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Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center
Chesapeake, VA
2,079 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,079 Reviews of Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center
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September 15, 2018
Oil change Great service and location, haven’t had any problems since I been talking my car there .(4 yrs). Everyone is pleasant, even in the morning Great service and location, haven’t had any problems since I been talking my car there .(4 yrs). Everyone is pleasant, even in the morning More
by WELUVPNUT2
Verified CustomerEmployees Worked With
Mr.Berry
September 14, 2018
Great, fast service! We recently had to replace the windshield in our Grand Cherokee after a losing battle with a rock flying on the road. After the repair (not done by So We recently had to replace the windshield in our Grand Cherokee after a losing battle with a rock flying on the road. After the repair (not done by Southern), a few of the Jeep’s sensors weren’t working correctly. Southern, Joe in particular, was able to get us in right away and get us taken care and back on the road. Very happy customer! More
by EricBMarine
Employees Worked With
Joe
September 14, 2018
Great service! Consistently awesome! Service staff is friendly. My Jeep is serviced in a timely manner. No complaints! Thanks for being consistently great. I wouldn' Consistently awesome! Service staff is friendly. My Jeep is serviced in a timely manner. No complaints! Thanks for being consistently great. I wouldn't take the jeep anywhere else! More
by DRNET.SHACK
Employees Worked With
Service team!
September 13, 2018
Never had to worry The service department kept me in the loop during the process of fixing multiple issues with my Jeep. When my warranty wasn't going to provide me a re The service department kept me in the loop during the process of fixing multiple issues with my Jeep. When my warranty wasn't going to provide me a rental anymore they provided me with a brand new loaner vehicle to use while my Jeep was getting fixed. I honestly appreciate everyone who works there and especially Emily who would call and keep me updated the entire time. More
by alishamarie.day
Employees Worked With
Emily
September 13, 2018
Top notch Ever since I purchased my first vehicle from Southern Chrysler-Jeep more than 15 years ago, I've never even checked out any other dealership. The Ser Ever since I purchased my first vehicle from Southern Chrysler-Jeep more than 15 years ago, I've never even checked out any other dealership. The Service Department is unparalleled. I am always pleased with their work, and they are knowledgeable and courteous. I live two hours away from their location, and I must cross the Chesapeake Bay Bridge Tunnel to get there. It is always worth the time, money, and effort. Thank you, Southern Chrysler-Jeep, Military Highway, Chesapeake, Virginia. More
by SBANDCB
Employees Worked With
The entire Service Department
September 13, 2018
State Inspection Not did I have a state Inspection done, I also had a passive key entry light on my dashboard. That was taken care of and since it was close to time fo Not did I have a state Inspection done, I also had a passive key entry light on my dashboard. That was taken care of and since it was close to time for an oil change, they did that as well. More
by tammylc6
Employees Worked With
September 12, 2018
Service Issue My wrangler was dropped off on a Sunday evening for a Yearly inspection and oil change to be completed, we were the first vehicle in line. On Monday My wrangler was dropped off on a Sunday evening for a Yearly inspection and oil change to be completed, we were the first vehicle in line. On Monday afternoon I received a call about the lock for the wheels, which I told the person where they could find it. I never got a call back that day about my car being ready/completed. When I tried to call to check the status, they were closed. I called on Tuesday morning, and was told that my car was in fact completed on Monday and they did not know why I had not picked it up. WELL because nobody EVER called me to tell me it was ready!!!! I was without my vehicle for an extra day. This is the second time I have had this happen to me, their service advisors are not doing their jobs competently! More
by lmtlovette
Employees Worked With
i have no clue
September 12, 2018
service was prompt I came in for an Oil Change and State Inspection. Upon my arrival I was told that I needed an appointment for the inspection and i replied " When I ca I came in for an Oil Change and State Inspection. Upon my arrival I was told that I needed an appointment for the inspection and i replied " When I called to see if I did I was told by a service rep that I did not need an appointment". I was then told by Mr. Berry that he did have an opening if I could wait. I did and the service was very prompt. I was done before noon. More
by mariefrazier
Employees Worked With
Lamont Berry
September 11, 2018
Routine Maintenance This was the second time I have had Southern complete the maintenance for my 2018 JKU. The first one was with the Norfolk Service department and they This was the second time I have had Southern complete the maintenance for my 2018 JKU. The first one was with the Norfolk Service department and they refused to complete a five tire rotation because "it makes the tires make noise", my wife did not have time to have them correct the request and complete the five tire rotation. The second time I took it to the Chesapeake location, this time, even though it was written on the paperwork, they did not complete the maintenance. I had to point out that they incorrectly performed the maintenance. They told me that they had no bays available to correct the issue for an hour or so, until I said that this was the second time this has happened, then one of the Service Advisors said that he would get it done personally and it would be 15 minutes. The advisor corrected it and apologized for the error. More
by MSB
Employees Worked With
Service Department
September 10, 2018
Quick Oil Change Was in and out of the service department in 30 minutes. The oil filter for my 2012 Subaru Forester was there as promised. The staff was pleasant and Was in and out of the service department in 30 minutes. The oil filter for my 2012 Subaru Forester was there as promised. The staff was pleasant and very helpful...as usual. More
by WTPearson
Employees Worked With
Pat Callahan
