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Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center
Chesapeake, VA
2,074 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,074 Reviews of Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center
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October 05, 2018
Brake Light Out Quick & fast service. Made an appointment, came in on my lunch break and I was out in 30 mins. Very nice staff and great customer service! Quick & fast service. Made an appointment, came in on my lunch break and I was out in 30 mins. Very nice staff and great customer service! More
by MRBCASEY
Verified CustomerEmployees Worked With
Cheryl Cornell
October 05, 2018
Consistently great! I was able to schedule an appointment the next day. Overall it is always a good experience. I appreciate the good customer service and maintenance on I was able to schedule an appointment the next day. Overall it is always a good experience. I appreciate the good customer service and maintenance on my Jeep. More
by DRNET.SHACK
Employees Worked With
Lamont
October 03, 2018
Fantastic Fast and efficient got right in and out. Everyone followed up and I got my car back in record speed . Definitely will come back for service Fast and efficient got right in and out. Everyone followed up and I got my car back in record speed . Definitely will come back for service More
by DIVACOOKLISA
Employees Worked With
Franco Meyers, Edward McIntosh
October 01, 2018
Customer Service have a way of making you feels special. l had wonderful experience working with Sharon Tull she was very professional in the sale of my Jeep and the Service Department too. Thank You. l had wonderful experience working with Sharon Tull she was very professional in the sale of my Jeep and the Service Department too. Thank You. More
by WIL2M4U
Employees Worked With
Sharon Tull
October 01, 2018
10,000 mile service and oil change. Your service on my Chrysler Pacifica was timely and complete. My service manager, Paul McManuels, was courteous and attentive. He was expecting me, Your service on my Chrysler Pacifica was timely and complete. My service manager, Paul McManuels, was courteous and attentive. He was expecting me, and he knew my name as I stepped out of my vehicle – a pleasant surprise. I look forward to my next visit. Tom Gilchrist More
by gilchrist6
Employees Worked With
Paul McManuels
September 29, 2018
Sad nothing put back together After getting estimate, waiting extra day to be put together, Tow driver found all parts still laying under hood with screws on ledge! Sad sad sad After getting estimate, waiting extra day to be put together, Tow driver found all parts still laying under hood with screws on ledge! Sad sad sad More
by wendylinkford
Employees Worked With
Joe
September 28, 2018
Southern Jeep great service and people I went for a recall and oil change, Everyone was on the ball and my wait time was what I expected it to be. I look forward to future visits! I went for a recall and oil change, Everyone was on the ball and my wait time was what I expected it to be. I look forward to future visits! More
by BRITTANYZOO
Employees Worked With
Emily Gatie
September 28, 2018
Great and professional The man who I want to commend is paul he was vary professional and gave me advice for my car that will help me in the future. The man who I want to commend is paul he was vary professional and gave me advice for my car that will help me in the future. More
by devin.navy
Employees Worked With
Paul
September 26, 2018
Frustrated My experience with sales was absolutely amazing, truly one of my best car buying experiences. Therefore, I was hoping my experience with service would My experience with sales was absolutely amazing, truly one of my best car buying experiences. Therefore, I was hoping my experience with service would be the same. My service experience was absolutely horrible. I dropped my car on Friday Night as they were able to work me in which I greatly appreciated. I called around 3 and was told my car was ready and covered u see the warranty. I get there and was told my car wasn’t ready. Turns out the service tech never closed out the ticket. Once it was closed and I picked up my car, I looked at the receipt which said, “Could not duplicate the customer concern” . The car was only driven 6 miles. After leaving the the dealership about an hour later what I thought was just gear shifting, I noticed my Jeep was jerking terribly. I immediately called to advise them of the problem only to be told the service advisors had left. My Jeep wasn’t fixed the first time and I had to take off come back the following Monday. Once I returned on Monday and wait about 2 hours, which was fine given I was a walk in, was informed I need 2 ignition coils and they were not covered under warranty. I was totally fine with having to pay for the repairs. The problem I had was knowing I had to come back knowing that hadn’t fixed my car the first time. My service advisor was very helpful and tried the ease the issue but knowing the car was there for so long Saturday and the tech didn’t even take the time to really drive the car and find out the problem is what really bothered me the most. Not to mention I had to take a day off of work to get something fixed that should have been done on Saturday. More
by ANHURDLE0
Employees Worked With
Lamont
September 26, 2018
Radio issue new 2018 Ram Really quick turnaround, I moved back to Norfolk and when back to my old dealership because I trust them and my service advisor, never disappointed! Really quick turnaround, I moved back to Norfolk and when back to my old dealership because I trust them and my service advisor, never disappointed! More
by ollie1328
Employees Worked With
Paul in service
