Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

Sad nothing put back together After getting estimate, waiting extra day to be put together, Tow driver found all parts still laying under hood with screws on ledge! Sad sad sad After getting estimate, waiting extra day to be put together, Tow driver found all parts still laying under hood with screws on ledge! Sad sad sad More

Frustrated My experience with sales was absolutely amazing, truly one of my best car buying experiences. Therefore, I was hoping my experience with service would My experience with sales was absolutely amazing, truly one of my best car buying experiences. Therefore, I was hoping my experience with service would be the same. My service experience was absolutely horrible. I dropped my car on Friday Night as they were able to work me in which I greatly appreciated. I called around 3 and was told my car was ready and covered u see the warranty. I get there and was told my car wasn’t ready. Turns out the service tech never closed out the ticket. Once it was closed and I picked up my car, I looked at the receipt which said, “Could not duplicate the customer concern” . The car was only driven 6 miles. After leaving the the dealership about an hour later what I thought was just gear shifting, I noticed my Jeep was jerking terribly. I immediately called to advise them of the problem only to be told the service advisors had left. My Jeep wasn’t fixed the first time and I had to take off come back the following Monday. Once I returned on Monday and wait about 2 hours, which was fine given I was a walk in, was informed I need 2 ignition coils and they were not covered under warranty. I was totally fine with having to pay for the repairs. The problem I had was knowing I had to come back knowing that hadn’t fixed my car the first time. My service advisor was very helpful and tried the ease the issue but knowing the car was there for so long Saturday and the tech didn’t even take the time to really drive the car and find out the problem is what really bothered me the most. Not to mention I had to take a day off of work to get something fixed that should have been done on Saturday. More

Wait for 2 hours for a scheduled inspection I was my persons only appointment and after an hour she gave me a status update on inspection. I asked her an hour later what is taking so long and s I was my persons only appointment and after an hour she gave me a status update on inspection. I asked her an hour later what is taking so long and she said she forgot I was still waiting. I don't think getting free oil changes will get me to come back. Bad customer service. More