Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

Express Lane Purchased my vehicle from the dealership in 2008 and have had wonderful service from Lamont Berry, my service advisor, until Saturday, 7 July 2018. C Purchased my vehicle from the dealership in 2008 and have had wonderful service from Lamont Berry, my service advisor, until Saturday, 7 July 2018. Called a week ago to schedule a oil change and was informed the Express Lane must be used. Stopped in Saturday, R.O. opened at 1:39pm, vehicle taken in about 5-10 minutes after arrival. Several vehicles came in after me and seemed to me that within an half hour they were completed and gone. Around 2:45pm I went in to check with P. Cima as to the status of my vehicle, I told him several vehicles had come and gone since I checked in. He immediately went to check on my vehicle and stated that it was just getting ready to pull out of the garage. Received my paperwork from P. Cima, went out to vehicle only to find that the driver side center wheel cover was missing. Went back in and informed P. Cima who went out to the garage area and obtained the center wheel cover and installed. Opened drivers side door to find grease on the drivers door and also on the floor mat and surrounding area. I have never had any issues when dealing with the service department until I had to deal with the Express Lane. This dealer ship is a 5 star, however, you cannot tell that from the appearance of the Express Lane personnel. All the service advisors represent the dealership with pride and treat their customers with respect which reflects the 5 star rating. More

Went in to get an inspection on Sat. I wasn't sure if they would have time but I arrived and asked my tech, Paul, and he got my vehicle in and out inspected in under an hour. Was Awesome! I wasn't sure if they would have time but I arrived and asked my tech, Paul, and he got my vehicle in and out inspected in under an hour. Was Awesome!! Thank you to Paul and all the guys involved. More

Service Everyone was nice and knowledgeable and service was quick and fastI would recommend you to anyone Each time I have come in for an oil change everyone Everyone was nice and knowledgeable and service was quick and fastI would recommend you to anyone Each time I have come in for an oil change everyone has been so nice to me More

Great Service Our vehicle was serviced in a timely manner and all issues were fixed. Emily called with updates and even let us speak to the technician who was servi Our vehicle was serviced in a timely manner and all issues were fixed. Emily called with updates and even let us speak to the technician who was servicing our vehicle. More

Prompt attention Attention was prompt and.friendly, took very good care of my car and meet. Received updates as I waited for my vehicle to be ready for pick up. Great Attention was prompt and.friendly, took very good care of my car and meet. Received updates as I waited for my vehicle to be ready for pick up. Great Service. More

Long and wrong Wrong inspection sticker for the month and took over 3 hours with 8am appointment for oil change and inspection and more gas and another 15 minutes to Wrong inspection sticker for the month and took over 3 hours with 8am appointment for oil change and inspection and more gas and another 15 minutes to correct the month of the inspection sticker More

on time done on time, good service, courteous, friendly atmosphere, waiting are was clean, would recommend your service department to friends and family, pric done on time, good service, courteous, friendly atmosphere, waiting are was clean, would recommend your service department to friends and family, price is fine and in line with other service departmrnts. More

Won’t be Going Back I got an oil change and tire rotation. Upon leaving, I checked my tires (I had scuffed the rims a few months back) and noticed that they didn’t perfor I got an oil change and tire rotation. Upon leaving, I checked my tires (I had scuffed the rims a few months back) and noticed that they didn’t perform the tire rotation. I told the service advisor helping me and after waiting another 30 minutes on top of the hour long wait time, I could tell they had been rotated. The advisor was really nice about it but there was zero explanation. The next day I called the service manager who I retold the story to and without asking me my name or contact info told me to “see him next time and he could do something for me.” Obviously I will not be going back but now I am unsure if I even had an oil change! And their sheer indifference to the situation is very unprofessional. And offering me “something next time” is not any way to handle the situation. More

State Inspection Waited 5 hours & still not done. Why are there no appointments for state inspection or oil changes? We were able to get oil change but no inspection r Waited 5 hours & still not done. Why are there no appointments for state inspection or oil changes? We were able to get oil change but no inspection requiring two trips taking time off More

Excellent Customer Service and Maintenance Service I came in for a simple oil change and to check my tires because the tire pressure light was on and didn't go off even though I put air into it. I pull I came in for a simple oil change and to check my tires because the tire pressure light was on and didn't go off even though I put air into it. I pulled into the express lane, there were only 2 cars in head of me. The Customer Service Rep inquired the purpose of my visit - I told him and all problems were taken care of and the Customer Service Rep informed me if my light doesn't go off by the time I reached the stop sign to turn around and he would personally take care of the problems - I really like the dedication and professionalism shown at this dealership More