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Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center
Chesapeake, VA
2,079 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,079 Reviews of Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center
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September 10, 2018
atrocious I took my new car in for its first oil change and a safety recall. I was told the service should take 2 hours as I was waiting in the lounge. ((I live I took my new car in for its first oil change and a safety recall. I was told the service should take 2 hours as I was waiting in the lounge. ((I live nearly 3 hours from the dealership)) After 3 hours I asked my service advisor how much longer and he said they were completing a radio update, it would be another 20 minutes maximum. Another hour later, the service advisor informs me that I would be getting a rental car; that my radio was destroyed during the update. Needless to say I was distraught but drove home and after multiple calls to the dealership and zero returned calls, my husband gets a call that my car is ready ELEVEN DAYS LATER. More
by 10kmiles
Verified CustomerEmployees Worked With
Service manager John deuso
September 10, 2018
Very good They called and told me exactly what the problem was and I think he made a honest mistake I called about 3:30 to find the status and he thought he had They called and told me exactly what the problem was and I think he made a honest mistake I called about 3:30 to find the status and he thought he had called me to tell me my vehicle had been ready honest mistake I feel More
by MARKSNAVY
Employees Worked With
Dont remember
September 10, 2018
Service was great and would recommend Paul was good and and answered any concerns that I had. I brought the car in for a recall, and they informed me that it needed an oil & filter change, Paul was good and and answered any concerns that I had. I brought the car in for a recall, and they informed me that it needed an oil & filter change, state inspection and tire rotation. Got it all completed in just over 2 hours. More
by jmerrittva
Employees Worked With
Paul
September 08, 2018
Outstanding customer service. We have been using Southern Chrysler Jeep to purchase our new vehicles. We have had nothing but outstanding service. Our salesman is Eddie Macintosh a We have been using Southern Chrysler Jeep to purchase our new vehicles. We have had nothing but outstanding service. Our salesman is Eddie Macintosh and we highly recommend him in your purchase, of a new or used vehicle. Service department goes out of their way to help. More
by KLUOKKANEN
Employees Worked With
Edward McIntosh
September 07, 2018
REPLACE REARVIEW MIRROR THANKS TO EDDIE MACK, OUR SALES AGENT, HE RECOMMENDED PAUL AS OUR SERVICE REPRESENTATIVE. PAUL HAS BEEN GREAT TO WORK WITH. HE ARRANGED FOR THE WA THANKS TO EDDIE MACK, OUR SALES AGENT, HE RECOMMENDED PAUL AS OUR SERVICE REPRESENTATIVE. PAUL HAS BEEN GREAT TO WORK WITH. HE ARRANGED FOR THE WARRANTY WORK ON THE MIRROR. HE ESTIMATED AN HOUR FOR REPAIR AND FINISHED IT IN 50 MINUTES. More
by SUPERSNIPE76
Employees Worked With
SERVICE AGENT PAUL ., Edward McIntosh
September 07, 2018
car repairs the only thing I did not like was making a call to get an appointment I called three times and left a message with two people and got no call back. the only thing I did not like was making a call to get an appointment I called three times and left a message with two people and got no call back. More
by TJJMACIEJKO
Employees Worked With
dont remember
September 07, 2018
Completed quicker than I thought. Just getting the oil change and resetting the reminder. I like the check mark system on the report. I really liked not waiting very long. Just getting the oil change and resetting the reminder. I like the check mark system on the report. I really liked not waiting very long. More
by DMSEALE9
Employees Worked With
Don't remember.
September 05, 2018
Warranty repair Fast, friendly service. Fixed first visit. Professional and courteous service with a great staff. Seasoned professionals thru and thru. This is where Fast, friendly service. Fixed first visit. Professional and courteous service with a great staff. Seasoned professionals thru and thru. This is where I come for my service and repair needs. More
by FRANCOMEYERS
Employees Worked With
Paul McManuels, Mauri Wimbush, Edward McIntosh
September 05, 2018
Inconsistant Inspection and lousy workmanship I have had my Chrysler 300C State inspected at Greenbrier since 2007. Three Years ago I replaced all of the Rear Signal Incandescent Bulbs with appro I have had my Chrysler 300C State inspected at Greenbrier since 2007. Three Years ago I replaced all of the Rear Signal Incandescent Bulbs with approved LED Bulbs and it passed their State inspection in 2016 and 2017 but was rejected in 2018. I was not only embarrased but I had to make a return trip to my home to reinstall the incandescent Bulbs or payover $145.00 to have them replace them. Why cannot a business have a consistant and uniform operation. Not only that but the State Inspection Mechanic Installed the Rejection Sticker as well as the Final Inspection Sticker crooked and left most of the old Glue in the lower inside center of the Windshield! Also, on the first round, I went to the Cashiers window three (3) times and ask for mypaperwork after I was told by the Service writer that it was ready. on the return trip, everything went much smoother excep for the crooked Inspection Sticker! One last word, someone of authority needs to get a replacement TV of the Customers waiting room and at least provide a daily Newspaper for their use. More
by TMARTINETTE
Employees Worked With
I did not have the pleasure of dealing with anyone in Sales or Management!
September 04, 2018
Very pleased Very quick service!!! Everyone was very knowledgeable and helpful!! I would definitely return to this location without a doubt!! And I highly recommen Very quick service!!! Everyone was very knowledgeable and helpful!! I would definitely return to this location without a doubt!! And I highly recommend this location to everyone!! More
by deidreelliott79
Employees Worked With
Other Employees :
John Ailstock, Trevor Faubel, Aaron Hale, Billy Womble, Ricky Griffin, Scott Houchins, Edward McIntosh, Brian McHugh
