Southern Chrysler Dodge Jeep Ram Greenbrier

My experience With Eddie was superior. He had all the right answers and the price was right. He was courteous and not to aggressive. regards, right answers and the price was right. He was courteous and not to aggressive. regards, More

Based on the events that occurred the day I bought my 2013 Chrysler Town & Country Touring Van, I would say that this dealership deserves an "OUTSTANDING" in all areas relating to completing a purchase o 2013 Chrysler Town & Country Touring Van, I would say that this dealership deserves an "OUTSTANDING" in all areas relating to completing a purchase of a New vehicle. The salesperson that was called to show me what was available in the category I wanted, was Eddie "Mac" McIntosh. His ability to anwer questions, get things done leading up to an agreement to buy the vehicle were excellent. I believe that Eddie "Mac" is an excellent representive of the quality of personnel employed by the Southern Auto Group in Chesapeake. I am very well pleased with my vehicle and the efforts of Eddie "Mac" to ensure that I purchased what I wanted. More

From the moment we walked in the door, Stacy was the perfect salesman- highly knowledgeable, understanding of our needs, educating us on the upgrade options and how they would positively impact us and o perfect salesman- highly knowledgeable, understanding of our needs, educating us on the upgrade options and how they would positively impact us and our future needs. He was extremely professional and bent over backwards to get me and my husband what we wanted. Stacy and his manager were a total pleasure to work with, making us feel at ease with such a large purchase. We opted for the protection (paint, underbody, interior) and extended service plans and they too were very helpful in explaining why those services would be needed The dealership was clean, run efficiently and was a place you wouldn't mind having to wait for your car to be serviced. We LOVE our new Jeep and would recommend this car/ dealership/ salesman to anyone who asked! More

Eddie is a wonderful sales person always there when needed, he keeps in touch with his costumers. We have bought 3 cars from him and would not go anywhere else needed, he keeps in touch with his costumers. We have bought 3 cars from him and would not go anywhere else More

Working with Mr. Stacy Gregg was a huge success he assisted me with every thought I had when trying to decide what 300 I wanted to purchase. Mr. Gregg made sure the three cars I wanted to test drive w assisted me with every thought I had when trying to decide what 300 I wanted to purchase. Mr. Gregg made sure the three cars I wanted to test drive were on the lot and available from the 300s, SRT8 to the John V . Every question I had dealing with specs on the vehicle he was able to answer along with Mike. My experience with Southern was a good one and I would recommend Mr. Gregg to any one looking for a new or used vehicle. I personally look forward to my future purchases with Southern and Stacy and Mike. More

In need of a new, larger vehicle, my husband and I considered all of our options. We decided on the Chrysler Towne and Country. We searched on-line for a dealer and ended up at Southern. We were no considered all of our options. We decided on the Chrysler Towne and Country. We searched on-line for a dealer and ended up at Southern. We were not disappointed! We were greeted by Steven Quintana who listened carefully to what we wanted and took us to the two vehicles that fit our needs. We decided on one of those vehicles immediately. Steven was attentive to our needs and took the time to find out what we needed before wasting our time. There was absolutely no haggling with the price because it was clearly stated and within fair comparison to other Chrysler dealerships. Steven had the vehicle "spit shined" and ready for delivery the very next morning (it was late in the evening when we visited the dealership). I cannot recommend this dealership enough! More

Horrible service center. They told me i had a manifold exhaust leak when I got a $65 diagnostic check. My husband told me to go in and see what they say and then he could fix it. When I drove up they tol exhaust leak when I got a $65 diagnostic check. My husband told me to go in and see what they say and then he could fix it. When I drove up they told me it sounded like an exhaust leak and I told them no it did not. I have had multiple exhaust leaks and this did not sound like one. They indicated that I had an exhaust manifold leak and indicated it would be over $1,500 to fix it. My husband took off the exhaust manifold and searched for a leak. None found. After reading multiple chat forums, he then dropped the oil pan and found broken pieces of a piston. Turns out it was the engine. The dealership did not run any type of diagnostic check AT ALL!!! I wasted my money. I wrote multiple letters to the dealership letting them know that their service department needed to be retrained and that they performed below par. I received no response. Maybe buying a car there would be o.k., but do not take your vehicle to be serviced there. I was thoroughly disappointed by their performance and do not recommend taking any vehicle to be serviced by them. I hope this helps others out there. More

Worst experience ever. They say they give you free oil changes for life. Every time I go in to get my "free" oil change, they list a number of problems that must get fixed immediately. Today I came in for changes for life. Every time I go in to get my "free" oil change, they list a number of problems that must get fixed immediately. Today I came in for my appointment to get my state inspection, oil change, and tire rotation. It has been 2 hours and I am still waiting on my vehicle! I had to wait about 15 minutes before someone even helped me because A was on the phone with a customer. I'm sorry but my version of customer service says help the customer in front of you first while you put your caller on hold!!! This is ridiculous. Every time I bring my car in, it runs worst after I get it back. More

By far the worst service department I have seen. By far the worst service department I have seen. Years ago, Greenbriar Jeep had good mechanics and good service representatives. Unfortunately, th By far the worst service department I have seen. Years ago, Greenbriar Jeep had good mechanics and good service representatives. Unfortunately, those days are gone. I have a problem with the alarm and it preventing the vehicle from starting. The technician (mechanic) told the service representative that there were too many aftermarket parts to work on the vehicle. I called the service rep and explained that everything was all the same equipment from the factory the same way I purchased it new from Jeep. I was told a senior technician will now help this new technician. After two weeks, nothing was fixed and I was told they would work on it in between other vehicles. Every time I called the service rep, you are sent to email or back to the receptionist. This went on for a hour each time until I get frustrated and hang up. I ask for supervisors and get voicemail. Paging any of these service reps is also a nonstarter since they do not answer pages. They also will not call you back if you leave a message to do so. I finally ask for the personnel at the payment counter in order to get a status on my vehicle. In the morning at 8am, I finally told them to give it an inspection and forget working on it. I tried to get someone again to check if the Jeep was ready. I never could get anybody but the receptionist each time the phone was routed back to her. I gave up and drove to the dealer. After an hour more of waiting, I got my Jeep and left. After getting to the stop light, I noticed that the hood was not latched. I pulled over to find that the technician did not close the hood. If I had started down the interstate, the hood would have flown up probably causing me to wreck. I can’t say anything good about the service I did not receive. I was considering trading in the old Jeep for a new one. Luckily, the service department helped me make the decision to go with anything else that Southern Chrysler Jeep does NOT sell. More

As a member of the service, we thought we would get taken care of by Rick Duquette since he is prior military as well. When you buy a brand new car, you expect everything to be absolutely brand new and the c care of by Rick Duquette since he is prior military as well. When you buy a brand new car, you expect everything to be absolutely brand new and the car to be in it's purest perfection. So with that being said, we thoroughly inspected our car before making the deal to buy and noticed a few dirty spots on the interior roof of the car that were probably from others taking a look at it. Rick assured us that his detail men would get it out and have our car sparkling for us when we pulled off the lot. Well we finally ended up pulling off the lot at 9:30 at night. We had to wheel and deal some gas out of this dealership. Obviously they assume that the 5 gallons put in by factory is sufficient for a new member to the Jeep family, which is absolutely ridiculous since people test drive these cars and run them dry. Every other dealership we have ever dealt with has filled our tank for us. The only reason they put more in is because we left them with 3/4 a tank in our trade-in. We finally got our new Jeep home and slept over night. When we woke in the morning, we discovered that the interior roof of our car was now dirty in another spot, the detail men didn't even bother to remove the sticker residue from the window and there was a pretty deep scratch in the driver side door where the detail men were taking care of our roof. I was told to bring it in again for them to fix the roof and to take a look at the scratch. They cleaned the ceiling for a second time and this time decided to leave a pen mark on the side. It doesn't look like they even touched the scratch that they put in the car during detail. We are very upset about this scratch because they claim no responsibility for it at all. These are all minor things in comparison to faulty factory parts, but I feel like they were something that a buyer should not have to deal with when they buy new. They rushed us out on the night that we bought the car and I feel like they should have just told us to come back the next day so they could prepare our car and do it properly. No one ever apologized to us for how we were taken care of and no one cares. All we were is another sale and another commission. I will definitely not be referring any military members or friends to this dealership. We should have taken our business elsewhere. Customer service means everything to some buyers and this dealership is definitely lacking in that area. More