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Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

Chesapeake, VA

4.4
2,497 Reviews

2,497 Reviews of Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

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February 14, 2020

Dealership performed an oil change and state inspection with no issues. Franco and I believe it was Paul we’re very courteous and professional. No complaints with this service. More

by Benji31
Recommend Dealer
Yes
Employees Worked With
Franco/Paul in service 5 stars
Feb 16, 2020 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Cameron Shaw, Vice President, cshaw@drivingsouthern.com

February 12, 2020

Every level of the Southern Chrysler dealership is staffed with highly skilled, customer oriented personnel that have provided my family and me with outstanding support over the past 20 years! More

by Van Guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Casisa (Finance Director) and Franko Meyers (Service)
Feb 12, 2020 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, Cameron Shaw, Vice President, cshaw@drivingsouthern.com

February 08, 2020

Terrible service, had my Jeep for over a month due to their mistake with my warranty, meanwhile I have to pay for the rental car. More

by Tomas
Recommend Dealer
No
Employees Worked With
Service dept
Feb 09, 2020 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

We value the opportunity to learn of your experience here at Southern Chrysler Jeep. I would appreciate the opportunity to amend any issues. If you could please contact me at your earliest convenience, I would like to discuss this further with you and attempt to make things right. Sincerely, Cameron Shaw, Vice President, cshaw@drivingsouthern.com

February 01, 2020

First time Jeep buyer and while the Southern Hospitality package is nice, not being able to make an appointment for oil change and tire rotation Is odd, especially when the answer is to use the “express lan More

by arizona212
Recommend Dealer
No
Employees Worked With
No name provided
Feb 02, 2020 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for alerting us to this issue. Our top priority is delivering 100% customer satisfaction and it’s concerning to hear you feel your experience does not reflect that. I would really appreciate the chance to speak with you regarding this matter. Please contact me at your earliest convenience. I look forward to speaking with you and regaining your trust in our business. Sincerely, Cameron Shaw, Vice President, cshaw@drivingsouthern.com

January 20, 2020

In and out for oil change with efficiency and courtesy! No appointment necessary; clean waiting area with coffee provided! There less than an hour altogether! More

by Aasharing
Recommend Dealer
Yes
Employees Worked With
Nicholas Lockwood
Jan 22, 2020 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Cameron Shaw, Vice President, cshaw@drivingsouthern.com

December 28, 2019

Joe Spears and Mike Cacsia took excellent care of me when I needed to purchase an extended warranty for my Jeep Wrangler! They helped me find the right warranty to fit my needs and provided me with excellent More

by LMAL1
Recommend Dealer
Yes
Employees Worked With
Mike Cacsia, Joe Spears
Dec 31, 2019 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Cameron Shaw, Vice President, cshaw@drivingsouthern.com

December 21, 2019

Great service today. Received my car back sooner than expected. My service advisor Paul was awesome, he took care of all my car needs. He went above and beyond to make sure everything was completed in a More

by Mrs. E
Recommend Dealer
Yes
Employees Worked With
Paul Mcmanuels
Dec 23, 2019 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for the feedback! We are happy to hear about your positive experience at Southern Chrysler Jeep, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Cameron Shaw, Vice President, cshaw@drivingsouthern.com

October 17, 2019

Courteous and friendly service advisor. I had to have my 2014 Jeep Cherokee towed in to the dealership. Franco was my service advisor and he was very helpful with the status of the repairs a More

by Logan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franco Myers
June 20, 2019

Great service Paul took good care of me in the service area made sure I was satisfied and was extremely friendly. He personally filled my tires up with air when I n More

by TJKRESSEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul, Chris Skrip
Jun 20, 2019 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for this great review! We're excited to hear that Paul took care of you! He is a great asset and we appreciate all he does. Best regards, Cameron Shaw, Vice President, cshaw@drivingsouthern.com

January 27, 2019

such a pleasant pace to go. not pushed sty all and very kno liked not being pushed. very knowledgeable about what you asked. very pleasant to work with. good selection of jeeps. work with vets with discount More

by SAMEPLACE2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2019 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Best regards, Cameron Shaw, Vice President, cshaw@drivingsouthern.com

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