Good communication with Barbara. Final bill needed to be corrected but she adjusted it and was able to apply Mil discount. Very appreciative of your efforts. corrected but she adjusted it and was able to apply Mil discount. Very appreciative of your efforts. More

It’s always a pleasure to talk to the helpful service team and staff who are excellent! I’m so happy with my service! Blessings! team and staff who are excellent! I’m so happy with my service! Blessings! More

I always have a great experience at this location. Mr. Nicholas and his team are the best. Friendly and professional. I will continue to be a customer, Me. Nicholas and his team really make your visit a g Nicholas and his team are the best. Friendly and professional. I will continue to be a customer, Me. Nicholas and his team really make your visit a good experience. Thanks Mr. Nicholas. More