Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

Great customer service from the service rep--Paul Paul was extremely helpful with our service questions and needs. He checked to see if there were any recalls and software updates. H discovered an up Paul was extremely helpful with our service questions and needs. He checked to see if there were any recalls and software updates. H discovered an update and informed us it would be included in the service at no cost. More

Brake lights on tow hitch. Called day before at 4:30pm asking about towing hitch lights connection. Lady said the mechanics mostly went home so even though site says open to 9p Called day before at 4:30pm asking about towing hitch lights connection. Lady said the mechanics mostly went home so even though site says open to 9pm, noone could help me, but just walk in before 10am and someone would look at it asap.. I can in at 9am and was told that i had to come back because they were busy and couldnt help. Came back at 2pm and waited over an hour with no feedback. When i asked guys behind desk were very defensive and telling me i have to wait... Last visit i waited 6+ hours and was not about to do this again. 45min later they called me and said it was fixed. Not overly friendly or customer orientated.. More

Service at Southern Jeep Chesapeake Mr. Lamont Berry is a Pro. As a Service adviser with both technical and "people" skills, he makes every service visit a positive experience. When yo Mr. Lamont Berry is a Pro. As a Service adviser with both technical and "people" skills, he makes every service visit a positive experience. When you call Southern Jeep for service, ask for Lamont! He helps our family maintain four Jeeps--and has many years of experience doing so. The Mitchell Family More

Great customer service! My service advisor Lamont is awesome. He always greets me with a smile and makes sure I have a ride to work or home. I walked out to my vechile and no My service advisor Lamont is awesome. He always greets me with a smile and makes sure I have a ride to work or home. I walked out to my vechile and noticed the service tech looking at my car and he showed me the problem. He really gave me confidence that he was handling the situation. He ordered my vechile parts the first service. I brought my car in the following week and to my surprise my vechile was repaired and ready to go a bit after 1 pm. More

VEHICLE MAINTENANCE The service rep were very nice and polite, even gave us a rental while they worked on our vehicle - great-exceptional service here. I highly recommend The service rep were very nice and polite, even gave us a rental while they worked on our vehicle - great-exceptional service here. I highly recommend services here. More

General maint. They always provide good service and recommendations and suggestion to the type of work that is needed on my car. Look forward to my next visit. They always provide good service and recommendations and suggestion to the type of work that is needed on my car. Look forward to my next visit. More

Customer Service Great experience. Good service. Service dept. does good with the customer. This is my choice for repair work and oil change. Timely for the most part. Great experience. Good service. Service dept. does good with the customer. This is my choice for repair work and oil change. Timely for the most part. More

Great service! Fast, efficient, friendly! Service staff, advisors, technicians and cashiers all provide outstanding customer service. Southern Chrysler Jeep Greenb Fast, efficient, friendly! Service staff, advisors, technicians and cashiers all provide outstanding customer service. Southern Chrysler Jeep Greenbriar has provided me (and my Jeep) exceptional service and sales. Thank you Southern! More

Honest Service I’ve been dealing with Southern Jeep for years. Great salesman and service department! If your looking for great American vehicles, this is the place! I’ve been dealing with Southern Jeep for years. Great salesman and service department! If your looking for great American vehicles, this is the place!! More

Buyers Be Warned!!! Do Not Buy Here!!!! Horrible Dealership! We are a Dodge and Jeep family. Since 2004 we have purchased 12 vehicles with 6 of them purchased from Southern Chrysler Jeep. It seems their customer We are a Dodge and Jeep family. Since 2004 we have purchased 12 vehicles with 6 of them purchased from Southern Chrysler Jeep. It seems their customer service has decreased significantly over the years. Trying to get a return phone call from someone in a management position is useless. They refuse to provide service to their own products and give customers the run around. Today I was passed around to 5 different people on the phone while my truck sat at the dealership not getting repaired. The truck only has 9,000 miles on it and they do not want to cover the shock that went bad. And of course at one point, I was told I needed to speak with my sales person and that he would be the only one to help me, only to find out that he is no longer an employee. Never again will I purchase another vehicle from this dealership. Guess I need to start looking at the Chevy Dealership across the street for my next purchase. Take my advise, stay far away from this dealership and it’s other location near the Norfolk Airport! More