Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

Won’t be Going Back I got an oil change and tire rotation. Upon leaving, I checked my tires (I had scuffed the rims a few months back) and noticed that they didn’t perfor I got an oil change and tire rotation. Upon leaving, I checked my tires (I had scuffed the rims a few months back) and noticed that they didn’t perform the tire rotation. I told the service advisor helping me and after waiting another 30 minutes on top of the hour long wait time, I could tell they had been rotated. The advisor was really nice about it but there was zero explanation. The next day I called the service manager who I retold the story to and without asking me my name or contact info told me to “see him next time and he could do something for me.” Obviously I will not be going back but now I am unsure if I even had an oil change! And their sheer indifference to the situation is very unprofessional. And offering me “something next time” is not any way to handle the situation. More

State Inspection Waited 5 hours & still not done. Why are there no appointments for state inspection or oil changes? We were able to get oil change but no inspection r Waited 5 hours & still not done. Why are there no appointments for state inspection or oil changes? We were able to get oil change but no inspection requiring two trips taking time off More

Excellent Customer Service and Maintenance Service I came in for a simple oil change and to check my tires because the tire pressure light was on and didn't go off even though I put air into it. I pull I came in for a simple oil change and to check my tires because the tire pressure light was on and didn't go off even though I put air into it. I pulled into the express lane, there were only 2 cars in head of me. The Customer Service Rep inquired the purpose of my visit - I told him and all problems were taken care of and the Customer Service Rep informed me if my light doesn't go off by the time I reached the stop sign to turn around and he would personally take care of the problems - I really like the dedication and professionalism shown at this dealership More

Recall Great service tech very sharp car was clean very quick didn't have to wait long at all every body has great attitudes males service easy. Great service tech very sharp car was clean very quick didn't have to wait long at all every body has great attitudes males service easy. More

Great service Had several problems with my vehicle, One which required some major engine tear down. Southern diagnosed the problems, and did a great job getting me Had several problems with my vehicle, One which required some major engine tear down. Southern diagnosed the problems, and did a great job getting me back on the road. More

oil change I had little contact with service techs.They did not ask about any other service i needed or if i was interested in another vehicle I had little contact with service techs.They did not ask about any other service i needed or if i was interested in another vehicle More

fast efficient and friendly The whole place works for you.we have confidence that we will always be treated fairly every time. Our service advisor-Paul McManuels is like a friend The whole place works for you.we have confidence that we will always be treated fairly every time. Our service advisor-Paul McManuels is like a friend you’ve had for years, always taking the best personal care of us. And in sales, every one is friendly to everyone who enters. More

Efficient and trustworthy I have purchased 2 Jeep’s from southern in the last 10 years. Both times I worked with Bill Womble and I have been more than satisfied with the person I have purchased 2 Jeep’s from southern in the last 10 years. Both times I worked with Bill Womble and I have been more than satisfied with the personable and professional service I received. I am very satisfied with the quality of my jeeps also. All of my service has been performed at the Southern service center overseen by my advisor Paul. All the work (mainly just regular vehicle upkeep) was of high quality. When I hve an issue the team is diligent to see that it is fixed and in a timely manner. In my experience the staff really cares about the customer and works to always keep you updated and informed in the service process. More

In for oil change and rotation Everything went very well! I'll continue to utilize them for my needs. Everything that day was very organized. Thanks so much for your help, Jeep. : Everything went very well! I'll continue to utilize them for my needs. Everything that day was very organized. Thanks so much for your help, Jeep. :) More

Service dept The service dept was great. Everyone was nice and knowledgeable and the service was great. The service manager was very hands on with my service The service dept was great. Everyone was nice and knowledgeable and the service was great. The service manager was very hands on with my service More